We enjoyed our stay. Great location, close to everything. Very disappointed that even though we stayed 3 nights we never had our room cleaned. I had to ask for clean towels. They brought the towels, left them on the counter & left. Trash was still full & old towels on the floor. For the price we paid, I expected more. Also, I underatand that breakfast is not included but complimentary coffee would not hurt your profits.
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酒店回复: Dear Jaime,Thank you for taking the time to share your feedback. We’re delighted to hear that you enjoyed our great location and that it added convenience to your stay.I’m very sorry to hear about your disappointment with the housekeeping experience. To clarify, our property offers housekeeping service every other day, and during check-in we always inform guests that if they would like additional service at any time, our housekeeping team is available 24/7 to assist. We are always happy to provide full service upon request.It also appears there may have been a misunderstanding during your towel request. When guests specifically request towels only, our team follows hotel protocol and provides the requested items without entering or handling personal belongings in the room. This is done to respect guest privacy and is a standard hotel policy. That said, the experience you described does not reflect the hospitality we aim to provide and we will review this with our team to ensure better communication and service delivery moving forward.Regarding complimentary coffee, Courtyard brand standards do not include free breakfast or coffee, we do have Starbucks on property, however, we offer several stay packages that include breakfast or additional amenities for added value. We appreciate your comments and will certainly share them with our leadership team.Thank you again for your feedback. We hope to have the opportunity to welcome you back for a more seamless experience. If there is anything we can assist you with for a future stay, please don’t hesitate to reach out.Thanks-Musa SurveAssistant General Manager.
3.0分
其他
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The tv in the room would not come on and we had to call maintenance. He had to come back twice to get it on. Then later the volume would not work and we had to call again. The water pressure in the bathroom sink at 8:00am was so weak, I could not wash the shaving cream off of my razor.
The staff was very nice and helpful as they could be.
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酒店回复: Dear Kenneth,Thank you for taking the time to share your experience with us. We sincerely apologize for the inconvenience you encountered with the TV and the water pressure during your stay. This is certainly not the level of comfort and ease we aim to provide, and we understand how frustrating these issues can be especially when you’re trying to enjoy a smooth and relaxing visit.We’re glad to hear that our team was friendly and helpful, and we appreciate your patience while they worked to resolve the problems. Please know that your comments have been shared with our maintenance team so we can address these concerns promptly and prevent them from recurring.We value your feedback and hope to have the opportunity to welcome you back for a much improved experience.Thanks-Musa SurveAssistant General Manager.
4.0分
商务出差
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Didn’t have breakfast because it was an additional $6 per person and parking cost $18. At the price of the hotel per night, it should have been inclusive of the stay.
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酒店回复: Dear Robin,Thank you for taking the time to share your feedback. We’re sorry to hear that you were disappointed with the additional charges for breakfast and parking. Our goal is always to provide clear information about optional services so guests can choose what best suits their stay, and we regret if this was not as clear as it should have been.We truly appreciate your comments, as they help us identify areas where we can improve the overall guest experience. Your concerns have been shared with our management team for review.We hope to have the opportunity to welcome you back and provide a stay that better meets your expectations. Thanks-Musa SurveAssistant General Manager.
2.0分
其他
We paid for breakfast on original purchase then added a night and it was removed. Then housekeeping kept knocking before 9am. This visit was below standard.
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酒店回复: Hello Melissa,Thank you for sharing your feedback with us, and I sincerely apologize for the inconveniences you experienced during your stay. We truly value your business and regret that your visit fell below expectations.Regarding the breakfast issue, we were not able to locate any breakfast package associated with your reservation on our end. We want to ensure everything is properly addressed.I also want to clarify that our housekeeping team does not begin their shifts until 9:00 AM, so the early-morning disturbance you mentioned would not have been from our staff. That said, I am very sorry that your rest was interrupted, and we will review this matter to determine what may have occurred.We appreciate you bringing these concerns to our attention, as it helps us improve the experience for all our guests. Please feel free to reach out directly if you would like to discuss your stay further I'd be more than happy to assist.Thanks-Musa SurveAssistant General Manager
4.0分
家庭亲子
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I think the only thing that could have been bettet was if the cleaning crew would have come before 4:30 . I had to gather the trash and take it to them and ask for new towels
Other then that the stay was great .
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酒店回复: Hello Williams, Thank you for taking the time to share your feedback. We’re glad to hear that you enjoyed your stay, and we truly appreciate your kind words. We do apologize for the delay in housekeeping service and for the inconvenience of having to request fresh towels and dispose of the trash yourself. Your comments are valuable, and we will address this with our team to ensure more timely service moving forward.We hope to have the opportunity to welcome you back for an even better experience.Thanks-Musa SurveAssistant General Manager.
5.0分
情侣出游
Everything was great. Didn’t eat at the hotel but my assumption is the food would have been good, not exceptional.
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酒店回复: Hello Jeff, Thank you for choosing to stay with us and giving us a feedback as we really appreciate it. Please do come and stay with us again. Thanks-Musa SurveAssistant General Manager
2.0分
情侣出游
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Manager was rude and dismissed me when I complained about them not calling us/letting us know our room was already ready while we were already waiting at the lobby for 40 minutes. Manager said “we just clocked in and are fully booked” no apologies no nothing, other front desk personnel just wanted me to swipe my card and didn’t want to answer to any of my inquiries. Thus with all these said events, they didn’t offer us breakfast nor pointed us to where the elevators are.
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酒店回复: Hello Mary, Thank you for sharing your feedback. We’re truly sorry to learn that your recent experience did not meet your expectations. Providing courteous and attentive service to all of our guests is always our top priority, and we regret that you left feeling otherwise.Our team strives to accommodate early check-in requests whenever possible, especially during busy weekends when availability can be limited. We appreciate your patience during that process and are glad we were ultimately able to have your room ready as soon as one became available.Please know that your comments have been shared with our management team so we can continue to ensure every guest feels welcomed, valued, and well-informed throughout their stay. We hope you’ll consider giving us another opportunity to serve you in the future and demonstrate the high standard of hospitality we’re known for.Thanks- Musa SurveAssistant General Manager
离水族馆近，停车方便，就是酒店热水，微波炉有的不太方便，中国人可能有点意见。
酒店位置非常好，可以步行去江边，水族馆就在马路对面。周边有不少饭店，选择很多。酒店没什么特色，中规中矩，房间比较大。
位置很好，房间也足够舒适。
We enjoyed our stay. Great location, close to everything. Very disappointed that even though we stayed 3 nights we never had our room cleaned. I had to ask for clean towels. They brought the towels, left them on the counter & left. Trash was still full & old towels on the floor. For the price we paid, I expected more. Also, I underatand that breakfast is not included but complimentary coffee would not hurt your profits.
The tv in the room would not come on and we had to call maintenance. He had to come back twice to get it on. Then later the volume would not work and we had to call again. The water pressure in the bathroom sink at 8:00am was so weak, I could not wash the shaving cream off of my razor.
The staff was very nice and helpful as they could be.
Didn’t have breakfast because it was an additional $6 per person and parking cost $18. At the price of the hotel per night, it should have been inclusive of the stay.
We paid for breakfast on original purchase then added a night and it was removed. Then housekeeping kept knocking before 9am. This visit was below standard.
I think the only thing that could have been bettet was if the cleaning crew would have come before 4:30 . I had to gather the trash and take it to them and ask for new towels
Other then that the stay was great .
Everything was great. Didn’t eat at the hotel but my assumption is the food would have been good, not exceptional.
Manager was rude and dismissed me when I complained about them not calling us/letting us know our room was already ready while we were already waiting at the lobby for 40 minutes. Manager said “we just clocked in and are fully booked” no apologies no nothing, other front desk personnel just wanted me to swipe my card and didn’t want to answer to any of my inquiries. Thus with all these said events, they didn’t offer us breakfast nor pointed us to where the elevators are.