This was the worst Premier Inn i’ve stayed at for a number of reasons including bad odour in the room, lack of water pressure, lights not working when you turn them on, wifi was awful and 4G was just as bad.
3.0分
其他
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The staff are very friendly. The food is below the standard I expect from a Premier Inn It felt more like a canteen than a restaurant. I was surprised that wine was dispensed from tin cans! The hotel was tired but clean. The bed was 10 out of 10 Overall not what I have come to expect from a premier inn
3.0分
家庭亲子
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Lovely area we have been several times before and expected the same service, however the place is looking slightly tired and needs a good refurb, wallpaper hanging off door architrave looking knocked and damaged, and since the pub on site has closed the breakfast offerings is a bit of a joke. The next time we go back to Hereford we may look at a place in the city it's self
3.0分
其他
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As a family we use this "brand" very regularly. Like most Premier Inns this one has reasonable room quality and size, free parking...... and so represents good value for money. This site... Previously known as the starting gate, a now closed beefeater that provided the on site restaurant for the inn... Is conveniently located for the race course and town centre. Our main issue concerned the reception and check in. We arrived about 19.45, with two young and very tired children. We waited and could not see any staff. We discovered a buzzer concealed by literature and used that. No response. A guest entering said that all staff were probably busy in the restaurant area, beyond the key controlled door, and he would tell them we were waiting. Nothing. So we buzzed again. One of out party followed a resident in and went to inform staff we were waiting. He relayed back to us that she was talking to another staff member but would come. Nothing. We continued to buzz and I called central bookings but got an automated service. The next time the door opened I went and "Debbie" was talking to another staff member and I requested again that someone came to book us in. In total we waited in excess of 20 mins. The family room was adequate but the beds are so close together that the double bed users can only get in/out on side. A the two singles have no clear space at the sides. Not a problem for us for one night. Would have like more tea/coffee etc and 2 cups for 4 people is not very useful. When we went to pay for the booked breakfasts the receptionist noted there was 6 booked for our party of 4. I was informed they no longer take walk ins. I was aware of this so had a phoned the hotel the week prior and asked could they accommodate 2 extra family members and was told they could. They kindly comped our breakfasts...3 x adults when I suggested we would go instead to another well know chain pub which serves breakfasts and coffee. The area they now use for meals and breakfast is in the main building and possibly an area converted for a couple of bedrooms. It is small with little to no room between tables and although just about adequate for the buffet breakfast we would definitely NOT eat a main meal here! The $1000 question...would we use here again? Whilst we love the brand and what they offer this particular site would not be used by us again. We would look elsewhere for a site with proper restaurant facilities.
3.0分
其他
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Not the best Premier Inn. Reception service poor. Eating area not good - too small and far too loud with noisy guests. Must find somewhere else to stay in Hereford.
5.0分
其他
Irena was fantastic, room was ok. When will the pub re open, it was sometimes difficult tk get an evening meal in the social
1.0分
其他
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This has to be the worst Premier inn I have stayed at. As soon as you walk into the hotel you can smell the kitchen and can be described as odour of stale cooking . The rooms are tired and In need of refurbishment as are the public areas. The room was dirty with cobwebs in every corner. As for the restaurant it’s is very small with tables on top of each other. I could not wait to get out of there shocking The staff were running around like headless chickens overworked not fair for them to work in those conditions
1.0分
商务出差
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Pretty poor! No housekeeping unless you request it, left with damp towel upon returning in the evening. Food is pretty woeful when the menu is actually available. I’ll avoid Premier Inns that do t have pub / restaurants attached in future, turns by a breakfast room into a restaurant and not disclosing that is a sad demise of the brand that was once value for money. Pricing is also now ridiculous for what is a budget offering.
前台和餐厅服务都很好。房间也很理想。
我们需要一家靠近我家人、性价比极高的酒店...我们找到了它...靠近赫里福德市中心，但不是太远，温暖，有很棒的淋浴和床...很大，免费停车...友好而乐于助人的员工...
This was the worst Premier Inn i’ve stayed at for a number of reasons including bad odour in the room, lack of water pressure, lights not working when you turn them on, wifi was awful and 4G was just as bad.
The staff are very friendly. The food is below the standard I expect from a Premier Inn It felt more like a canteen than a restaurant. I was surprised that wine was dispensed from tin cans! The hotel was tired but clean. The bed was 10 out of 10 Overall not what I have come to expect from a premier inn
Lovely area we have been several times before and expected the same service, however the place is looking slightly tired and needs a good refurb, wallpaper hanging off door architrave looking knocked and damaged, and since the pub on site has closed the breakfast offerings is a bit of a joke. The next time we go back to Hereford we may look at a place in the city it's self
As a family we use this "brand" very regularly. Like most Premier Inns this one has reasonable room quality and size, free parking...... and so represents good value for money. This site... Previously known as the starting gate, a now closed beefeater that provided the on site restaurant for the inn... Is conveniently located for the race course and town centre. Our main issue concerned the reception and check in. We arrived about 19.45, with two young and very tired children. We waited and could not see any staff. We discovered a buzzer concealed by literature and used that. No response. A guest entering said that all staff were probably busy in the restaurant area, beyond the key controlled door, and he would tell them we were waiting. Nothing. So we buzzed again. One of out party followed a resident in and went to inform staff we were waiting. He relayed back to us that she was talking to another staff member but would come. Nothing. We continued to buzz and I called central bookings but got an automated service. The next time the door opened I went and "Debbie" was talking to another staff member and I requested again that someone came to book us in. In total we waited in excess of 20 mins. The family room was adequate but the beds are so close together that the double bed users can only get in/out on side. A the two singles have no clear space at the sides. Not a problem for us for one night. Would have like more tea/coffee etc and 2 cups for 4 people is not very useful. When we went to pay for the booked breakfasts the receptionist noted there was 6 booked for our party of 4. I was informed they no longer take walk ins. I was aware of this so had a phoned the hotel the week prior and asked could they accommodate 2 extra family members and was told they could. They kindly comped our breakfasts...3 x adults when I suggested we would go instead to another well know chain pub which serves breakfasts and coffee. The area they now use for meals and breakfast is in the main building and possibly an area converted for a couple of bedrooms. It is small with little to no room between tables and although just about adequate for the buffet breakfast we would definitely NOT eat a main meal here! The $1000 question...would we use here again? Whilst we love the brand and what they offer this particular site would not be used by us again. We would look elsewhere for a site with proper restaurant facilities.
Not the best Premier Inn. Reception service poor. Eating area not good - too small and far too loud with noisy guests. Must find somewhere else to stay in Hereford.
Irena was fantastic, room was ok. When will the pub re open, it was sometimes difficult tk get an evening meal in the social
This has to be the worst Premier inn I have stayed at. As soon as you walk into the hotel you can smell the kitchen and can be described as odour of stale cooking . The rooms are tired and In need of refurbishment as are the public areas. The room was dirty with cobwebs in every corner. As for the restaurant it’s is very small with tables on top of each other. I could not wait to get out of there shocking The staff were running around like headless chickens overworked not fair for them to work in those conditions
Pretty poor! No housekeeping unless you request it, left with damp towel upon returning in the evening. Food is pretty woeful when the menu is actually available. I’ll avoid Premier Inns that do t have pub / restaurants attached in future, turns by a breakfast room into a restaurant and not disclosing that is a sad demise of the brand that was once value for money. Pricing is also now ridiculous for what is a budget offering.