酒店回复: Apreciada Samara Marie Zamora, Gracias por sus palabras y por tomarse el tiempo de valorarnos positivamente.Esperamos volver a verle pronto. Le esperamos con los brazos abiertos, Hotel Riu Palace Macao Online Reputation Manager
5.0分
情侣出游
原文
翻译提供方：Google
我喜欢这个地方，非常安静，工作人员非常友好
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酒店回复: Apreciada Maria Alejandra, Apreciamos enormemente su reseña positiva. Recibirle en nuestras instalaciones ha sido un auténtico privilegio. Nos llena de alegría conocer que su experiencia con nosotros fue tan gratificante. Deseamos fervientemente tener la oportunidad de hospedarle nuevamente en numerosas ocasiones.Atentamente, Hotel Riu Palace Macao Online Reputation Manager
1.0分
家庭亲子
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From check in to check out it wasnt a good experience, room smelled like mold and mildew. called the front desk 4 times for them to come fix it. First time they sprayed some then left. second time they sprayed something that was so strong like a bleach smell it made me gag. I had to continue to call the front desk because in the living room area separate from the room felt like the heater was on. It was so hot. The whole point of my upgrading the room to get the separate living room area so when my husband is sleep I can still get some work done and that couldn’t happen with it being extra hot in there. After the fourth time calling them coming twice and trying to fix it they moved our room. We moved from the 3rd to the 1st floor. Room smelled okay but the toilet was running and wouldn’t flush. So we called. Mind you this move was at 230AM. they sent maintenance to come fix it and he came and worked about 40 mins advised he would be back. About 45 mins passed and called the front desk back they advised he left for the night. We were so confused bc he said he would be right back. Communication is very poor there too. So their solution was to not use the restroom for 3-4 hours until he returned or we can move rooms back to the 3rd floor. So we moved rooms again around 4AM. It was so exhausting and tiring. I even asked many times to down grade the room so we could be on the first floor and they act like they didn’t have it available. We were so over it at this point. No compensa
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酒店回复: Dear Dynasty,We greatly value you sharing your opinion. We regret that your experience was not up to expectations on this occasion. Unfortunately, since your reservation was made through a third party, we cannot manage it directly. This is because we do not have authority over the terms and conditions of these platforms. Therefore, we highly recommend you contact the company where you made your reservation directly for any request.We regret to read that there have been some issues in your room and our team did not react to your satisfaction. We can assure you that our maintenance team is working very hard in order to fix all problems as fast as possible. It would be an honour for us to welcome you back.Best regards, Hotel Riu Palace MacaoOnline Reputation Management
4.0分
家庭亲子
Loved the staff and dining options. Need to provide newer towels. My towels were dingy and old.
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酒店回复: Dear Ketty,We were pleased to read your kind observations and to know that you valued various aspects of the hotel so positively. Please be assured that we will share your impressions with the corresponding department in order to make adjustments if needed.We hope you visit us again soon so we can offer you a new and unforgettable experience with us. Kind regards, Hotel Riu Palace MacaoOnline Reputation Management
4.0分
朋友出游
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Carlos the beach server was amazing!!! Super attentive and always knew when we needed a refill!
Food wasn’t the best. No flavor and very Americanized. Expected more Dominican food.
Overall great stay.
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酒店回复: Dear Julianna,Thank you very much for your kind words, and your positive evaluation. We are very happy to have received your visit, and, above all, we are pleased to know that you left with those pleasant feelings.Please be assured that we will share your impressions with the corresponding department in order to make adjustments if needed.We hope to welcome you back soon and to offer you a very pleasant experience.Sincerely, Hotel Riu Palace MacaoOnline Reputation Manager
5.0分
情侣出游
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This resort is the true definition of all-inclusive indulgence. From six diverse restaurants serving world-class cuisine to four stylish bars (not to mention the dreamy swim-up options), every detail was designed for pure enjoyment. The staff went above and beyond with genuine warmth and impeccable service, making the stay unforgettable. Without a doubt, this is a destination I’ll be returning to.
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酒店回复: Dear Kiamisha,We cannot wait to welcome you again and share yet another unforgettable stay.Thank you for choosing us and sharing your fantastic feedback.Hoping to see you soon!Warmest Regards!Hotel Riu Palace MacaoOnline Reputation Manager
5.0分
朋友出游
This resort was amazing! Definitely 5 STAR service! The staff is incrediblynice
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酒店回复: Dear Rachelle,Thank you for your words about our hotel and the time you dedicated to writing them. It is very valuable to us that you thoroughly enjoyed all the services provided at our accommodation.We look forward to welcoming you back anytime.Kind regards, Hotel Riu Palace MacaoOnline Reputation Management
5.0分
家庭亲子
Clean room and excellent customer service
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酒店回复: Dear John,We wish to thank you on behalf of our staff for your fantastic feedback.It is wonderful to learn you enjoyed it.Wishing you, all the best!We hope you come back again soon, John :)Warmest Regards!Hotel Riu Palace MacaoOnline Reputation Manager
3.0分
其他
room was decent.
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酒店回复: Dear Nekeisha,We appreciate you taking the time to leave us your feedback. We would love to welcome you back to show you our progress.Best regards, Hotel Riu Palace MacaoOnline Reputation Management
5.0分
其他
Excellent Staff
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酒店回复: Dear Orisdalvis,It is rewarding to learn about your amazing evaluation.The best reward is to learn that our lovely staff efforts paid off and you enjoyed your holiday.Wishing you a great day and hoping you will visit us soon.Warmest Greetings!Hotel Riu Palace MacaoOnline Reputation Manager
房间干净整洁。工作人员友好热情。我们始终感到安全安心。这里充满了欢乐和庆祝！
我喜欢这个地方，非常安静，工作人员非常友好
From check in to check out it wasnt a good experience, room smelled like mold and mildew. called the front desk 4 times for them to come fix it. First time they sprayed some then left. second time they sprayed something that was so strong like a bleach smell it made me gag. I had to continue to call the front desk because in the living room area separate from the room felt like the heater was on. It was so hot. The whole point of my upgrading the room to get the separate living room area so when my husband is sleep I can still get some work done and that couldn’t happen with it being extra hot in there. After the fourth time calling them coming twice and trying to fix it they moved our room. We moved from the 3rd to the 1st floor. Room smelled okay but the toilet was running and wouldn’t flush. So we called. Mind you this move was at 230AM. they sent maintenance to come fix it and he came and worked about 40 mins advised he would be back. About 45 mins passed and called the front desk back they advised he left for the night. We were so confused bc he said he would be right back. Communication is very poor there too. So their solution was to not use the restroom for 3-4 hours until he returned or we can move rooms back to the 3rd floor. So we moved rooms again around 4AM. It was so exhausting and tiring. I even asked many times to down grade the room so we could be on the first floor and they act like they didn’t have it available. We were so over it at this point. No compensa
Loved the staff and dining options. Need to provide newer towels. My towels were dingy and old.
Carlos the beach server was amazing!!! Super attentive and always knew when we needed a refill!
Food wasn’t the best. No flavor and very Americanized. Expected more Dominican food.
Overall great stay.
This resort is the true definition of all-inclusive indulgence. From six diverse restaurants serving world-class cuisine to four stylish bars (not to mention the dreamy swim-up options), every detail was designed for pure enjoyment. The staff went above and beyond with genuine warmth and impeccable service, making the stay unforgettable. Without a doubt, this is a destination I’ll be returning to.
This resort was amazing! Definitely 5 STAR service! The staff is incrediblynice
Clean room and excellent customer service
room was decent.
Excellent Staff