酒店回复: Thank you for sharing your feedback. We’re sorry to hear that you were disturbed by noise during your stay. While we can’t always anticipate the behavior of individual guests, we encourage you to contact the front desk at the time so we can do our best to resolve the issue promptly. Please don’t hesitate to reach out if there’s anything else we can assist with.
1.0分
家庭亲子
No Heated Pool, no breakfast and no working television in room. Was not what was promised in the $180/night cost.
展开
酒店回复: Thank you for sharing your feedback Tanya. I’m sorry to hear that your stay did not meet expectations.Our pool is heated to the maximum temperature permitted by Alberta Health Services, and we do monitor it regularly to ensure it stays within that approved range. We are also currently renovating our breakfast area to enhance our guests’ experience; however, we are providing a hot to-go breakfast during this time to ensure our guests still have options.At any time if the television, or any other guest room amenity in your room is not working, our team would have been happy to assist at any time—please don’t hesitate to contact the front desk during your stay so we can resolve issues right away.Thank you again for your comments.
4.0分
其他
Room was good. Staff was good. Should have at least paper plates for take away breakfast.
Bit of musty smell in hotel lobby.
5.0分
情侣出游
The room was spotless. The general atmosphere of the hotel and friendly and helpful staff enhanced our stay there.
5.0分
家庭亲子
Breakfast was awesome with good variety of food.
Loved the hot tub and the swimming pool had a big slide the Kids loved it.
5.0分
情侣出游
Clean, hospitable, super friendly staff, comfortable, clean rooms. I would absolutely stay here again.
展开
酒店回复: Thank you so much for your kind words! We’re thrilled to hear you enjoyed your stay and that our team made you feel welcome. It’s wonderful to know you found the rooms clean and comfortable — we truly appreciate your feedback and look forward to welcoming you back again soon!
4.0分
情侣出游
展开
Overall a great location and the suites are nice and well maintained.
On the downside, check in is at 4:00 and only one person was at the desk when we checked in around 4:30. When we left the hotel around 5:30 other guests were waiting to be checked in. It’s not inexpensive to stay here so first impression was not good. The gentleman that checked me in was very professional and apologized for the long wait time. I had previously checked in on line.
My wife waited at the car while I was checking in and when I returned she said she was concerned something was wrong.
As well, I was assured the room we were assigned had a walk in shower. It was a tub shower.
The area where the microwave, fridge, coffee maker is located does not have any lighting. Why?
These are minor inconveniences but when you pay a premium, you expect as advertised.
I hope these observations are accepted as helpful hints. You asked.
展开
酒店回复: Thank you for taking the time to share such detailed feedback. We truly appreciate your kind words about our location, suites, and the professionalism of our front desk team. I sincerely apologize for the wait at check-in and any concern it caused for your wife — we understand how a smooth first impression is important, and we’re reviewing our staffing during peak check-in times to improve this experience.Regarding the room, I’m sorry it did not match the features you expected. We will review our room descriptions to ensure they accurately reflect the amenities, including shower type and lighting in the kitchenette area. Your observations are extremely helpful, and we take them seriously as we continue to improve. We hope to have the opportunity to provide a flawless stay for you in the future.
4.0分
其他
展开
Room was comfortable.
Just I didn't like the way to check in.
Looking at the small screen on a device to read all the instructions and charges and tapping continue 2,3 times...
2.0分
其他
展开
The fan was on all night
I also called front desk 2 times to get a extra blanket and no answer . Then when i hung up the phone kept rining and no one on the other end . I checked out a day early .
展开
酒店回复: I’m very sorry to hear about your experience. It’s disappointing that the fan noise and lack of response from our front desk impacted your stay. This is not the level of service we aim to provide, and we will address these issues with our team to ensure they don’t happen again. We truly appreciate your feedback.
3.0分
家庭亲子
展开
The bed had stains on the bedding when we arrived. It was evident under the pillows that this was not changed.
Breakfast was decent. They give you voucher on check in
The rooms and facility was over priced for a best western plus. I could not see anything "plus " about this hotel. I had better experience with other best western plus locations.
I would not go here again if not last resort.
展开
酒店回复: I’m very sorry to hear about your experience. The cleanliness of our rooms is extremely important to us, and it’s disappointing that the bedding did not meet our standards — this is not acceptable, and we will address it with our housekeeping team immediately. I also appreciate your feedback regarding the overall value for your stay. We take all guest comments seriously as we continuously strive to improve. I sincerely apologize that your stay did not meet expectations and understand your frustration.
掌控全局
他们的酒店里住着好几个团队，我们一家就挤在他们中间。他们根本无法控制客人的噪音水平和行为。
No Heated Pool, no breakfast and no working television in room. Was not what was promised in the $180/night cost.
Room was good. Staff was good. Should have at least paper plates for take away breakfast.
Bit of musty smell in hotel lobby.
The room was spotless. The general atmosphere of the hotel and friendly and helpful staff enhanced our stay there.
Breakfast was awesome with good variety of food.
Loved the hot tub and the swimming pool had a big slide the Kids loved it.
Clean, hospitable, super friendly staff, comfortable, clean rooms. I would absolutely stay here again.
Overall a great location and the suites are nice and well maintained.
On the downside, check in is at 4:00 and only one person was at the desk when we checked in around 4:30. When we left the hotel around 5:30 other guests were waiting to be checked in. It’s not inexpensive to stay here so first impression was not good. The gentleman that checked me in was very professional and apologized for the long wait time. I had previously checked in on line.
My wife waited at the car while I was checking in and when I returned she said she was concerned something was wrong.
As well, I was assured the room we were assigned had a walk in shower. It was a tub shower.
The area where the microwave, fridge, coffee maker is located does not have any lighting. Why?
These are minor inconveniences but when you pay a premium, you expect as advertised.
I hope these observations are accepted as helpful hints. You asked.
Room was comfortable.
Just I didn't like the way to check in.
Looking at the small screen on a device to read all the instructions and charges and tapping continue 2,3 times...
The fan was on all night
I also called front desk 2 times to get a extra blanket and no answer . Then when i hung up the phone kept rining and no one on the other end . I checked out a day early .
The bed had stains on the bedding when we arrived. It was evident under the pillows that this was not changed.
Breakfast was decent. They give you voucher on check in
The rooms and facility was over priced for a best western plus. I could not see anything "plus " about this hotel. I had better experience with other best western plus locations.
I would not go here again if not last resort.