酒店回复: Dear Valued Guest,Thank you for your wonderful feedback. We are delighted that you enjoyed our prime Nile riverfront location, spacious rooms with river views, and beautiful swimming pool. It is also great to know that our breakfast selection and unbeatable views added to your experience.We look forward to welcoming you back soon for another memorable stay at Hilton Cairo Grand Nile.Warm regards,Islam El MaddahHotel Manager
酒店回复: Dear Valued Guest,Thank you for your wonderful feedback. We are delighted to know that you found everything perfect and that our service exceeded your expectations. Your generous words truly mean a great deal to us.We also appreciate your comments regarding the disposable toothpaste and toothbrush amenities. Please accept our apologies for any inconvenience, and rest assured that such items are available upon request through housekeeping.Regarding your note about the restaurant policy, we understand that this may have been unexpected, and we value your feedback.We truly appreciate your observations and look forward to welcoming you back again soon.Warm regards,Islam El MaddahHotel Manager
4.2分
尼罗河景双床间
朋友出游
设施:比较久了 房间里很有年代感
卫生:干净
环境:整体不错 户外泳池不错,大厅设置和饮食 餐厅 咖啡厅都不错
服务:很热心很周到 免费加了床
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酒店回复: Dear Valued Guest,Thank you for taking the time to share your detailed feedback. We are pleased to know that you found the hotel clean and enjoyed the overall environment, including the outdoor pool, lobby, restaurants, and coffee shops. It is especially rewarding to hear your kind words about our team’s warm and attentive service.At the same time, we appreciate your comments regarding the rooms. Your observations are valuable to us, and they will certainly be reviewed as we continue working on maintaining and enhancing our facilities.We are delighted that our team was able to assist you during your stay, and we look forward to welcoming you back again in the near future.Warm regards,Islam El MaddahHotel Manager
酒店回复: Dear Valued Guest,Thank you for taking the time to share your detailed feedback. We are pleased to know that you enjoyed the beautiful Nile River views, particularly in the evening, and that your overall experience was a good one.At the same time, we sincerely apologize that the food quality in the restaurant and the condition of some facilities did not fully meet your expectations. We understand how important these aspects are to a comfortable stay, and we are truly sorry for any disappointment caused. Kindly be assured that your comments regarding the restaurant, breakfast, and maintenance have been shared with the concerned teams for review and improvement.We truly appreciate your honest feedback, as it helps us enhance the experience for all our guests. We hope to have the pleasure of welcoming you back again in the future for a more enjoyable and seamless stay.Warm regards,Islam El MaddahHotel Manager
5.0分
尼罗河景双床间
家庭亲子
名不虚传,非常美好的一次入住,孩子迫不及待的去游泳
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酒店回复: Dear Valued Guest,Thank you for your wonderful feedback. We are delighted to know that your stay lived up to your expectations and that you and your family had such an enjoyable experience. It is especially lovely to hear that the kids were excited about the swimming pool.We look forward to welcoming you back again soon.Warm regards,Islam El MaddahHotel Manager
4.7分
尼罗河景无障碍特大床客房
情侣出游
大堂进去很豪华 旋转餐厅漂亮 房间设备偏老旧
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酒店回复: Dear Valued Guest,Thank you for your kind feedback. We are delighted to know that you enjoyed the luxurious lobby and the beautiful experience at the Revolving Restaurant.We also appreciate your comment regarding the room facilities. Please be assured that your observation is valued and will be reviewed as part of our ongoing efforts to enhance our product and guest experience.We look forward to welcoming you back again soon.Warm regards,Islam El MaddahHotel Manager
4.7分
尼罗河景双床间
情侣出游
酒店位置好!离老博物馆步行10分钟,周围有美国大使馆、开罗塔、尼罗河码头等。
房间阳台景观特别好!
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酒店回复: Dear Valued Guest,Thank you for your lovely review. We are delighted to know that you enjoyed our great location and found it convenient for exploring nearby landmarks such as the Egyptian Museum, Cairo Tower, the Nile dock, and the surrounding area. It is also wonderful to hear that you appreciated the fantastic view from your room balcony.We truly appreciate your kind feedback and look forward to welcoming you back again soon.Warm regards,Islam El MaddahHotel Manager
酒店回复: Dear Valued Guest,Thank you for your detailed feedback. We are truly sorry that your stay did not meet expectations and for the issues you faced with cleanliness, service, and maintenance. Please rest assured that your comments have been shared with our management team for immediate improvement. We value your input and hope to have the chance to welcome you again under better circumstances.Warm regards,Islam El MaddahHotel Manager
酒店回复: 亲爱的Elvira,
感谢您分享您的反馈。我们很高兴您喜欢我们壮丽的尼罗河景色和丰富的早餐选择。对于客房设施和服务延迟给您带来的不便,我们深表歉意,感谢您在我们团队努力解决问题期间的耐心等待。
您的反馈非常宝贵,将有助于我们改进响应速度和整体宾客体验。
我们期待您再次光临,享受更顺畅的住宿体验。
此致,
Islam El Maddah
酒店经理
酒店位置极好,拥有自己的尼罗河边,和自己的游船。房间宽敞明亮,河景房,游泳池十分漂亮。早餐是西餐,选择比较多。景观无敌。
一切都是那么完美,除了没有一次性牙膏牙刷,这点真的很败好感。
服务如果满分五星我会打六星。很多小细节都让你感到非常高的标准。另外值得一提的是餐厅选择非常多的同时又不提供酒精?这个真的很意外
设施:比较久了 房间里很有年代感
卫生:干净
环境:整体不错 户外泳池不错,大厅设置和饮食 餐厅 咖啡厅都不错
服务:很热心很周到 免费加了床
酒店很棒,就在尼罗河边上。窗外风风景宜人。酒店里有西餐,日餐。 泳池,健身房一应俱全。早餐也很丰盛!适合家庭出游
整体不错,但餐厅食物不怎样,不推荐在酒店餐厅吃!早餐一般,还可以。看尼罗河景的风景不错,酒店设施比较老旧。看尼罗河景的房间不错,晚上夜景可以,白天看到附近破旧的房屋!酒店比较旧,设施维护一般。
名不虚传,非常美好的一次入住,孩子迫不及待的去游泳
大堂进去很豪华 旋转餐厅漂亮 房间设备偏老旧
酒店位置好!离老博物馆步行10分钟,周围有美国大使馆、开罗塔、尼罗河码头等。
房间阳台景观特别好!
1. 我们选择贵酒店,主要是被其优越的地理位置和五星级的定位所吸引,同时期待能在房间内欣赏尼罗河的景色。
2. 然而实际入住体验令人非常失望。前台接待态度冷淡,缺乏应有的热情。入口处设有地铁式安检,多名工作人员在场却无人主动提供协助,令人感到不受欢迎。
3. 酒店装修十分陈旧,整体感觉仅相当于国内三星级酒店水平,卫生状况也令人堪忧。我们原本是冲着泳池才预订的,但亲眼见到卫生情况后非常失望。
4. 设施老旧尚可理解,但作为五星级酒店,基本的清洁服务应得到保障。由于时差原因,我们在晚上八点多已经休息,却被服务员敲门打扰。更令人无法接受的是,床品、被套、毛巾等均未更换,卫生间地毯未补充,毛巾也从两条减少到一条,清洁质量严重不达标。
5. 早餐时段人满为患,各类旅游团聚集,环境嘈杂。来稍晚一些,餐区就如同台风过境般凌乱。服务员行动迟缓,甚至与客人抢道。我们曾要求清理上一桌客人留下的垃圾,却未得到任何回应。
6. 房间内的吹风机是坏的,隔音效果极差,深夜仍能听到其他房间的关门声,严重影响休息。整体而言,这次入住体验非常差,完全不符合五星级酒店应有的标准与服务。
酒店设施有点老旧。房间里的淋浴坏了,但很快就修好了,大概10分钟。吹风机也是坏的,给前台打了好几个电话,等了一个多小时才送过来。阳台看出去的尼罗河景色非常棒。早餐很美味,种类也很多。