酒店回复: 尊敬的匿名客人（姓名）：感谢您抽出宝贵时间与我们分享您的入住体验。首先，对于您近期入住期间遇到的不便，我们深表歉意。席卷该地区的强风暴造成了意料之外的大范围停电，不幸的是，我们酒店的停电和热水中断完全是天灾所致。我们非常抱歉，尤其是在您长途跋涉之后，抵达时却遇到了如此糟糕的情况。您在如此艰难的时刻对我们团队的体谅和关怀，我们铭记于心，并由衷感谢。我们理解并体谅您的失望，特别是退房时没有收到任何补偿。我们始终致力于提供周到细致的服务和关怀，尤其是在遇到困难的情况下。如果您愿意提供预订时的姓名，我们将非常乐意与您直接沟通，看看如何才能妥善解决您的问题。您的舒适和满意对我们至关重要，我们非常乐意亲自解决您的任何疑虑。此致，敬礼！销售及餐饮总监 Jeff Gloeb
酒店回复: Thank you for your comments, it is always our goal to exceed our guests' expectations always aiming to surprise and delight each one! I apologize that in your case we did not meet your expectations. Please note check in is at 4:00 pm and earlier when available. I have forwarded your concerns to our restaurant staff.
2.0分
其他
原文
翻译提供方：Google
我觉得不值这个价钱。客房服务也很贵，而且很糟糕。还有很多其他更好的地方，而且价格更便宜。
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酒店回复: Thank you for your comments, it is always our goal to exceed our guests' expectations always aiming to surprise and delight each one! I apologize that in your case we did not I meet your expectations.
5.0分
家庭亲子
原文
翻译提供方：Google
卓越的酒店
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酒店回复: Thank you for choosing to stay with us! We are thrilled to hear you had an enjoyable experience. It is our mission to consistently exceed expectations, crafting moments that surprise and delight our valued guests. We sincerely hope to welcome you back soon for another memorable visit!
4.0分
情侣出游
The reason for not 5 stars was the weddingreception in lobby. I made us feel very uncomfortable in the entrance. We felt likr we were intruding.
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酒店回复: Thank you for your comments, it is always our goal to exceed our guests' expectations always aiming to surprise and delight each one! I apologize that in your case we did not meet your expectations.
3.0分
其他
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I got a raw hamburger at the restaurant and when I check out the charged me 58.00 for parking in the garage. I didn’t have a car. I don’t expect those things not to be resolved before I leave to go home. Won’t stay there again
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酒店回复: Thank you for your comments, it is always our goal to exceed our guests' expectations always aiming to surprise and delight each one! I apologize that in your case we did not I meet your expectations.
5.0分
其他
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Nashville
Beautiful hotel, staff always on hand to welcome you, could not fault this hotel obviously a bit on the pricier side but well worth the extra money as a treat. Easy walking distance to all main attractions
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酒店回复: Thank you for your comments, it is always our goal to exceed our guests' expectations always aiming to surprise and delight each one! I apologize that in your case we did not I meet your expectations.
5.0分
情侣出游
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This is not only the best hotel in Nashville it is one of the very finest in anywhere. The hotel is beautiful but is is actually the staff that make it standout. The bellman and valet were particularly great. The front desk was awesome. Overall just a terrific stay. Even the general manager stopped by during cocktails to check in on our visit. Very first class experience.
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酒店回复: Thank you for your comments, it is always our goal to exceed our guests' expectations always aiming to surprise and delight each one! I apologize that in your case we did not I meet your expectations.
5.0分
其他
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Wonderful place to stay!
We had a wonderful experience at The Hermitage. I would highly recommend it. The hotel is beautiful. The staff was excellent. The location was great.
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酒店回复: Thank you for choosing to stay with us! We are thrilled to hear you had an enjoyable experience. It is our mission to consistently exceed expectations, crafting moments that surprise and delight our valued guests. We sincerely hope to welcome you back soon for another memorable visit!
酒店没有电也没有热水。我们住了一晚，早上可以洗澡。
我们开了一整天的车，晚上10点多才入住，真想好好洗个热水澡！不到24小时后我们就退房了。
我们知道员工压力很大，所以我们对每个人都很有礼貌，也很友善。不过，退房时如果酒店能给我们带来不便，并给予折扣就好了。我敢肯定，如果我们当时生气，他们可能会这么做。
我很惊讶他们没有这样做。
很棒的酒店。员工友好又专业。每天两次客房清洁，并提供夜床服务。每天早晨提供咖啡。大堂和餐厅都很棒。强烈推荐
下午 3:45，我被告知我们的房间还没有准备好。在我表达失望之后，他们确实给我们安排了一个房间。
我们在餐厅吃晚餐……环境和菜单都很棒，但酒水价格太高了。
我觉得不值这个价钱。客房服务也很贵，而且很糟糕。还有很多其他更好的地方，而且价格更便宜。
卓越的酒店
The reason for not 5 stars was the weddingreception in lobby. I made us feel very uncomfortable in the entrance. We felt likr we were intruding.
I got a raw hamburger at the restaurant and when I check out the charged me 58.00 for parking in the garage. I didn’t have a car. I don’t expect those things not to be resolved before I leave to go home. Won’t stay there again
Nashville
Beautiful hotel, staff always on hand to welcome you, could not fault this hotel obviously a bit on the pricier side but well worth the extra money as a treat. Easy walking distance to all main attractions
This is not only the best hotel in Nashville it is one of the very finest in anywhere. The hotel is beautiful but is is actually the staff that make it standout. The bellman and valet were particularly great. The front desk was awesome. Overall just a terrific stay. Even the general manager stopped by during cocktails to check in on our visit. Very first class experience.
Wonderful place to stay!
We had a wonderful experience at The Hermitage. I would highly recommend it. The hotel is beautiful. The staff was excellent. The location was great.