酒店回复: Dear Erin,We’re truly sorry to hear about your experience and appreciate you bringing these serious concerns to our attention. What you described is far from the standard we aim to provide. From the condition of the room to the lack of basic amenities and overall atmosphere, it’s clear we fell short in multiple areas.Please know that your feedback is being addressed with our team to ensure corrective action is taken. We understand your frustration and regret that your stay left you with such a negative impression.
酒店回复: Dear Kristen,Thank you for taking the time to share your experience. We sincerely apologize for the unacceptable condition of your initial room and the overall disappointment you faced during your stay. Cleanliness and guest comfort are top priorities, and it's clear we missed the mark. While we're glad our team was able to move you to a cleaner room, we regret that the issue wasn't addressed more promptly or completely.We appreciate your feedback and are taking it seriously as we work to make necessary improvements to ensure a better experience for future guests.
酒店回复: Dear Kaitlyn,Thank you for sharing your feedback. We sincerely apologize for the troubling conditions you encountered—from the broken door to the cleanliness issues and pool being out of service. These experiences are unacceptable, and we’re taking immediate steps to investigate and resolve the problems you highlighted.Your comfort and safety are extremely important to us, and we regret that your stay did not reflect that. We appreciate you taking the time to let us know and are committed to making necessary improvements.
1.0分
商务出差
Under construction, no pool, ( reason we booked) hottub, was not informed of this, room was ok and breakfast good
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酒店回复: Dear Tina,Thank you for sharing your feedback. We apologize for the inconvenience caused by our pool and hot tub being unavailable during your stay. We understand how disappointing that must have been, especially since it influenced your booking decision. We’re glad to hear you found your room comfortable and enjoyed the breakfast. We appreciate your patience as we work to complete our property updates and hope you’ll consider visiting us again once renovations are finished.
2.0分
其他
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Room was dirty, dorty towels and bedding. Pull out couch had no sheets and blood staines. Bathroom was dirty toliet, sink and shower had hair. Front desk lady was very nice she changed the bedding and gave us new towels. No pool
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酒店回复: Dear Nikie,Thank you for sharing your feedback. We sincerely apologize for the cleanliness issues you encountered with your room, bedding, and bathroom. This is not the experience we strive to provide our guests.We’re glad our front desk team was able to assist by providing fresh towels and changing the bedding. Your comments have been shared with our housekeeping and maintenance teams to ensure these issues are addressed immediately.We appreciate your feedback and hope to have the opportunity to provide a much improved stay in the future.
1.0分
家庭亲子
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Advertised a pool and it ended up being permanently closed. Ruined kids weekend. Left early. Housekeeping pushy about getting in the room after being told it was fine.
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酒店回复: Dear Mr. Hedberg,Thank you for taking the time to share your feedback. We sincerely apologize for the disappointment caused by the pool closure and any inconvenience experienced with our housekeeping team. Your comments are very important, and we will be reviewing them with our staff to ensure better communication and guest satisfaction in the future.We truly regret that your stay did not meet expectations and hope you’ll consider giving us another opportunity to provide the experience you had anticipated.
3.0分
其他
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The room was nice even though there was construction going on. We however, were disappointed that there was no pool or fitness room available, even though it was advertised. Both are under construction.
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酒店回复: Dear Samantha,Thank you for sharing your feedback. We’re glad you found your room comfortable, but we apologize for the inconvenience caused by the ongoing construction and the temporary closure of the pool and fitness room. Our team is working hard to complete these upgrades soon to enhance our guests’ experience. We appreciate your understanding and hope to welcome you back once improvements are finished.
1.0分
其他
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Don't waste your time here!
The keys did NOT stay programmed to the room. Had to go to the front desk mulitple times to them reprogrammed. We didn't get the room that we we booked.There was no remote for the roku or the tv. The cable only had one channel on it. The sink in the bathroom leadked from the drain when it was used. There was only ONE working outlet to use betwen the lamp and charging our phones. The peep hole had no lens so people could look in our room from the hallway. The pool & hot tub were under construction so misleading as well.
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酒店回复: Dear Patrick,Thank you for sharing your feedback. I sincerely apologize for the many inconveniences you experienced during your stay, from the room not matching your booking to the maintenance and amenity issues you described. This is far from the standard we aim to provide.Your comments about the room keys, outlets, bathroom sink, and security concern with the door’s peephole are being addressed with our maintenance team right away. I also regret the frustration regarding the pool and hot tub being under renovation—we will make sure this is communicated more clearly so guests are not misled.We greatly value your input and will be using it to improve both our facilities and our guest experience moving forward.
2.0分
其他
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It was not as it was pictured, While they were doing much work on making it better, they should have been up front about it on there web page. No pool was open, not much of a breakfast
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酒店回复: Dear Rick,Thank you for sharing your feedback regarding your recent stay. We sincerely apologize for the aspects of your experience that did not meet your expectations. We understand your frustration regarding the ongoing improvements, the pool being unavailable, and the limited breakfast options. Our team has been working hard to enhance the property and guest experience, and we appreciate your patience and understanding during this time.Your feedback is valuable, and we will use it to ensure that future guests have clearer information and a better experience. We hope to have the opportunity to welcome you back once the renovations are complete so you can fully enjoy all the amenities.Sincerely,Guest Satisfaction Manager
1.0分
家庭亲子
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The room reeked of smoke, it was super run down. We almost ran out of toilet paper, there were no tissues. People where lingering, doors were cracked open. It felt unsafe. One of the reasons we chose the hotel was it had a pool, the pool was under renovations. We didn't even stay the second night that we had paid for, we just wanted out of there. If it hadn't been so late when we arrived, we wouldn't have stayed the 1st night either. The whole first night I prayed there wouldn't be bed bugs. Thank God there weren't.
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酒店回复: Dear Julie,Thank you for sharing your feedback. We sincerely apologize for the multiple issues you experienced during your stay. It is completely understandable that the condition of the room, the lack of amenities, and the safety concerns you encountered made your visit uncomfortable. We also regret that the pool renovations were not communicated prior to your arrival.Your feedback is extremely important, and we are using it to address these concerns with our team to ensure improvements are made in cleanliness, maintenance, and guest safety. We are truly sorry that your experience did not meet expectations, and we appreciate you taking the time to let us know.Sincerely,Guest Satisfaction Manager
我走进这地方，闻起来像****。前台根本找不到人来救你。泳池空空如也，没有水。插座坏了。冰箱也坏了。不提供早餐。唯一能用的东西就是床，但即便如此，床单也闻起来像男版Bo，而且我当时一个人旅行。非常可疑。
这是我们迄今为止最糟糕的酒店体验之一
第一个房间简直太恶心了，床铺整理好了，但客房服务人员也只做了这些。枕头上有污渍，被子下面有头发，马桶座圈和地板上有污渍。第二天早上，前台的先生帮我们打扫了房间，但太忙了，没空讨论退款事宜。泳池也空无一人。我还可以继续说下去，但可以肯定地说，我们再也不会去了！！
嗯，一开始我们的门坏了。后来发现浴室门看起来像被斧头砍过然后修好了一样。微波炉肯定是被尿进去了，因为我们去加热东西时闻到一股难闻的热尿味。泳池空无一人，无法使用。总的来说，对于我们为这种不安全的环境支付的价格，我们感到很不满意。
Under construction, no pool, ( reason we booked) hottub, was not informed of this, room was ok and breakfast good
Room was dirty, dorty towels and bedding. Pull out couch had no sheets and blood staines. Bathroom was dirty toliet, sink and shower had hair. Front desk lady was very nice she changed the bedding and gave us new towels. No pool
Advertised a pool and it ended up being permanently closed. Ruined kids weekend. Left early. Housekeeping pushy about getting in the room after being told it was fine.
The room was nice even though there was construction going on. We however, were disappointed that there was no pool or fitness room available, even though it was advertised. Both are under construction.
Don't waste your time here!
The keys did NOT stay programmed to the room. Had to go to the front desk mulitple times to them reprogrammed. We didn't get the room that we we booked.There was no remote for the roku or the tv. The cable only had one channel on it. The sink in the bathroom leadked from the drain when it was used. There was only ONE working outlet to use betwen the lamp and charging our phones. The peep hole had no lens so people could look in our room from the hallway. The pool & hot tub were under construction so misleading as well.
It was not as it was pictured, While they were doing much work on making it better, they should have been up front about it on there web page. No pool was open, not much of a breakfast
The room reeked of smoke, it was super run down. We almost ran out of toilet paper, there were no tissues. People where lingering, doors were cracked open. It felt unsafe. One of the reasons we chose the hotel was it had a pool, the pool was under renovations. We didn't even stay the second night that we had paid for, we just wanted out of there. If it hadn't been so late when we arrived, we wouldn't have stayed the 1st night either. The whole first night I prayed there wouldn't be bed bugs. Thank God there weren't.