酒店回复: Line, the experiences faced during your stay are taken seriously. The issues mentioned are not reflective of the atmosphere we hope to provide. Your comments regarding comfort and noise levels will be shared with the team to explore improvements. Thank you for sharing your feedback.
酒店回复: Thank you for sharing your thoughts. It's unfortunate to hear that your visit did not meet your expectations. The aspects you highlighted matter to us, and the team is always seeking ways to enhance the guest experience. Your input is valued as it helps us identify areas for improvement.
酒店回复: Lindsey, thank you for sharing your experience. It's regrettable that the pool temperature did not meet your expectations during your visit. The team strives to provide accurate information, and it's unfortunate that there was a discrepancy. Your feedback is invaluable, and the team will review this matter.
1.0分
其他
原文
翻译提供方：Google
电视效果不好，床是我们睡过的最差的床，水压也很糟糕。体验不太好
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酒店回复: Joshua, thank you for sharing your feedback. The issues raised are taken seriously, and the team will look into them. It's unfortunate your stay did not meet expectations.
4.0分
其他
原文
翻译提供方：Google
美好的
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酒店回复: Lawrence, thank you for sharing your feedback. We're glad to know you had a satisfactory experience at Hilton Garden Inn College Station. We hope to welcome you back for an even more enjoyable stay in the future.
3.0分
其他
Room condition was good, but shower experience was bad. The shower head was old and leaking and spraying randomly in all directions.
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酒店回复: Hi Raghu, thank you for sharing your thoughts with us. We’re glad to know you were comfortable in your room, though we’re sorry the shower didn’t meet expectations. Your comments will be reviewed by our team as we continue working to enhance the guest experience.
3.0分
其他
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The room seemed clean and the front desk was welcoming. Unfortunately none of the tv stations worked. The room was very dark, with only a light between the beds and a lamp in the corner. It needs a few more lights or brighter bulbs!
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酒店回复: Michelle, we value your feedback and thank you for taking the time to share it. It's great to hear that you found our team welcoming and your room clean. We do, however, take note of your concerns regarding the TV stations and room lighting. Your comments will be shared with our team as we continuously strive to improve the comfort and satisfaction of our guests. Thanks again for your input, it's much appreciated.
4.0分
情侣出游
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Decent hotel, not walkable to anything, was near a wedding. Not fancy by any means, but it is a Hilton Garden Inn. The staff was stellar. Rooms very clean but walls were thin. I almost felt like I was sharing a room with the people in the room next door. And the thicker shades don’t shut so the lights from the parking lot shine in our room all night. Breakfast was nice.
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酒店回复: Heidi, thank you for staying with us at Hilton Garden Inn College Station. The team is delighted to hear you enjoyed the service and found your room clean and comfortable. Your feedback about the ambiance and room experience is appreciated and will be taken into consideration as we look to enhance guest stays. We hope the wedding nearby made for a memorable trip, and we look forward to welcoming you again.
4.0分
商务出差
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We were very disappointed in the King bed especially the frame height and mattress..even though it was an accessible room..the bed was so low and fragile..even a handicapped wheelchair bound person would have difficulty getting in and out of this bed. Very dangerous
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酒店回复: Thank you for your feedback, Linda. We sincerely apologize for the issues you encountered with the bed in your accessible room. Your safety and comfort are our top priority, and we will be addressing this concern with our team to ensure better accommodations for all our guests in the future.
4.0分
商务出差
Bath tub was stopped up and management didn't get it repaired
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酒店回复: Daniel, thank you for taking the time to share your feedback. The team strives to address guest concerns promptly, and your experience is valued. We hope your overall stay at Hilton Garden Inn College Station was comfortable, and we appreciate you choosing the property.
墙最薄，噪音大
我从未在酒店遇到过这么薄的墙，我同事在不同楼层的房间里也遇到过同样的情况。
这给了我一星的体验，因为我可以参与隔壁邻居的谈话，还能一直听到他们的电视声音。
暖气系统太过极端，吹出的热风很强，噪音更大。这家酒店一点也不安静，无论是商务旅行还是其他任何旅行，住在这里都让我精疲力竭。我不会推荐任何人来这里，也不想再去。
令人失望的住宿体验……
我简直不敢相信我竟然住进了希尔顿酒店，它远不如我在其他希尔顿酒店体验过的那样好，没有放大镜，而且灯光，尤其是浴室里的灯光，糟糕透了，化妆都很难。整个体验非常令人失望……完全不符合我对希尔顿酒店的期待，我本来可以住在希尔顿六号酒店，享受同样的体验，还能省钱……拜托……你们大学城的酒店需要更新一下了……
令人失望
我们从城外赶来，特意打电话询问游泳池是否开放，我们到达后就去游泳，但游泳池和热水浴缸却冰冷无比，根本没法游泳。
电视效果不好，床是我们睡过的最差的床，水压也很糟糕。体验不太好
美好的
Room condition was good, but shower experience was bad. The shower head was old and leaking and spraying randomly in all directions.
The room seemed clean and the front desk was welcoming. Unfortunately none of the tv stations worked. The room was very dark, with only a light between the beds and a lamp in the corner. It needs a few more lights or brighter bulbs!
Decent hotel, not walkable to anything, was near a wedding. Not fancy by any means, but it is a Hilton Garden Inn. The staff was stellar. Rooms very clean but walls were thin. I almost felt like I was sharing a room with the people in the room next door. And the thicker shades don’t shut so the lights from the parking lot shine in our room all night. Breakfast was nice.
We were very disappointed in the King bed especially the frame height and mattress..even though it was an accessible room..the bed was so low and fragile..even a handicapped wheelchair bound person would have difficulty getting in and out of this bed. Very dangerous
Bath tub was stopped up and management didn't get it repaired