酒店回复: Thank you for sharing your feedback. We sincerely apologize for the inconvenience you experienced with water damage upon arrival. This is not the experience we want for our guests, and the matter has been addressed with our maintenance team to prevent recurrence.. We hope you’ll give us another chance to provide a better stay.
4.0分
其他
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Front desk person was helpful and friendly. Room could have been cleaner, but they gave us a different room that was not for pets, so that could have been the issue.
We had a short stay over and it meet the needs.
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酒店回复: Thank you, Kurt! We’re glad our front desk team was able to assist and that your stay met your needs. We appreciate your feedback on the room cleanliness and will share it with our team to help improve future stays.
2.0分
其他
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Room was dirty, out dated. Majority of parking lot closed off, very difficult to find parking with a trailer. Staff didn't really know what he was doing, checking in took a really long time
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酒店回复: Thank you for your feedback, Julie. We’re very sorry to hear about the room condition, parking inconvenience, and check-in delay. This is not the experience we want for our guests, and we’ll be addressing these concerns with our team. We appreciate you bringing this to our attention.
4.0分
其他
The room was very clean and the bed was comfortable. Breakfast was a pleasant surprise with more options that many hotel self serve breakfasts.
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酒店回复: Good morning Mrs. Hagemeister. Thank you for taking the time to write such a very nice comment.
5.0分
其他
The office staff were very friendly, so were the house keeping staff. Room was clean, bed was comfortable. Would stay again.
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酒店回复: Mrs. Maurer thank you very much for such a nice comment. We I so happy to hear that you enjoy your stay here at Best Western. Looking froward to see you again.
2.0分
其他
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We checked into a pet friendly room because it did not have carpet. At check-in the person stated it would be clean even though it was pet friendly. The floors had hair (human and pet hairs) all over it. When we checked out the next morning, I told the person that checked me out that I had a complaint. I explained about the hair. His comment was, WHAT DID YOU EXPECT, IT WAS A PET FRIENDLY ROOM. I told him I still expected it to be clean because I paid the same price for it as non-pet friendly room. Plus, I expect any hotel/motel room I rent to be clean. He just walked away. I feel that since I did not get what I paid for I should be entitled to a partial refund.
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酒店回复: Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
5.0分
情侣出游
Great property and location right off I95. Excellent if you have pets. We will definitely go back
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酒店回复: Thank you, Susan! We’re so glad you enjoyed our convenient location and pet-friendly property. We appreciate your kind words and look forward to welcoming you back again soon.
4.0分
家庭亲子
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The friendliness of the staff couldn’t make up for the dilapidated nature of the motel, and to be sure, it is a motel. Walking barefoot in the room is more risky than playing with a rusty nail. If you’re looking for something more up to date and quiet, look elsewhere.
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酒店回复: Thank you for taking the time to share your feedback. We’re happy to hear that our staff made a positive impression, though we’re truly sorry that the overall condition of the property did not meet your expectations. Your comments about cleanliness and upkeep are very important, and we’ll be addressing them with our maintenance and housekeeping teams. We appreciate your honesty and hope you might consider giving us another opportunity to provide a more comfortable and updated experience.
从波士顿去亚特兰大自驾路上的中间点，住宿打尖很方便。
工作人员非常棒，秋季装饰也很漂亮！
我们到达时房间有水渍
Front desk person was helpful and friendly. Room could have been cleaner, but they gave us a different room that was not for pets, so that could have been the issue.
We had a short stay over and it meet the needs.
Room was dirty, out dated. Majority of parking lot closed off, very difficult to find parking with a trailer. Staff didn't really know what he was doing, checking in took a really long time
The room was very clean and the bed was comfortable. Breakfast was a pleasant surprise with more options that many hotel self serve breakfasts.
The office staff were very friendly, so were the house keeping staff. Room was clean, bed was comfortable. Would stay again.
We checked into a pet friendly room because it did not have carpet. At check-in the person stated it would be clean even though it was pet friendly. The floors had hair (human and pet hairs) all over it. When we checked out the next morning, I told the person that checked me out that I had a complaint. I explained about the hair. His comment was, WHAT DID YOU EXPECT, IT WAS A PET FRIENDLY ROOM. I told him I still expected it to be clean because I paid the same price for it as non-pet friendly room. Plus, I expect any hotel/motel room I rent to be clean. He just walked away. I feel that since I did not get what I paid for I should be entitled to a partial refund.
Great property and location right off I95. Excellent if you have pets. We will definitely go back
The friendliness of the staff couldn’t make up for the dilapidated nature of the motel, and to be sure, it is a motel. Walking barefoot in the room is more risky than playing with a rusty nail. If you’re looking for something more up to date and quiet, look elsewhere.