Freezing cold room window open on arrival to room heater not seem to work very well. No phone in room to contact reception tried from my phone no reply wasn’t happy in bed trying to get keep warm and late nite to mess about other room. I only wanted a room that was ok to sleep in. Not a freezer lol.

We stayed here while visiting for a wedding. I was on crutches due to a surgery and the Premier Inn Accessible team were not very helpful at all. When we arrived at the hotel Louise was on reception (I think she was covering from another PI property). She went above and beyond to make sure I had everything I needed to be as comfortable as possible. She made arrangements for taxis and helped with everything we needed. Without her it would have been a very different stay. Thanks Louise!

No shower gel in bathroom had to ask for clean towels for the second day no air-conditioning in basic room it was 26 to 28° in the room had a fan they gave was in the room but didn’t really make much difference. You could open the window but the thing is you had to keep the curtains closed if you was naked because people can see through door handle inside the shower been put on wrong round. I say said it’s not a sport handle they’re not it’s just a handle for the shower glass door is not a support handle. good facilities around Asda express petrol garage McDonald’s a restaurant pub

Awful stay from start to finish . We booked on line at the hotel, took an hour to do, as they are in a dead spot for Wi-Fi , (the receptionist told us that). First accessible room was at the front, across the room from the brewers Fayre , no air con ,so we had to have the window open, noisy with people and traffic. Second accessible room after complaining, had air con, small fridge, coffee machine (no de caff coffee or tea)same as the other room it had a open wardrobe and shelves, so always looked messy We were not told we had to ask for housekeeping, towels or toilet rolls . Which my husband (and carer ) had to keep asking for, one time the receptionist said “she had none left and would have to go to the supermarket “ All meals were severed at the Brewers Fayre across the road , which dirty(wet wipe was so dirty, when we used it on a very sticky table) drinks ordered, we drank and left. Carpets filthy, lights did not work in the toilets, when we asked staff, the reply was “I keep telling them about that. I would not advise anyone to go to this hotel or pub .

It was a hot weekend, no air conditioning and the shower run hot & cold so was difficult to shower under. Work was being carried out in public areas, so all in all, not very satisfactory & nothing good to say.

Good all round experience the night staff member in particular was superb very friendly and professional in terms of greeting upon arrival and cheerful whenever we returned from visiting friend

My recent overnight stay at the Premier Inn Sittingbourne in early May was unfortunately marred by an unwelcome eagerness to usher guests out. While the room itself was a good size and clean, the overall experience felt rushed and intrusive. I had opted to pay an additional £15 for an earlier check-in, allowing me into the room an hour and a half before the standard time. This seemed to imply a degree of flexibility, yet the following morning told a different story. Despite check-out being at a reasonable midday, I was disturbed twice by housekeeping staff knocking loudly on my door in the early morning. The second instance was particularly disruptive, as they let themselves into the room without waiting for a response. This aggressive approach to turning over rooms so far in advance of the official check-out time created a feeling of being pushed out. It was a far from relaxing experience and left me feeling like the hotel was more concerned with efficiency than guest comfort. For a hotel stay, particularly one where an early check-in was paid for, this kind of pressure to depart is simply unacceptable.