The room was great, the only problem I had was the room service taking all day. And the hot tub on the outside took forever to fill up. And it didn’t bubble like a hot tub supposed to
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酒店回复: Dear guest,On behalf of the entire team, we thank you for your positive comments; it is very motivating for us to know that we are heading in the right direction. Please be assured that we will share your impressions with the corresponding department in order to make adjustments if needed.We hope you choose us again soon to spend a few days with us. Kind regards, Hotel Riu Palace JamaicaOnline Reputation Management
1.0分
情侣出游
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This reservation was supposed to be canceled due to Hurricane Melissa. I am very dissatisfied with ******* and Riu Palace. I will not use ******* or Rui for future travel.
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酒店回复: Dear guest,Unfortunately, since your reservation was made through a third party, we cannot manage it directly. This is because we do not have authority over the terms and conditions of these platforms. Therefore, we highly recommend you contact the company where you made your reservation directly for any request.We sincerely hope you'll consider visiting us.Sincerely, Hotel Riu Palace JamaicaOnline Reputation Management
1.0分
情侣出游
Staff Was Good And Understanding. I came to RIU Palace October 22 Wednesday To Celebrate My Birthday. Did Not Know That A Hurricane Was Coming
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酒店回复: Dear guest,We appreciate you took the time to leave your impressions regarding your recent stay with us. The team in Jamaica remains dedicated to caring for guests and handling the most urgent issues. The atmosphere in the hotels is generally calm, though services are currently reduced due to the emergency.Internet connection is up and running at the hotel. Crews are still working, indeed, we would like to express how proud we are of a team so dedicated to their duty and we feel for the impact this meteorological incident has had on their families and loved ones.Finally, the airports have reopened and are gradually resuming operations. Efforts continue across the country to clean up and restore essential infrastructure.We would like to thank you for having chosen our hotel for your stay.Best Regards,Hotel Riu Palace JamaicaOnline Reputation Manager
5.0分
家庭亲子
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The Riu palace was a pleasure to stay in. The property was very clean, the staff and people were polite, respectful and helpful. I definitely enjoyed my time there. I will be visiting again soon. Jamaica 2025!
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酒店回复: Dear guest,Thank you very much for staying with us.We will pass on your wonderful words and evaluation.It is wonderful to learn you had a fantastic time and we are very much looking forward to having you again with us :)Love you back!Hotel Riu Palace JamaicaOnline Reputation Manager
5.0分
朋友出游
Great stay! Wonderful hospitality! They made my birthday really special by decorating my room and providing me with a few gifts!
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酒店回复: Dear guest,Thank you very much for your positive review.We are very happy to hear that we lived up to your wishes.We hope you will come back very soon to enjoy in our company.Kind regards, Hotel Riu Palace JamaicaOnline Reputation Management
4.0分
朋友出游
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Relaxing and fun resort. The staff was friendly and attentive. Biggest drawback was the noise level at night. People coming in from the clubs being noisy and disruptive all night long.
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酒店回复: Dear guest,Thank you for your words, they are very encouraging and show us that we are working in the right direction.On the other hand, we would like to apologize for being disturbed by noise but you can be sure that all our rooms are built considering the legal requirements regarding insulation.We sincerely hope that you will visit us again soon in one of our facilities so we can offer you a stay as good or even better than the one you have experienced.Kind regards, Hotel Riu Palace JamaicaOnline Reputation Management
4.0分
朋友出游
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Food was a 10/10, the only draw back was that the rooms were old and dated. The bed specifically was hard and the linens were poor quality.
Housekeeping was quick and accommodating.
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酒店回复: Dear guest,We appreciate the time you took to write your review. We understand that your experience wasn't what you expected, and we deeply regret it. However, we regret that our facilities did not meet your expectations. Please be aware that we are constantly working on renovating our properties and that your comments will be taken into account in this process.Sometimes it is difficult to match all our guests’ preferences regarding the bed. We would have liked to have been informed regarding this during your stay in order to help you upon request with additional mattress toppers.We sincerely hope you'll consider visiting us again.Sincerely, Hotel Riu Palace JamaicaOnline Reputation Management
3.0分
家庭亲子
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Small property, specialty dining very limited, app for resort didn’t work well. Food at specialty dining menus are very limited and not the best. Getting reservations very difficult. Food at buffet was better. Room service items not very good. Only cold items available for room service and all items listed not available.
Some bar tenders were very good some not the friendliest.
Staying at palace allowed us to visit the other resorts next door which was nice
Entertainment was very limited and not much going on during the day.
Rooms need some upgrading. Wash clothes were limited
Property well kept outside and housekeeping was daily if needed. I’ve stayed at other adult only resorts in Jamaica and other countries first time at RIU but this one was by far the least impressive
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酒店回复: Dear guest,Thank you for taking the time to provide us your feedback on your stay at our property.In our pursuit of excellence, it certainly saddens us to learn that you were left disappointed with some aspects of your experience. This is not the level of experience that we seek to provide our guests. Your review will be passed on to the departments in charge.We hope we have the opportunity to welcome you again.Best Regards,Hotel Riu Palace JamaicaOnline Reputation Manager
5.0分
家庭亲子
I loved the staff and the upkeep. The only thing I didn't like was the cleaning solutions that they use. Weird smell, but overall it was really clean.
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酒店回复: Dear guest,Thank you very much for being our guest.We are very pleased to read that you enjoyed your well-deserved holiday :)We wish you a beautiful day!Love you back!Hotel Riu Palace JamaicaOnline Reputation Manager
4.0分
朋友出游
The property was small compared to other Riu's I've stayed at but having the abilitly to walk next door to either the Montego Bay or Reggae was great.
The room was great, the only problem I had was the room service taking all day. And the hot tub on the outside took forever to fill up. And it didn’t bubble like a hot tub supposed to
This reservation was supposed to be canceled due to Hurricane Melissa. I am very dissatisfied with ******* and Riu Palace. I will not use ******* or Rui for future travel.
Staff Was Good And Understanding. I came to RIU Palace October 22 Wednesday To Celebrate My Birthday. Did Not Know That A Hurricane Was Coming
The Riu palace was a pleasure to stay in. The property was very clean, the staff and people were polite, respectful and helpful. I definitely enjoyed my time there. I will be visiting again soon. Jamaica 2025!
Great stay! Wonderful hospitality! They made my birthday really special by decorating my room and providing me with a few gifts!
Relaxing and fun resort. The staff was friendly and attentive. Biggest drawback was the noise level at night. People coming in from the clubs being noisy and disruptive all night long.
Food was a 10/10, the only draw back was that the rooms were old and dated. The bed specifically was hard and the linens were poor quality.
Housekeeping was quick and accommodating.
Small property, specialty dining very limited, app for resort didn’t work well. Food at specialty dining menus are very limited and not the best. Getting reservations very difficult. Food at buffet was better. Room service items not very good. Only cold items available for room service and all items listed not available.
Some bar tenders were very good some not the friendliest.
Staying at palace allowed us to visit the other resorts next door which was nice
Entertainment was very limited and not much going on during the day.
Rooms need some upgrading. Wash clothes were limited
Property well kept outside and housekeeping was daily if needed. I’ve stayed at other adult only resorts in Jamaica and other countries first time at RIU but this one was by far the least impressive
I loved the staff and the upkeep. The only thing I didn't like was the cleaning solutions that they use. Weird smell, but overall it was really clean.
The property was small compared to other Riu's I've stayed at but having the abilitly to walk next door to either the Montego Bay or Reggae was great.