We checked in and immediately was appalled at the smell our room had. A combination of BO and whatever chemical/cleaning solution they used to try to mask it. The AC was not working properly and opening windows did not help (street view room).
By 8pm on the check-in day we asked the person at the front desk to check out and for a refund. They called the manager and agreed to it, however we were told to cancel through orbitz as we booked through the third party. When we created a ticket to ask for a refund, orbitz customer service said they need to confirm with the manager. After waiting 3 days we got an email saying the Hotel management could not be contacted and did not approve our refund.
This is all addition to the ongoing renovations on the building while we were supposed to stay there AND the door locks not working. So the staff had to go and unlock every guests room each time you would come back to your room.
I recognize that this is a small town, however, if in the hospitality business customers need to be considered a bit more. This place is out to make money even though their hotel and rooms are not suitable for hosting anyone. I do not recommend this "hotel" anyone staying in Santo Tirso.
5.0分
其他
Fantastic
4.0分
情侣出游
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No le.doy las 5 , ya que en nuestra habitación solo había una mesilla (reloj, teléfono etc.. Al suelo por.la.noche). Y tuvimos la.mala suerte de no contar con nevera., las 4 estrellas de deben al buen precio, la limpieza y sobre todo a la.simpatía del personal, su cocina y la.terraza.
酒店地理位置优越，员工热情友好，房间宽敞干净。早餐种类丰富，品质上乘。
再见
正如预期的那样，工作人员非常热情，房间漂亮且状况良好
如果有质量更好的枕头，一切都会变得完美……
酒店位于圣蒂尔索（Santo Tirso）的中心。尽管如此，房间还是很安静。可用车库。房间很大，很现代，很干净。浴室特别漂亮！作为一个团体，我们参观了几个房间，它们都完美无缺！房价包含无线网络连接和瓶装水。早餐对于三星级酒店来说还算可以。没什么特别的，但确实还可以。酒店拥有一个美妙的屋顶露台，您可以在那里享用酒吧提供的饮品。真正值得一提的是非常友好和乐于助人的员工！总的来说，很成功！一、三星级酒店的水平，非常非常好，我们随时会再次预订！
非常好 就像在家一样 屋顶棒极了 舒适的接待处和酒吧 非常好的房间 工作人员顶级 我强烈推荐。现代但舒适且私密的酒店。屋顶非常适合携带便利或闲逛 最令人愉快的酒店之一
位于中心位置非常好。非常细心的工作人员。房间舒适（地毯上;-）而且安静（在庭院上）。非常齐全的自助早餐。封闭式停车场（坡道稍陡）。好地址。
很棒的酒店，工作人员也很棒👍😘
住得很好
位置好。房间很宽敞而且很干净。
We checked in and immediately was appalled at the smell our room had. A combination of BO and whatever chemical/cleaning solution they used to try to mask it. The AC was not working properly and opening windows did not help (street view room).
By 8pm on the check-in day we asked the person at the front desk to check out and for a refund. They called the manager and agreed to it, however we were told to cancel through orbitz as we booked through the third party. When we created a ticket to ask for a refund, orbitz customer service said they need to confirm with the manager. After waiting 3 days we got an email saying the Hotel management could not be contacted and did not approve our refund.
This is all addition to the ongoing renovations on the building while we were supposed to stay there AND the door locks not working. So the staff had to go and unlock every guests room each time you would come back to your room.
I recognize that this is a small town, however, if in the hospitality business customers need to be considered a bit more. This place is out to make money even though their hotel and rooms are not suitable for hosting anyone. I do not recommend this "hotel" anyone staying in Santo Tirso.
Fantastic
No le.doy las 5 , ya que en nuestra habitación solo había una mesilla (reloj, teléfono etc.. Al suelo por.la.noche). Y tuvimos la.mala suerte de no contar con nevera., las 4 estrellas de deben al buen precio, la limpieza y sobre todo a la.simpatía del personal, su cocina y la.terraza.