We stayed for a night and everything was as we expected for a 3-star hotel. What we were not aware of was that the internet wasnt working. My kids were looking forward to streaming movies but was stuck with cable TV. Wish we were informed earlier so we could have come prepared.
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酒店回复: George, thank you for your feedback. We’re sorry about the internet issue and understand the inconvenience it caused. We hope to welcome you back for an improved stay!
3.0分
其他
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First room I was issued, I walked into and there was other peoples stuff on the beds. I closed the door and went back to the front desk to get a different room.
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酒店回复: Patricia, we apologize for the mix-up with your first room and and we’ll use your feedback to further train our team and help prevent this from happening again.
4.0分
家庭亲子
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Concerns with sound proofing. Could hear a lot of noise above and beside us. Pillows were hard and uncomfortable. Bed was quite unforgiving. Had rowdy guests and were impressed with how the staff handled the situation. Liked the kichenette and microwave.
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酒店回复: Ginelle, thank you for sharing your feedback on your time with us and your comments have bene passed onto the appropriate departments.
4.0分
其他
Very clean room. People on above floors and hallways were pretty noisy early in the morning.
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酒店回复: Travis, thank you for your feedback. We’re glad you enjoyed the clean room and apologize for the noise you experienced. We’ll address this with our team, and we hope to welcome you back for a more comfortable stay.
5.0分
家庭亲子
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Excellent hotel overall. Check in was easy, sufficient parking, easy to get to, very nice room, that was clean and well kept, breakfast had a very good selection. We didn't use the pool area but it seemed very nice and it appeared to be popular. We would definitely stay here again.
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酒店回复: Stephen, thank you for your wonderful review! We’re happy to hear you enjoyed your stay and look forward to welcoming you back soon.
5.0分
其他
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It was a very hard stay for us at the best western.I lost my son a few months ago and we were there to have a visit with his little girl who has been left behind.
I told them when i checked in if it would be an issue if my other son and kids came on the friday to play.I was told that would be ok
We had a very memorable time and will be back in april
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酒店回复: Thank you for sharing your story with us. We’re sorry for your loss and are glad we could provide a comfortable place for you and your family to spend meaningful time together. We look forward to welcoming you back in April.
5.0分
家庭亲子
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Our family reqlly enjoyed our stay here. Rooms were clean and spacious! 13 Travellers and we had so much fun. Pool was also enjoyable for the kids.
Thank you!
The staff were the best
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酒店回复: Norma, thank you for your wonderful review! We’re so glad your family enjoyed the clean, spacious rooms and had fun in the pool. Our team will be thrilled to hear your kind words — we look forward to welcoming you all back again soon!
5.0分
其他
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This hotel is amazing!!! The pool/waterslide was literally the craziest thing lol will be returning in the future. Clean rooms, pet friendly. And ample parking. If I can give this place more stars I would!!!
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酒店回复: Jerri, thank you for your wonderful feedback! We’re delighted to hear you enjoyed our pool, clean accommodations, and pet-friendly environment. We truly appreciate your kind words and look forward to welcoming you back in the future.
3.0分
家庭亲子
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⭐️⭐️
I’ve stayed in a lot of hotels over the years, including this one several times before, but this visit was a bit disappointing. When we checked in, the room wasn’t quite what I was expecting, so I asked about upgrading. The front desk told me I’d have to cancel my reservation and rebook at nearly double the cost. The night before, I stayed at another hotel (booked through the same ******* site), and they were happy to offer me an upgrade for $20, no hassle at all.
We had booked for a couple of nights, and during our stay, our room was never cleaned nor were we asked if we needed anything, which was disappointing. Even the breakfast experience felt off, the staff seemed short-tempered and condescending rather than welcoming.
I’ve always believed good service makes all the difference, and unfortunately, the front-end staff here just didn’t seem very friendly, helpful, or customer oriented this time. It’s unfortunate, because I’ve stayed here before and really enjoyed it, but this trip left me feeling like the focus on guest experience has slipped. Hopefully, management takes this feedback to heart, the hotel itself has great potential, it just needs staff who truly value their guests.
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酒店回复: Courtney, we’re very sorry to hear that your recent stay didn’t meet your expectations. We appreciate your detailed feedback and regret that our service fell short of your past experiences. Your comments have been shared with our team so we can improve and ensure a better guest experience moving forward.
当地最好的酒店
We stayed for a night and everything was as we expected for a 3-star hotel. What we were not aware of was that the internet wasnt working. My kids were looking forward to streaming movies but was stuck with cable TV. Wish we were informed earlier so we could have come prepared.
First room I was issued, I walked into and there was other peoples stuff on the beds. I closed the door and went back to the front desk to get a different room.
Concerns with sound proofing. Could hear a lot of noise above and beside us. Pillows were hard and uncomfortable. Bed was quite unforgiving. Had rowdy guests and were impressed with how the staff handled the situation. Liked the kichenette and microwave.
Very clean room. People on above floors and hallways were pretty noisy early in the morning.
Excellent hotel overall. Check in was easy, sufficient parking, easy to get to, very nice room, that was clean and well kept, breakfast had a very good selection. We didn't use the pool area but it seemed very nice and it appeared to be popular. We would definitely stay here again.
It was a very hard stay for us at the best western.I lost my son a few months ago and we were there to have a visit with his little girl who has been left behind.
I told them when i checked in if it would be an issue if my other son and kids came on the friday to play.I was told that would be ok
We had a very memorable time and will be back in april
Our family reqlly enjoyed our stay here. Rooms were clean and spacious! 13 Travellers and we had so much fun. Pool was also enjoyable for the kids.
Thank you!
The staff were the best
This hotel is amazing!!! The pool/waterslide was literally the craziest thing lol will be returning in the future. Clean rooms, pet friendly. And ample parking. If I can give this place more stars I would!!!
⭐️⭐️
I’ve stayed in a lot of hotels over the years, including this one several times before, but this visit was a bit disappointing. When we checked in, the room wasn’t quite what I was expecting, so I asked about upgrading. The front desk told me I’d have to cancel my reservation and rebook at nearly double the cost. The night before, I stayed at another hotel (booked through the same ******* site), and they were happy to offer me an upgrade for $20, no hassle at all.
We had booked for a couple of nights, and during our stay, our room was never cleaned nor were we asked if we needed anything, which was disappointing. Even the breakfast experience felt off, the staff seemed short-tempered and condescending rather than welcoming.
I’ve always believed good service makes all the difference, and unfortunately, the front-end staff here just didn’t seem very friendly, helpful, or customer oriented this time. It’s unfortunate, because I’ve stayed here before and really enjoyed it, but this trip left me feeling like the focus on guest experience has slipped. Hopefully, management takes this feedback to heart, the hotel itself has great potential, it just needs staff who truly value their guests.