All was good except for the constant pool pump buzzing/humming that could be heard in our 2 nd floor room
5.0分
家庭亲子
Clean room. Great breakfast. Will continue to stay here yearly as we drive from Louisiana to Gatlinburg.
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酒店回复: Thank you for your loyalty and kind words! We’re glad you enjoyed the clean room and great breakfast, and we look forward to welcoming you back each year on your trip to Gatlinburg.
4.0分
家庭亲子
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Staff was great to chat with upon arrival. Check in was simple and quick. Room was very clean. Down side, we selected this hotel for the inside pool and learned once we were heading down to it that the pool is closed. Other then that, a very nice stay
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酒店回复: Thank you for your feedback! We’re glad you enjoyed our friendly staff, quick check-in, and clean room. We apologize for the pool being closed and appreciate your understanding. We hope to welcome you back for an even better stay in the future.
4.0分
其他
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Room was very clean and the staff were very friendly. Breakfast selection was very good as well. Shopping and eating are all very close.
The hotel is close to the freeway so it has noise.
2.0分
其他
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Bed (one mattress) was rock hard & every part of my body hurts. It feels like a box spring with wood rods. The sheets smelled so hard of bleach that I can taste it and my pj's stink. Very hard to sleep at all. Then, at 4:30am, there was a fire alarm! Scared the bejesus out of me! Impossible to really rest after that at all.
Entire night was terrible. Bathroom also smelled like bleach and ? chlorine?
2.0分
其他
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Being disabled i asked for the closest room to the lobby. I got the 2nd farthest room from the elevator on the 3rd floor. They have as many EV and rewards parking spots as disabled, which is 2! Nice hotel but mot vwy accomadating for the disabled.
4.0分
情侣出游
We did not receive the WiFi password. It was a nice hotel however and we enjoyed our stay.
2.0分
情侣出游
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pillows were awful and air conditioning would only allow it so low, did not sleep well because the room was warm; for $250/night, I would expect more, and the size of the room was underwhelming; I’ve stayed in less expensive hotels that were nicer.
5.0分
家庭亲子
The indoor pool was a little less cold than the outside pool but wouldn't consider it heated. I heard other families complain about it too!
我很喜欢它
All was good except for the constant pool pump buzzing/humming that could be heard in our 2 nd floor room
Clean room. Great breakfast. Will continue to stay here yearly as we drive from Louisiana to Gatlinburg.
Staff was great to chat with upon arrival. Check in was simple and quick. Room was very clean. Down side, we selected this hotel for the inside pool and learned once we were heading down to it that the pool is closed. Other then that, a very nice stay
Room was very clean and the staff were very friendly. Breakfast selection was very good as well. Shopping and eating are all very close.
The hotel is close to the freeway so it has noise.
Bed (one mattress) was rock hard & every part of my body hurts. It feels like a box spring with wood rods. The sheets smelled so hard of bleach that I can taste it and my pj's stink. Very hard to sleep at all. Then, at 4:30am, there was a fire alarm! Scared the bejesus out of me! Impossible to really rest after that at all.
Entire night was terrible. Bathroom also smelled like bleach and ? chlorine?
Being disabled i asked for the closest room to the lobby. I got the 2nd farthest room from the elevator on the 3rd floor. They have as many EV and rewards parking spots as disabled, which is 2! Nice hotel but mot vwy accomadating for the disabled.
We did not receive the WiFi password. It was a nice hotel however and we enjoyed our stay.
pillows were awful and air conditioning would only allow it so low, did not sleep well because the room was warm; for $250/night, I would expect more, and the size of the room was underwhelming; I’ve stayed in less expensive hotels that were nicer.
The indoor pool was a little less cold than the outside pool but wouldn't consider it heated. I heard other families complain about it too!