Alot of respect to David, the host very polite individual. Lovely property and warm within, will definitely stay again
5.0分
家庭亲子
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David is a delightful host! Come here for an authentic and relaxing stay in Jamaica. We loved the room, it was plenty of space for 1 adult and 2 teens. We enjoyed the gorgeous sunset from the balcony, relaxing by the pool, and the easy access to some isolated and heavenly beaches.
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酒店回复: Good day Sandra. I'm glad your stay with us was relaxing. We appreciate your stay here at retreat guest house and thank you for your custom, your most welcome. Hope you visit us again soon. Best regardsDavid Cobham
5.0分
其他
Thank you guys for the warm hospitality. I had a great time at your property, It was clean and quiet and had a great view.
5.0分
其他
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It was like a secluded plantation Mansion on a quiet dirt road. Words can’t describe the beautiful house, they offered food and transportation, the caretaker was the nicest grandmother, kindly and helpful. And the staff drove me to the lagoon and to my next stay (average taxi price, but 24 hour convenience). I will stay here again when I bring my family, it was luxury at a motel 6 prices. She even squeezed me fresh papaya juice, and cooked a delicious breakfast
3.0分
其他
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No air conditioner was included assuming that every property in Caribe had to have AC. Good for you *******!!!!! So, they charge me 40 dollars per day aditional to the rate I already arranged to pay. David and the lady at the property were nice and very kind.
5.0分
家庭亲子
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Our night at the Retreat Guest House was amazing! From the great views, to our beautiful room, we would return in a heart beat. We even received a homemade meal that was incredible! David and Joyce were great hosts and extremely hospitable! Don’t miss out on this hidden gem!
1.0分
其他
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Complete nightmare. Checked out before staying a night. Property description is completely misleading. Air conditioning is not available in any room with a view, the rooms with a view do not have functional showers, staff is rude and always in your room. Avoid this place.
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酒店回复: Dear valued guest,Thank you for taking the time to provide feedback on your recent experience at our guesthouse. We appreciate all feedback, both positive and negative, as it helps us improve our services. However, we feel it is important to address some inaccuracies in your review to ensure a fair and transparent representation of our establishment.Firstly, we regret any inconvenience you experienced regarding the air conditioning. When you initially made your reservation, our team informed you that air conditioning was available in certain rooms for an additional fee. We offered you an upgrade to an air-conditioned room, which you accepted. Unfortunately, we encountered an unexpected issue with the air conditioning system in that particular room, and we sincerely apologize for any discomfort caused. Rest assured, the problem has since been rectified, and our current guests are enjoying a comfortable stay with fully functional air conditioning.Regarding your claim that our staff was rude and frequently entered your room, we find this characterization deeply concerning and contrary to our commitment to providing exceptional service. We pride ourselves on our professional and attentive staff who strive to ensure the comfort and privacy of our guests. It is highly unlikely that our staff would enter your room without your consent or a valid reason. We take all allegations of rudeness or unprofessional conduct seriously, and we have investigated this matter thoroughly. However, we could not find any evidence to support your claim.Additionally, we must address the incident that occurred during your check-out. After informing you that we were unable to process payment through your American Express card, you presented another card that unfortunately did not work. We understand that this situation may have been frustrating for you, but it is important to note that our staff did their best to find a suitable solution. Unfortunately, it is completely unacceptable and disrespectful to swear at our staff, particularly at a 78-year-old lady who was only trying to assist you. Such behavior goes against our values of respect and kindness, and we cannot condone or tolerate it.We strive to maintain a high standard of service and take pride in our reputation as a four-star establishment. Our previous reviews and returning guests attest to our commitment to providing a pleasant and comfortable experience. We regret that your stay did not meet your expectations, and we wish we had the opportunity to address your concerns during your time with us to ensure a more enjoyable visit.We value your feedback, and we will use it to improve our operations and enhance the experiences of future guests. We kindly request that you reconsider your review, taking into account the full context of your stay. We also hope that you reflect upon your behavior and understand the importance of treating others with respect and courtesy.If there is anything more we can do to
入住日期为 4/12/23，退房日期为 4/14/23。我们本来应该在 2 天内住 5 天。Joyce 太太和她的儿子 David 在我们抵达时热情欢迎了我们，然后让我们签收并支付 50 美元从花园房升级到海景房。哈哈，海景几乎看不见，房间是较大的房间，但是我们支付了 40 美元一晚的空调费，但房间却无法降温。他们为我们提供了破烂的毛巾，没有面巾或肥皂。我们注意到墙上有个牌子，上面写着他们出售客用肥皂。有一个看起来非常花哨的按摩浴缸淋浴，但不能正常工作，水压似乎也有问题。热水不冷不热。那天晚上晚些时候，我们从睡梦中被惊醒，声音好像有人在地板上挖隧道闯进来。当我们去检查时，我发现地板在弯曲。我打电话给 Joyce 太太，她和 David 过来道了歉，并把我们搬到了一个较小的房间。小一点的房间比较凉爽，但是戴维找不到合适的电视遥控器。这个房间卫生间的马桶总是堵塞。淋浴很脏，有黑色的霉菌。这让我们忍无可忍，第二天晚上我们收拾行李离开了。为了证明没有夸张，看看图片吧。房子的一些部分很漂亮，但是需要专业维修而不是修补。有一个游泳池，但没有过滤水，所以我想没有人检查氯含量。最后一件事是附近什么都没有，所以你需要交通工具。他们会推荐一个人来载你，最便宜的车程是 2.5 公里，30 美元。往返 21 公里的蒙特哥湾需要 100 美元。
Alot of respect to David, the host very polite individual. Lovely property and warm within, will definitely stay again
David is a delightful host! Come here for an authentic and relaxing stay in Jamaica. We loved the room, it was plenty of space for 1 adult and 2 teens. We enjoyed the gorgeous sunset from the balcony, relaxing by the pool, and the easy access to some isolated and heavenly beaches.
Thank you guys for the warm hospitality. I had a great time at your property, It was clean and quiet and had a great view.
It was like a secluded plantation Mansion on a quiet dirt road. Words can’t describe the beautiful house, they offered food and transportation, the caretaker was the nicest grandmother, kindly and helpful. And the staff drove me to the lagoon and to my next stay (average taxi price, but 24 hour convenience). I will stay here again when I bring my family, it was luxury at a motel 6 prices. She even squeezed me fresh papaya juice, and cooked a delicious breakfast
No air conditioner was included assuming that every property in Caribe had to have AC. Good for you *******!!!!! So, they charge me 40 dollars per day aditional to the rate I already arranged to pay. David and the lady at the property were nice and very kind.
Our night at the Retreat Guest House was amazing! From the great views, to our beautiful room, we would return in a heart beat. We even received a homemade meal that was incredible! David and Joyce were great hosts and extremely hospitable! Don’t miss out on this hidden gem!
Complete nightmare. Checked out before staying a night. Property description is completely misleading. Air conditioning is not available in any room with a view, the rooms with a view do not have functional showers, staff is rude and always in your room. Avoid this place.