I booked a room to sleep 5 adults. When I arrived I was given a room that slept 4. With no other option available, I was given a cot for the 5th adult. This is not what I paid for.
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酒店回复: We’re sorry to hear that your stay did not meet expectations. We sincerely apologize that the room you were given did not accommodate the amount of people you booked for. Unfortunately, the room that you were placed in is the biggest we have and that can accommodate the most guests. Guest satisfaction is very important to us, and we’re committed to making improvements. We hope to have the opportunity to restore your confidence in us.
5.0分
情侣出游
Room was great and Kim at the front desk was friendly and welcoming. Will definitely come again !
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酒店回复: Thank you for your kind words! We’re delighted to hear you enjoyed your stay and that Kim made such an impact! We will make sure she knows. We look forward to welcoming you back soon.
3.0分
其他
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When we arrived, computer system had went down. Employee had to let us in our rooms each time. She was very friendly. I’m sure it was a lot on her to have to open everyone’s room each time. AC really wasn’t user friendly. Room seemed hot. No matter how low ac was turned down, it would cut off. I couldn’t get WiFi to work. But what really worked well was the breakfast. The person serving breakfast was the friendliest and did a great job with it all. So I’d say the breakfast was the best part. Both Kim and the person (I didn’t get her name) were superb! They deserve a raise!
3.0分
其他
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Noisy
There was loud noise during the night beginning at 4:00 AM and continuing until about 6:00 AM coming from the room next door. I was told there was no one in that room, so I don't know what caused the noise. It kept us up the rest of the night.
3.0分
商务出差
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After reading the reviews, we chose this hotel to stop. We are Hilton Honors members and have had good luck with these hotels in the past. The CSR was friendly upon check in but upon entering the hallway, the air conditioning was dripping and the carpet was soaked. We did report this to the front desk. The next morning, we went to breakfast and it was not as expected compared to other Hampton Inns. The selection was just ok. We looked forward to a good shower before hitting the road and the bottles in the shower were empty (shampoo and body wash). Upon checkout, I did express my disappointment to the CSR at the front desk but we were not offered points or discount… only.. “I’ll let the staff know for the next guest.” Really, am I not your current guest?
5.0分
其他
Great hotel
The hotel was great. Breakfast was excellent. Bed was comfortable. Everything was clean. Overall, great stay.
5.0分
其他
The breakfast was good and the rooms clean. Staff were attentive and friendly
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酒店回复: Thank you for your kind words! We’re delighted to hear you enjoyed our breakfast and clean rooms. We look forward to welcoming you back soon.
2.0分
家庭亲子
The room was clean, no keys to the rooms and check in was 45 minutes late.
清洁度还有待提高。我不喜欢浴室里有霉菌，尤其是淋浴和马桶周围。我也不喜欢透明的床单。这不是一家 2 星级连锁酒店，但感觉确实像。可取之处在于员工。他们很友好、专业、乐于助人。
位置好，早餐好，价格合理，网络好
I booked a room to sleep 5 adults. When I arrived I was given a room that slept 4. With no other option available, I was given a cot for the 5th adult. This is not what I paid for.
Room was great and Kim at the front desk was friendly and welcoming. Will definitely come again !
When we arrived, computer system had went down. Employee had to let us in our rooms each time. She was very friendly. I’m sure it was a lot on her to have to open everyone’s room each time. AC really wasn’t user friendly. Room seemed hot. No matter how low ac was turned down, it would cut off. I couldn’t get WiFi to work. But what really worked well was the breakfast. The person serving breakfast was the friendliest and did a great job with it all. So I’d say the breakfast was the best part. Both Kim and the person (I didn’t get her name) were superb! They deserve a raise!
Noisy
There was loud noise during the night beginning at 4:00 AM and continuing until about 6:00 AM coming from the room next door. I was told there was no one in that room, so I don't know what caused the noise. It kept us up the rest of the night.
After reading the reviews, we chose this hotel to stop. We are Hilton Honors members and have had good luck with these hotels in the past. The CSR was friendly upon check in but upon entering the hallway, the air conditioning was dripping and the carpet was soaked. We did report this to the front desk. The next morning, we went to breakfast and it was not as expected compared to other Hampton Inns. The selection was just ok. We looked forward to a good shower before hitting the road and the bottles in the shower were empty (shampoo and body wash). Upon checkout, I did express my disappointment to the CSR at the front desk but we were not offered points or discount… only.. “I’ll let the staff know for the next guest.” Really, am I not your current guest?
Great hotel
The hotel was great. Breakfast was excellent. Bed was comfortable. Everything was clean. Overall, great stay.
The breakfast was good and the rooms clean. Staff were attentive and friendly
The room was clean, no keys to the rooms and check in was 45 minutes late.