Everything was great. Didn’t eat at the hotel but my assumption is the food would have been good, not exceptional.
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酒店回复: Hello Jeff, Thank you for choosing to stay with us and giving us a feedback as we really appreciate it. Please do come and stay with us again. Thanks-Musa SurveAssistant General Manager
2.0分
情侣出游
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Manager was rude and dismissed me when I complained about them not calling us/letting us know our room was already ready while we were already waiting at the lobby for 40 minutes. Manager said “we just clocked in and are fully booked” no apologies no nothing, other front desk personnel just wanted me to swipe my card and didn’t want to answer to any of my inquiries. Thus with all these said events, they didn’t offer us breakfast nor pointed us to where the elevators are.
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酒店回复: Hello Mary, Thank you for sharing your feedback. We’re truly sorry to learn that your recent experience did not meet your expectations. Providing courteous and attentive service to all of our guests is always our top priority, and we regret that you left feeling otherwise.Our team strives to accommodate early check-in requests whenever possible, especially during busy weekends when availability can be limited. We appreciate your patience during that process and are glad we were ultimately able to have your room ready as soon as one became available.Please know that your comments have been shared with our management team so we can continue to ensure every guest feels welcomed, valued, and well-informed throughout their stay. We hope you’ll consider giving us another opportunity to serve you in the future and demonstrate the high standard of hospitality we’re known for.Thanks- Musa SurveAssistant General Manager
4.0分
其他
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Overall a good experience. Great decor. Pros are the location and convenience to local dining and attractions which outweighed the handful of cons. The only cons was the breakfast bistro was kind of pricey for the offerings. Tasty, but pricey. The bathroom vent fan didn't work. And the ice machine on our floor was out of service. So we had to take the elevator to an adjacent floor for ice refills. But the included filtered water "Hydration Station" for refilling our tumblers was a nice touch that we enjoyed. Also the TV was aggravating. We usually just bring our Firestick when we travel and the TV was locked out so you couldn't access the other input channels. So we were left with the slow clumsy hotel OS and access to only cable, Netflix, and YouTube.
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酒店回复: Dear Matthew, Thank you for taking the time to share your detailed feedback with us. We're glad to hear that your overall experience was a good one, and that you enjoyed our décor, convenient location, and the Hydration Station—we’re happy to know it added a nice touch to your stay.We also appreciate your candid comments regarding the areas where we fell short. Our bathroom fan does work however during renovation we have mufflers on them hence they do not make any noise, out-of-service ice machine, and limitations with the TV setup. Your feedback helps us identify areas for improvement, and we've shared your comments with the appropriate teams to address these concerns.Regarding the breakfast bistro, we're glad you enjoyed the taste.Thank you again for your thoughtful review. We hope to have the opportunity to welcome you back soon and provide an even better experience.Thanks-Musa SurveAssistant General Manager.
3.0分
家庭亲子
The room should have been freshened -up every day , NOT just every other day.
You are not Motel 6. Do better with your housekeeping
policy.
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酒店回复: Dear Randy,Thank you for taking the time to share your feedback with us.I sincerely apologize that our housekeeping service did not meet your expectations during your recent stay. You're absolutely right—consistent, high-quality service is something we take great pride in, and it’s clear we fell short in this instance.Your experience matters to us, and we are committed to doing better.We truly appreciate your continued support and hope to have the opportunity to welcome you back and provide the level of service you rightfully expect from us.Thanks-Musa SurveAssistant General Manager.
5.0分
其他
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1st of all they had the smallest sink in the bathroom for 5 people , no vent in the bathroom. Breakfast place had no decaf , no microwave in the room . Veronica and all the staff were excellent. Needs updating pretty bad
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酒店回复: Dear Janet,Thank you for reaching out to us. I'm sorry to hear that the bathroom sink did not meet your expectations in terms of size. We appreciate your feedback, as it helps us identify areas for improvement.Regarding the bathroom vents, I want to assure you that they are fully functional. During our recent renovations, muffler padding was added to reduce noise, which can sometimes make the vents seem inactive, but they are indeed working properly.As for the decaf coffee in the bistro, we typically ensure it is available at all times. I will follow up with our team to ensure this was not an oversight during your visit.Please note that microwaves are available in our King Suite rooms only. However, we also provide a microwave in the lobby for the convenience of all our guests.Thank you again for sharing your thoughts. We value your business and hope to have the opportunity to welcome you back in the future.Warm regards,Musa SurveAssistant General Manager.
4.0分
其他
Very clean, incredibly nice staff, perfect location. Beds were insanely uncomfortable. That would be the only complaint.
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酒店回复: Dear King, Thank you for choosing to stay with us and giving us a feedback as we really appreciate it. Please do come and stay with us again. Thanks- Musa SurveAssistant General Manager.
5.0分
情侣出游
Very nice hotel with a terrific location. All the staff members were great. Definitely get the breakfast when booking. We definitely recommend staying here.
酒店位置非常好，可以步行去江边，水族馆就在马路对面。周边有不少饭店，选择很多。酒店没什么特色，中规中矩，房间比较大。
工作人员非常好，我很喜欢酒吧和小咖啡馆，尤其喜欢那个火炉区。房间也很棒，干净舒适的床。我绝对会向所有旅客推荐这家酒店。
位置很好，房间也足够舒适。
Everything was great. Didn’t eat at the hotel but my assumption is the food would have been good, not exceptional.
Manager was rude and dismissed me when I complained about them not calling us/letting us know our room was already ready while we were already waiting at the lobby for 40 minutes. Manager said “we just clocked in and are fully booked” no apologies no nothing, other front desk personnel just wanted me to swipe my card and didn’t want to answer to any of my inquiries. Thus with all these said events, they didn’t offer us breakfast nor pointed us to where the elevators are.
Overall a good experience. Great decor. Pros are the location and convenience to local dining and attractions which outweighed the handful of cons. The only cons was the breakfast bistro was kind of pricey for the offerings. Tasty, but pricey. The bathroom vent fan didn't work. And the ice machine on our floor was out of service. So we had to take the elevator to an adjacent floor for ice refills. But the included filtered water "Hydration Station" for refilling our tumblers was a nice touch that we enjoyed. Also the TV was aggravating. We usually just bring our Firestick when we travel and the TV was locked out so you couldn't access the other input channels. So we were left with the slow clumsy hotel OS and access to only cable, Netflix, and YouTube.
The room should have been freshened -up every day , NOT just every other day.
You are not Motel 6. Do better with your housekeeping
policy.
1st of all they had the smallest sink in the bathroom for 5 people , no vent in the bathroom. Breakfast place had no decaf , no microwave in the room . Veronica and all the staff were excellent. Needs updating pretty bad
Very clean, incredibly nice staff, perfect location. Beds were insanely uncomfortable. That would be the only complaint.
Very nice hotel with a terrific location. All the staff members were great. Definitely get the breakfast when booking. We definitely recommend staying here.