酒店回复: Dear Ryo,Thank you for visiting Sonesta ES Suites Tempe. We appreciate you taking the time to share your thoughts and will keep them in mind as we improve. We hope you had a comfortable stay, and on behalf of our team, we would be honored to see you again.
3.0分
商务出差
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Room was tidy and as expected, check in staff was excellent, morning brew fest staff was irritable, brecfest was incomplete missing main parts: eggs. Pancake machine not properly managed.
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酒店回复: Hi Nephi,Thank you for taking the time to share your experience. It's great to hear that you found the room tidy and our check-in staff excellent. However, it's concerning to learn about your breakfast experience. Ensuring a complete and enjoyable breakfast is a priority, and your feedback on the breakfast staff and the pancake machine is valuable. This will certainly help us improve.Sincerely,Sonesta Management Team
5.0分
家庭亲子
All their staff were very friendly, mostly during breakfast, their housekeeper team are great. My family and I enjoyed the stay here.
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酒店回复: Hi Binta,Thank you for the wonderful feedback! It is delightful to hear that you and your family enjoyed your stay. Our team, especially during breakfast, takes great pride in creating a friendly atmosphere. Also, we're glad our housekeeping team met your expectations.Sincerely,Sonesta Management Team
1.0分
其他
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My check in was very seamless, however the room not so great. My white towels were dirty, sheets dingy not all of the lights worked. It is VERY sketchy at night here. A lot of homeless people in the area. I would not stay here again
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酒店回复: Hi Kadijha,Thank you for sharing your experience. We apologize for the cleanliness issues and the impression of the room. Feedback about the lighting and the area is important to us. These matters will be addressed with our team to ensure improvements. Appreciate your insights on your stay.Sincerely,Sonesta Management Team
4.0分
家庭亲子
Overall very nice place, clean, staff was very understanding upon asking for lower level suite due to elderly family member.
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酒店回复: Hello Darcie,Thank you for sharing your feedback. It's wonderful to hear that you found our property clean and our staff understanding. Your comfort and convenience are very important to us, especially when accommodating specific needs like a lower-level suite. We truly appreciate you choosing to stay with us and hope to welcome you back soon.Sincerely,Sonesta Management Team
2.0分
其他
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Room was full of mosquitos and we all got multiple mosquito bites just from one night! I killed 5 of them in the bathroom before bed too! Staff helps with nothing and you have to drive over to the lobby to get things like an extra blanket as there was no bedding for the pull out sofa.
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酒店回复: Hi Rashelle,Thank you for sharing your concerns with us. Mosquitoes can indeed be a nuisance, and we're sorry to hear of your experience. The team always strives to improve guest comfort and will review this issue promptly. It is disappointing to learn about the inconvenience you faced regarding our service. The team is addressing your feedback to ensure better service in the future. We appreciate your input, as it helps us improve.Sincerely,Sonesta Management Team
2.0分
其他
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The hotel double charged a deposit on the second booking of my stay. The staff then lied to the ******* rep and said there was only one charge when they reached out. In total, there were 3 charges of deposit to my account at a single time. I did not book again once this occurred.
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酒店回复: Hi Malcom,Thank you for sharing the issue you faced with the billing during your stay. You had multiple charges because you had multiple reservations. We hope to better serve you in the future.Sincerely,Sonesta Management Team
2.0分
其他
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I don’t believe my room was properly cleaned before my stay a lot of the dishes that were provided were still dirty. There were stains on the bed and floors which were not made by me. I also left with itchy bumps on my legs from sleeping in the bed which weren’t there before my stay not sure if it’s the detergent or whatever the case maybe regardless i’m left with itchy bumps. Another thing was that neither the wifi nor the TV in my room did not work.
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酒店回复: Hi Aniya,Thank you for sharing your concerns. It is disappointing to hear about the issues you encountered during your stay. We apologize for the cleanliness problems and the discomfort you experienced. The condition of the dishes and linens is below our usual standards. WiFi and TV availability is important, and we regret that these amenities were not functioning properly for you. Your feedback is valuable to us, as it helps improve our services.Sincerely,Sonesta Management Team
5.0分
家庭亲子
Beautiful room with great amenities in a wonderful location.
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酒店回复: Hi Stephanie,Thank you so much for your wonderful review! It makes us incredibly happy to hear that you enjoyed the beautiful room and the great amenities. Our location is something we’re very proud of, and we're glad it added to your experience. We hope to welcome you back soon for another fantastic stay.Sincerely,Sonesta Management Team
有厨房，所以洗手间里没有杯子。
那是在厨房里。
没有牙刷、拖鞋或长袍
Room was tidy and as expected, check in staff was excellent, morning brew fest staff was irritable, brecfest was incomplete missing main parts: eggs. Pancake machine not properly managed.
All their staff were very friendly, mostly during breakfast, their housekeeper team are great. My family and I enjoyed the stay here.
My check in was very seamless, however the room not so great. My white towels were dirty, sheets dingy not all of the lights worked. It is VERY sketchy at night here. A lot of homeless people in the area. I would not stay here again
Overall very nice place, clean, staff was very understanding upon asking for lower level suite due to elderly family member.
Room was full of mosquitos and we all got multiple mosquito bites just from one night! I killed 5 of them in the bathroom before bed too! Staff helps with nothing and you have to drive over to the lobby to get things like an extra blanket as there was no bedding for the pull out sofa.
The hotel double charged a deposit on the second booking of my stay. The staff then lied to the ******* rep and said there was only one charge when they reached out. In total, there were 3 charges of deposit to my account at a single time. I did not book again once this occurred.
I don’t believe my room was properly cleaned before my stay a lot of the dishes that were provided were still dirty. There were stains on the bed and floors which were not made by me. I also left with itchy bumps on my legs from sleeping in the bed which weren’t there before my stay not sure if it’s the detergent or whatever the case maybe regardless i’m left with itchy bumps. Another thing was that neither the wifi nor the TV in my room did not work.
Beautiful room with great amenities in a wonderful location.
交通方便，距离机场很近，有接驳大巴。房间宽敞明亮！