Ideal place to stop if your catching the Eurostar and cheap as well only downside mobile signal is poor. Staff are all amazing big shout out to Stacey in the restaurant she is very passionate about her job (but they all are to be fair)
4.0分
情侣出游
展开
Despite the building work this did not affect our stay. The new restaurant and bar was very nice and the food was very nice. The only downside is that the mattresses have been changed and are extremely uncomfortable. Overall the hotel was clean and tidy.
4.0分
独自旅行
展开
Reception and room were fine, apart from bedside lights both not working. Breakfast was excellent. Helpful, friendly waiter service and beautifully cooked. A lovely start to the day.
5.0分
其他
Lovely to see family and friends in the new restaurant in west malling premier inn, Rory and Lauren where really nice and made our visit perfect.
1.0分
其他
展开
Awful from start to finish. Booked 2 rooms. No mention of the fact the bar and restaurant are closed due to health and safety issues. Got a refund for one of the meal deals but 3 calls later still waiting for the second. Had to pay for cabs out and back to eat. People upstairs were ridiculously noisy ALL night. No hot water in the morning. Apparently the whole wing was without it. I would never return. The one star is for the staff. So many problems and issues that are beyond their control and they are suffering a barage of complaints.
2.0分
情侣出游
展开
I was disappointed with the communication before my visit. I only received notification a couple of days before my stay that the bar and restaurant would be shut. That short notice made it difficult to plan alternatives, and for a large hotel chain I would have expected earlier, clearer communication. The hotel itself was fine, but this really took away from the overall experience.
5.0分
其他
Used the new restaurant food very good staff good atmosphere really nice liked the layout
5.0分
其他
Very nice breakfast great for families and hats off to chef Cam for a lovely cooked breakfast will come back for more in the future
位置有点偏远,但酒店服务人员非常友善,会为客人解决问题,但接受WiFi 较差,可能位置问题
总而言之,这是一家适合中途停留的好酒店,尽管我们的房间没有彻底清洁(浴室已经清洁过了)。其实很不可理解:为什么不干脆每晚多收10英镑,并给房间彻底打扫一下(包括早餐,现在价格只要76英镑)?房间非常宽敞舒适,环境噪音非常小,既没有来自其他房间/客人的噪音,也没有来自交通的噪音。位置很好,靠近高速公路,有充足的停车位。唯一严重的缺点是酒店旁边的 Brewers Fayre,您可以在那里吃/喝一些东西,但也提供早餐。除了干净卫生之外什么都没有。地板和桌子都很粘,你实际上不得不把玻璃杯或盘子从桌子上拉下来。装修不太好,早上的音乐吵得令人不安,早餐也不总是热的。
Ideal place to stop if your catching the Eurostar and cheap as well only downside mobile signal is poor. Staff are all amazing big shout out to Stacey in the restaurant she is very passionate about her job (but they all are to be fair)
Despite the building work this did not affect our stay. The new restaurant and bar was very nice and the food was very nice. The only downside is that the mattresses have been changed and are extremely uncomfortable. Overall the hotel was clean and tidy.
Reception and room were fine, apart from bedside lights both not working. Breakfast was excellent. Helpful, friendly waiter service and beautifully cooked. A lovely start to the day.
Lovely to see family and friends in the new restaurant in west malling premier inn, Rory and Lauren where really nice and made our visit perfect.
Awful from start to finish. Booked 2 rooms. No mention of the fact the bar and restaurant are closed due to health and safety issues. Got a refund for one of the meal deals but 3 calls later still waiting for the second. Had to pay for cabs out and back to eat. People upstairs were ridiculously noisy ALL night. No hot water in the morning. Apparently the whole wing was without it. I would never return. The one star is for the staff. So many problems and issues that are beyond their control and they are suffering a barage of complaints.
I was disappointed with the communication before my visit. I only received notification a couple of days before my stay that the bar and restaurant would be shut. That short notice made it difficult to plan alternatives, and for a large hotel chain I would have expected earlier, clearer communication. The hotel itself was fine, but this really took away from the overall experience.
Used the new restaurant food very good staff good atmosphere really nice liked the layout
Very nice breakfast great for families and hats off to chef Cam for a lovely cooked breakfast will come back for more in the future