酒店回复: Le agradecemos enormemente por compartir su experiencia en nuestro hotel. Nos complace enormemente saber que nuestras instalaciones han cumplido con sus expectativas, ya que ese es siempre nuestro principal compromiso. Esperamos con ansias la oportunidad de recibirles nuevamente en nuestro hotel para brindarles otra experiencia inolvidable. Atentamente, Randy DeVaux, GM
3.0分
其他
原文
翻译提供方：Google
好的
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酒店回复: Thank you for sharing your rating of your recent stay with us. We are dedicated to providing a comfortable, convenient, and personalized experience for each guest, and your rating assists us in continually improving our services. We trust that your stay was satisfactory, and we're grateful for your decision to stay with us. Please consider returning in the future, as we would appreciate the opportunity to showcase the true excellence of our property.Regards, Randy DeVaux, GM
3.0分
其他
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Requested a king bed, our room had a queen-sized bed. Iron burn in the carpet. Bedspread was in not great shape and had a few stains on it.
Ginny (I think that was her name) at the front desk was very nice and concerned about our feedback and issues with room when we checked out.
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酒店回复: Thank you for sharing your experience following your stay with us. Your feedback is invaluable, and it helps us refine our services to meet the highest standards. It seems that we had some lapses that contributed to a less than perfect experience. We strive to create a welcoming, comfortable, and tailored guest experience. Please be assured that your observations are important to us and will be utilized for continuous improvement. Despite these issues, it's heartening to know that you found the rest of your stay enjoyable! We appreciate your choice of our property and hope that you will provide us with an opportunity in the future to fully demonstrate our commitment to your satisfaction.Regards, Randy DeVaux, GM
2.0分
其他
Room stayed in villa kitchen missing a lot of essential items
Hotel staff did poorly with directions on check out
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酒店回复: We are grateful for your feedback regarding your recent stay. Your rating is crucial in assisting us to improve our service delivery. It seems there were areas that fell short of your expectations, for which we apologize. Our primary goal is to provide a friendly, comfortable, and unique experience for all our guests. Be assured that your feedback is invaluable to us and will be used for continuous improvements. Despite these issues, it's encouraging to know that the rest of your stay was enjoyable. We appreciate your choice of staying with us and we look forward to another opportunity to fully showcase the high standards of our property.Regards, Randy DeVaux, GM
1.0分
其他
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The ocean view was truly the only positive thing about the room. Very old property. Beds had tears showing in box springs, tables had been written on with marker, coffee maker dirty, not what I would have expected for Kingston Plantation. Very disappointed.
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酒店回复: I'm disheartened to learn that your experience with us was not the ideal one we promise to deliver. Our priority is to provide unparalleled hospitality with top-tier service, clean rooms, and memorable moments. The power of our people and the culture we’ve established set us apart, allowing us to quickly address any issues so our guests can continue to enjoy their stay. We take your experience seriously, and our hotel management will thoroughly investigate your stay. I deeply regret that we did not meet your expectations on this occasion. I hope you will give us another opportunity to showcase the true magic of our property.Regards, Randy DeVaux, GM
3.0分
情侣出游
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The staff was great, check in and out a breeze. Stayed in condos The Brighton, the room very average, clean, no real complaints. Unit old and dated, supplies sparse. The property was great, well kept and parking easy. Hidden fees like all places now. My $73.00 a night for two nights was $297.00
With a little room update and full disclosure on pricing probably go 4 to 4.5 but 3 is pretty accurate.
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酒店回复: We are grateful for your feedback regarding your recent stay. Your rating is crucial in assisting us to improve our service delivery. It seems there were areas that fell short of your expectations, for which we apologize. Our primary goal is to provide a friendly, comfortable, and unique experience for all our guests. Be assured that your feedback is invaluable to us and will be used for continuous improvements. Despite these issues, it's encouraging to know that the rest of your stay was enjoyable. We appreciate your choice of staying with us and we look forward to another opportunity to fully showcase the high standards of our property.Regards, Randy DeVaux, GM
2.0分
朋友出游
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I was very disappointed in the villa that we received. When I was looking at the two bedroom villas online, the pictures they were showing for the properties were nice modern looking rooms and furnishings. I was expecting a two bedroom villa with two queen beds in one room and a king in the second with two modern bathrooms. What we received was a two bedroom villa that had two single beds in one room and a king in the other. It looked like we stepped into 1980. It was very dated and the lighting was terrible. The ceramic tiles around the bathtub were decades old and the grout was beyond cleaning. needless to say upon check in to the room, we were very disappointed. I was told they do not rent the units by bedding types, but by occupancy and they were sorry for the miscommunication. When I contacted them regarding our issue, I was told that the villas are individually owned and decorated differently. I can understand that, but they need to put pictures of old rooms in that listing so you don’t get a big surprise when you’re not expecting it! Very misleading! They did offer us a credit for one day of resort and parking fees for our inconvenience, which I appreciated, but it did not take away the disappointment of expecting a nicer newer place to spend our vacation. A dark cloud on our whole stay there!
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酒店回复: It's a shame that your stay with us was not the exceptional one we promised. We are dedicated to offering our guests the very best – exceptional service, spotless rooms, and unforgettable experiences. Our guests' satisfaction is paramount, and we take pride in the culture we've developed and the prompt responsiveness of our team, ensuring any issues are swiftly resolved so our guests can continue enjoying their wonderful stay. We highly value your experience, and our management team will conduct a thorough review and assessment of all aspects of your stay. I understand that we fell short of your expectations, and for that, I apologize. I hope you will give us another chance in the future to provide you with a memorable and enjoyable stay.Regards, Randy DeVaux, GM
3.0分
家庭亲子
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My back is killing me since I have stayed there. Beds are hard ,I could never get the tv to hook up to the cable in the room. I go in bedroom after I wash to lay down and the bed was not clean. When I turned the comforter back you could tell someone had been in the bed and they didn't clean the room. And they just pulled the covers over the bed. It was a shame to spend this kind of money on my momma's Birthday and not be satisfied. Some of the people there are not friendly. You call them and they act like you getting on there nerves. Me personally I don't recommend but it's your decision to try it out. At 10:00 pm I was calling housekeeping to bring me clean sheets . There was a lot of hidden fees also. And extra 40 to check in early and then $20.00 a day to park your car each day at there resort. Just Be aware
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酒店回复: Thank you for sharing your feedback on your stay with us. Your rating helps us improve and maintain our high service standards. We regret any inconveniences experienced during your stay. Our goal is to offer an inviting, comfortable, and bespoke guest experience. Please be assured that your comments are integral to our continuous improvement efforts. Despite these aspects, we're pleased to know that you enjoyed the remainder of your stay. We're grateful for your patronage and look forward to a future chance to fully reveal the true quality of our property.Regards, Randy DeVaux, GM
1.0分
家庭亲子
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The bed was extremely hard and was not much better than sleeping on a piece of plywood. We were also hit with an undisclosed “incidental” resort fee of $40 plus a resort fee tax on top of that after paying for the room that was advertised to include all fees and taxes. We aren’t going back and I wish I had been able to read a review like this before spending money here.
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酒店回复: Thank you for your feedback. Our destination fee covers access to a variety of complimentary amenities, ensuring you have a premium experience. These fees are outlined in the rate detail at the time of booking and are included in your reservation, ensuring transparency. We hope the rest of your stay was both pleasant. We sincerely value your choice to stay with us and look forward to the chance to host you again and provide an exceptional experience.Regards, Randy DeVaux, GM
1.0分
其他
Thought we were getting ocean front, come to find out we were in a Villas off from the beach and everything else
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酒店回复: We're veru disappointed to see that your stay fell short of expectations, and we sincerely apologize for any issues with your room selection. We are committed to continuous improvement, and our management team will carefully review your experience to ensure we do better. We appreciate your visit and hope for another opportunity to provide a far better stay.Regards, Randy DeVaux, GM
你没有亲眼见过，就是这样。
好的
Requested a king bed, our room had a queen-sized bed. Iron burn in the carpet. Bedspread was in not great shape and had a few stains on it.
Ginny (I think that was her name) at the front desk was very nice and concerned about our feedback and issues with room when we checked out.
Room stayed in villa kitchen missing a lot of essential items
Hotel staff did poorly with directions on check out
The ocean view was truly the only positive thing about the room. Very old property. Beds had tears showing in box springs, tables had been written on with marker, coffee maker dirty, not what I would have expected for Kingston Plantation. Very disappointed.
The staff was great, check in and out a breeze. Stayed in condos The Brighton, the room very average, clean, no real complaints. Unit old and dated, supplies sparse. The property was great, well kept and parking easy. Hidden fees like all places now. My $73.00 a night for two nights was $297.00
With a little room update and full disclosure on pricing probably go 4 to 4.5 but 3 is pretty accurate.
I was very disappointed in the villa that we received. When I was looking at the two bedroom villas online, the pictures they were showing for the properties were nice modern looking rooms and furnishings. I was expecting a two bedroom villa with two queen beds in one room and a king in the second with two modern bathrooms. What we received was a two bedroom villa that had two single beds in one room and a king in the other. It looked like we stepped into 1980. It was very dated and the lighting was terrible. The ceramic tiles around the bathtub were decades old and the grout was beyond cleaning. needless to say upon check in to the room, we were very disappointed. I was told they do not rent the units by bedding types, but by occupancy and they were sorry for the miscommunication. When I contacted them regarding our issue, I was told that the villas are individually owned and decorated differently. I can understand that, but they need to put pictures of old rooms in that listing so you don’t get a big surprise when you’re not expecting it! Very misleading! They did offer us a credit for one day of resort and parking fees for our inconvenience, which I appreciated, but it did not take away the disappointment of expecting a nicer newer place to spend our vacation. A dark cloud on our whole stay there!
My back is killing me since I have stayed there. Beds are hard ,I could never get the tv to hook up to the cable in the room. I go in bedroom after I wash to lay down and the bed was not clean. When I turned the comforter back you could tell someone had been in the bed and they didn't clean the room. And they just pulled the covers over the bed. It was a shame to spend this kind of money on my momma's Birthday and not be satisfied. Some of the people there are not friendly. You call them and they act like you getting on there nerves. Me personally I don't recommend but it's your decision to try it out. At 10:00 pm I was calling housekeeping to bring me clean sheets . There was a lot of hidden fees also. And extra 40 to check in early and then $20.00 a day to park your car each day at there resort. Just Be aware
The bed was extremely hard and was not much better than sleeping on a piece of plywood. We were also hit with an undisclosed “incidental” resort fee of $40 plus a resort fee tax on top of that after paying for the room that was advertised to include all fees and taxes. We aren’t going back and I wish I had been able to read a review like this before spending money here.
Thought we were getting ocean front, come to find out we were in a Villas off from the beach and everything else