我住过很多 Premier Inn 酒店，它们总是提供标准服务。但这里不是！房间很小。浴室很旧。我们到达后去使用套间，发现马桶座完全坏了。清洁工不可能不知道这件事！他们确实把我们换到了另一个房间。房间没有那种令人放松的感觉。这种房间你不会想看枕套下的枕头或床单下的床垫！我们在附属的酒吧吃饭，所有东西都粘乎乎的，很脏。酒杯上沾有口红。餐具上沾有食物。饭菜是冷的，薯条很软。不要在这里吃喝。事实上，除了工作人员，我根本不推荐这个地方！工作人员很棒！他们很友好、乐于助人、很有魅力！遗憾的是，酒店和酒吧真的很脏，所以我不会再去了！
2.0分
情侣出游
原文
翻译提供方：Google
房间本身的标准很差，我们还不得不在倾盆大雨中前往附楼，因为我们的房间不在酒店？我住过的最差的Premier Inn 我不推荐这家酒店给任何人！我们还提前半小时到达，并被要求支付 10 英镑办理入住手续 - 我们拒绝了，并在酒吧吃饭。
This is my second stay at this hotel. After driving for 5 hours to get to Crawley i get to the hotel and they give me my room in the same block I was in the first time in November 2025. That time I stayed in this block and there was no heating for 2 days. As I left i said to them there was no heating in the block they said oh we weren't aware of it(but they so obviously did). This time I was given a room in the same block. The radiators in the corridor were Stone Cold but I thought I'll give it an hour for them to warm up in the room. After an hour no heat so I went back to reception and told them I wanted another room. They gave me another room in the main block but this room is stone cold as well. I went back to the reception and they admitted that people complain about the cold in this hotel all the time. I've told them I will be making an official complaint and they said you aren't the first to complain. Do not waste your money on this hotel especially in the winter. Expecting to be warm in a hotel room is something that should be taken for granted.
5.0分
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On arrival I met Ben who was amazing he got us our favourite room and when I told him it was our anniversary he congratulated us straight away and gave us a small bottle of prosecco each to celebrate, had a great night sleep in the morning we went to breakfast about 9.30 but on arrival was told there was no cheff but was offered a full refund and a free continental breakfast by Helen who was amazing very helpful and very friendly and when I went to reception for my refund Abi was very helpful
2.0分
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My only complaint is that I accidentally left my pair of hoop earrings on the bedside table. I am certain they were left there, and while I accept responsibility for not double-checking before I left, the handling of the situation afterward was very disappointing. I contacted the hotel approximately an hour later. I had checked out around four hours earlier than necessary, so no new guest would have accessed the room. I was told staff would check the room, yet I was immediately informed that the earrings were not there. I had to phone twice and received the same response each time. Given that I know exactly where I left them, it is extremely concerning that they were not found. This has left me with little confidence in the hotel’s procedures and, unfortunately, I would not choose to stay here again.
5.0分
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I stay in premier inn all over the uk with my my job, some good, some not so good. I feel the need to leave a review for this branch as Hayley really looked after us and was polite and a credit to the firm. Well done premier inn I will be back soon.
5.0分
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I had a really great stay at the Goff Park Premier Inn, made even better by the exceptional hospitality from Helen. From the moment I arrived, she went above and beyond to make me feel welcome. She looked after me so well, especially in the mornings — always ensuring I was sorted with breakfast and comfortable. Helen’s warmth, professionalism, and genuine care stood out and truly made the experience memorable. It’s rare to come across such excellent customer service, and she is a real credit to the hotel and the Premier Inn brand. Thank you, Helen, for your kindness and incredible hospitality. I would highly recommend this hotel and will definitely be returning.
3.0分
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An overnighter prior to going to the Airport!! Evening meal was good. Breakfast not so good! The room was very cold, light bulbs out, a shortage of staff meant that just 2 ladies doing everything from checking you in/out, running the bar and waitressing We probably would not stay here again
2.0分
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I stayed to have a base to visit places nearby. The hotel is tired looking and in need of maintenance! Peeling paint everywhere. However when I left I forgot to take my Sketchers (expensive) trainers with me. I emailed the hotel (reception very difficult to get hold of) and they eventually confirmed my trainers were in lost property. They instructed me to send a suitable box or bag with sufficient postage to their hotel and they would return my trainers. £9 postage cost I did that and contacted them again after 2 weeks of not hearing anything. They confirmed the box with postage had just arrived and the trainers would be posted that same day. It is now the end of November and I still haven’t received my trainers. Every time I make contact with them they claim not to know about this issue! I have given up but I’m warning you not to trust their words or actions.
我住过很多 Premier Inn 酒店，它们总是提供标准服务。但这里不是！房间很小。浴室很旧。我们到达后去使用套间，发现马桶座完全坏了。清洁工不可能不知道这件事！他们确实把我们换到了另一个房间。房间没有那种令人放松的感觉。这种房间你不会想看枕套下的枕头或床单下的床垫！我们在附属的酒吧吃饭，所有东西都粘乎乎的，很脏。酒杯上沾有口红。餐具上沾有食物。饭菜是冷的，薯条很软。不要在这里吃喝。事实上，除了工作人员，我根本不推荐这个地方！工作人员很棒！他们很友好、乐于助人、很有魅力！遗憾的是，酒店和酒吧真的很脏，所以我不会再去了！
房间本身的标准很差，我们还不得不在倾盆大雨中前往附楼，因为我们的房间不在酒店？我住过的最差的Premier Inn 我不推荐这家酒店给任何人！我们还提前半小时到达，并被要求支付 10 英镑办理入住手续 - 我们拒绝了，并在酒吧吃饭。
在从盖特威克起飞的航班之前入住，这是一个很早的出发。酒店从外面看起来很破旧，需要紧急维修，里面也是一样，过时，需要提升。晚上的睡眠质量很差，因为楼上的人很吵。上面的每一步都像是印记一样。该建筑不适合其用途。
This is my second stay at this hotel. After driving for 5 hours to get to Crawley i get to the hotel and they give me my room in the same block I was in the first time in November 2025. That time I stayed in this block and there was no heating for 2 days. As I left i said to them there was no heating in the block they said oh we weren't aware of it(but they so obviously did). This time I was given a room in the same block. The radiators in the corridor were Stone Cold but I thought I'll give it an hour for them to warm up in the room. After an hour no heat so I went back to reception and told them I wanted another room. They gave me another room in the main block but this room is stone cold as well. I went back to the reception and they admitted that people complain about the cold in this hotel all the time. I've told them I will be making an official complaint and they said you aren't the first to complain. Do not waste your money on this hotel especially in the winter. Expecting to be warm in a hotel room is something that should be taken for granted.
On arrival I met Ben who was amazing he got us our favourite room and when I told him it was our anniversary he congratulated us straight away and gave us a small bottle of prosecco each to celebrate, had a great night sleep in the morning we went to breakfast about 9.30 but on arrival was told there was no cheff but was offered a full refund and a free continental breakfast by Helen who was amazing very helpful and very friendly and when I went to reception for my refund Abi was very helpful
My only complaint is that I accidentally left my pair of hoop earrings on the bedside table. I am certain they were left there, and while I accept responsibility for not double-checking before I left, the handling of the situation afterward was very disappointing. I contacted the hotel approximately an hour later. I had checked out around four hours earlier than necessary, so no new guest would have accessed the room. I was told staff would check the room, yet I was immediately informed that the earrings were not there. I had to phone twice and received the same response each time. Given that I know exactly where I left them, it is extremely concerning that they were not found. This has left me with little confidence in the hotel’s procedures and, unfortunately, I would not choose to stay here again.
I stay in premier inn all over the uk with my my job, some good, some not so good. I feel the need to leave a review for this branch as Hayley really looked after us and was polite and a credit to the firm. Well done premier inn I will be back soon.
I had a really great stay at the Goff Park Premier Inn, made even better by the exceptional hospitality from Helen. From the moment I arrived, she went above and beyond to make me feel welcome. She looked after me so well, especially in the mornings — always ensuring I was sorted with breakfast and comfortable. Helen’s warmth, professionalism, and genuine care stood out and truly made the experience memorable. It’s rare to come across such excellent customer service, and she is a real credit to the hotel and the Premier Inn brand. Thank you, Helen, for your kindness and incredible hospitality. I would highly recommend this hotel and will definitely be returning.
An overnighter prior to going to the Airport!! Evening meal was good. Breakfast not so good! The room was very cold, light bulbs out, a shortage of staff meant that just 2 ladies doing everything from checking you in/out, running the bar and waitressing We probably would not stay here again
I stayed to have a base to visit places nearby. The hotel is tired looking and in need of maintenance! Peeling paint everywhere. However when I left I forgot to take my Sketchers (expensive) trainers with me. I emailed the hotel (reception very difficult to get hold of) and they eventually confirmed my trainers were in lost property. They instructed me to send a suitable box or bag with sufficient postage to their hotel and they would return my trainers. £9 postage cost I did that and contacted them again after 2 weeks of not hearing anything. They confirmed the box with postage had just arrived and the trainers would be posted that same day. It is now the end of November and I still haven’t received my trainers. Every time I make contact with them they claim not to know about this issue! I have given up but I’m warning you not to trust their words or actions.