我们通常在 Premier Inn 住宿时没有遇到任何问题。您支付的费用与服务相符，但在 East Grinstead 却并非如此。从开始到结束，体验都很糟糕。房间完全搞混了，尽管我已经打电话确认了一切。接待处有个脾气暴躁的家伙，他故意表现得非常明显，他病得太重，无法提供任何帮助。员工不知道如何使用新的预订系统。Premier Inn 请培训您的员工，如果他们身体不适，请让他们休息一天！！
Checked in for 1 night last Sunday by a miserable man behind the desk. No warm welcoming approach to guests at all. It was awkard and uncomfortable. The procedure of checking in with this man felt like going into a police custody cell for the night. Went back to the desk to ask for another towel, as we only had 1 even tho our booking says for 2. And I just got glared at, silence, literally nothing. It was so awkward. Eventually, he got up from his chair after i explained that we only had one towel. As a hotel manager myself of over 20 years experience, this man clearly has no customer service skills. Tip - go above and beyond, it's called giving a personal service, ask how your day was. Smile. Make interest. Have you stayed here before? If not, then welcome. Anyway, besides checkin, the place was nice, the room was okay, some parts needed some tlc. The bed was comfortable, and i had a very good nights sleep. I'd like to mention that the housekeepers the following morning were bright and cheerful. We got a "morning " how are you with added big smiles. The ladies on the desk also the following morning were cheerful and polite.
5.0分
家庭亲子
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Great communication. Arrived late but felt very welcome. Clean room and bathroom. Just what we needed after a long day. Loved the pub next door where we had breakfast. Was amazing too. All round ideal and near Gatwick airport. 10min taxi ride.
5.0分
其他
V comfortable premier Inn to stay in Friendly staff all v helpfull Good location Highly recommend
抵达后，接待员非常友善，在我们到达时给了我们的儿子一包糖果和一包水果。然而，我们住的房间并不令人愉快。我们发现有几只蚂蚁在爬来爬去，但窗户大概是打扫过后开着的，所以我们以为只是几只**蚂蚁！然而，早上醒来时，我们发现至少有 15 只蚂蚁在爬来爬去。在地板和床上、在架子和桌子上，浴室里也有一些。我们早上告诉了接待员，他说他会检查一下。真遗憾，因为第一印象真的很好。
我的房间面朝马路，早上 8 点前卡车就开始隆隆作响。我很失望地得知早餐只在 7:30 至 9:30 的两个小时内供应。浴室需要现代化，水槽上甚至没有混合水龙头 - 所以你会得到冷水或滚烫的水。房间本身的装饰还不错，当我深夜入住时，工作人员很友好，乐于助人
我们通常在 Premier Inn 住宿时没有遇到任何问题。您支付的费用与服务相符，但在 East Grinstead 却并非如此。从开始到结束，体验都很糟糕。房间完全搞混了，尽管我已经打电话确认了一切。接待处有个脾气暴躁的家伙，他故意表现得非常明显，他病得太重，无法提供任何帮助。员工不知道如何使用新的预订系统。Premier Inn 请培训您的员工，如果他们身体不适，请让他们休息一天！！
房间潮湿。墙壁和天花板太薄。人们走动时会发出吱吱声和撞击声。打开门，迎面扑来的是潮湿的气味。浴室和卧室损坏严重。地毯上到处都是污渍。每个角落都是污垢。早餐很糟糕。所有的糕点都很硬而且很旧。没有吃到我点的熟食早餐。
太恶心了，房间里有霉味，浴缸里有锈迹/烧痕。男接待员很友好。早餐在隔壁 7.30-9.30，对我们来说有点晚了。我们预订了两周的商务住宿。住了一晚
我非常喜欢这里的一切，一切都很干净，枕头很柔软。我推荐这家酒店。我认为这是英国最好的酒店。我真的很喜欢这种设计，而且价格对于这样的酒店来说相当便宜。我一定会邀请我的朋友下次在这里
一切都很别致，不引人注目但乐于助人的员工，美味的食物...所有窗户都可以看到美丽的全景，完美的清洁度，总的来说，我真的很喜欢它...完全高兴！我们一定会再来的！我劝大家
Checked in for 1 night last Sunday by a miserable man behind the desk. No warm welcoming approach to guests at all. It was awkard and uncomfortable. The procedure of checking in with this man felt like going into a police custody cell for the night. Went back to the desk to ask for another towel, as we only had 1 even tho our booking says for 2. And I just got glared at, silence, literally nothing. It was so awkward. Eventually, he got up from his chair after i explained that we only had one towel. As a hotel manager myself of over 20 years experience, this man clearly has no customer service skills. Tip - go above and beyond, it's called giving a personal service, ask how your day was. Smile. Make interest. Have you stayed here before? If not, then welcome. Anyway, besides checkin, the place was nice, the room was okay, some parts needed some tlc. The bed was comfortable, and i had a very good nights sleep. I'd like to mention that the housekeepers the following morning were bright and cheerful. We got a "morning " how are you with added big smiles. The ladies on the desk also the following morning were cheerful and polite.
Great communication. Arrived late but felt very welcome. Clean room and bathroom. Just what we needed after a long day. Loved the pub next door where we had breakfast. Was amazing too. All round ideal and near Gatwick airport. 10min taxi ride.
V comfortable premier Inn to stay in Friendly staff all v helpfull Good location Highly recommend