这是一家 Premier Inn 酒店,所以服务相当标准。但我从未吃过如此糟糕的食物。它无法下咽,不适合人类食用。女服务员也不好,但没有什么能消除令人厌恶的水渍食物。
1.0分
其他
展开
Our 16th night in various different premier inns this year. A few times, we have checked in an hour or so early with no issue. Today we had two rooms booked, we tried to check in 40 mins before 3pm and were told one room is ready which was fine as we just wanted to drop our luggage and go off to the function we were attending. However, in order to do that we were told it would cost us a £15 early check in fee. We refused that and went back at 3pm. After the 6 people in front of us had checked in, we were told that one room was ready [no surprise there] but the second one wasn’t . So please can I have my £15 back for the room not being available at check in time ???? No of course not…..I realise that. Premier inn you have become the ryanair version of the hotel world……. Rip people off at every opportunity. Having used your hotels for years, we will now no longer be using them at all and will switch to the Hilton group. On top of all that, this hotel is dated, the carpets are worn, the rooms grubby , bathrooms shabby and the outside areas very dirty.
4.0分
家庭亲子
展开
Good hotel. Rooms are nice, spacious, and comfortable bed. Bathroom good too. Our room had a lovely view of the golf course. Hotel layout is a bit odd so you could have a fair bit of a walk and quite a few steps to your room, so if this is an issue definitely let the hotel know before you arrive so they can allocate you a room closer to the reception. Rooms do not have air conditioning, but the windows do open ever so slightly, and they preemptively provided a fan. There’s a golf course, tap room, and a Beefeater on site too. Car parking available, make sure to log into the car park iPad in the reception. Overall, stay was fantastic. 1 star lost due to weird interaction I had with staff member on reception. Asked reception to have my room serviced as I was staying more than one night, as directed by signage, but said there was no need to replace the towels. The lady behind the desk just responded “well what do you want them to do then?” Thought it was not only a bit of a rude response, but also just a bit awkward that I then needed to explain how to service a room. Other than that though, good!
卫生:干净
环境:安静
服务:友好
酒店距市中心约 15 分钟车程,位于一个非常安静的区域,毗邻一些高尔夫球场。除此之外,房间维护得很好,配有相对较新的家具。问题是清洁:蜘蛛网,水槽里有毛发残留,周围还有一点灰尘;最糟糕的是他们甚至没有重做房间。去不去由你决定!
工作人员非常友好和高效。但是,床太高了。床离地面 27 英寸,身高低于平均水平的人很难舒适地上下床。我们被告知,如果我们想要一张较低的床,就必须要求一间残疾人专用房,而没有可用的房间!当我们去餐厅和酒吧时,音乐不必要地响亮,感觉就像走进了夜总会!
令人失望 - 员工沟通水平很差。接待处为我们预订了餐厅,到达时没有预订。我们不得不多等了一个小时才取消。他们告诉我“事情太多了”,无法通知我。基本上他们懒得理我 - 我的房间离接待处只有 4 个门,他们有我的手机号码。我向客户关系部投诉,却收到了一个普通的、自满的敷衍,这是不可接受的。我正在处理我的投诉。
很容易找到 - 我的卫星导航没有遇到太多问题,尽管我很庆幸在去之前熟悉了谷歌地图上的道路。停车场很好,感觉很安全。工作人员非常可爱、高效和乐于助人,床非常舒适。我很高兴看到他们为环保和减少浪费所做的努力。餐厅也很好 - 欧陆式早餐非常棒,我感觉很放纵。晚餐菜单相当有限,是一家典型的牛排店,但如果我想要素食菜单,我会去其他地方,所以没什么可抱怨的。那里的员工也非常友好和乐于助人。位置很好,因为我第一天要去斯坦福,第二天要开车去彼得伯勒。我在那里的两个晚上都睡得很好。润肤露香味很浓,所以我不建议皮肤或鼻子敏感的人使用,但这实际上是我对这个地方唯一的负面评价;我玩得很开心,我绝对会推荐。
位置对我们来说很棒,房间非常舒适干净,茶和咖啡供应充足,停车场很大,隔壁有酒吧,Beefeater 不如预期那么好,但住一晚还可以。在自然保护区和尼尼谷铁路周围散步,还看了蒸汽火车。
工作人员很棒,一周内住在这里,工作人员非常乐于助人。房间干净整洁,床也很好。我喜欢这里非常安静,因为大多数酒店都会有汽车驶过的噪音,有点吵。我会再来这里住的。
这是一家 Premier Inn 酒店,所以服务相当标准。但我从未吃过如此糟糕的食物。它无法下咽,不适合人类食用。女服务员也不好,但没有什么能消除令人厌恶的水渍食物。
Our 16th night in various different premier inns this year. A few times, we have checked in an hour or so early with no issue. Today we had two rooms booked, we tried to check in 40 mins before 3pm and were told one room is ready which was fine as we just wanted to drop our luggage and go off to the function we were attending. However, in order to do that we were told it would cost us a £15 early check in fee. We refused that and went back at 3pm. After the 6 people in front of us had checked in, we were told that one room was ready [no surprise there] but the second one wasn’t . So please can I have my £15 back for the room not being available at check in time ???? No of course not…..I realise that. Premier inn you have become the ryanair version of the hotel world……. Rip people off at every opportunity. Having used your hotels for years, we will now no longer be using them at all and will switch to the Hilton group. On top of all that, this hotel is dated, the carpets are worn, the rooms grubby , bathrooms shabby and the outside areas very dirty.
Good hotel. Rooms are nice, spacious, and comfortable bed. Bathroom good too. Our room had a lovely view of the golf course. Hotel layout is a bit odd so you could have a fair bit of a walk and quite a few steps to your room, so if this is an issue definitely let the hotel know before you arrive so they can allocate you a room closer to the reception. Rooms do not have air conditioning, but the windows do open ever so slightly, and they preemptively provided a fan. There’s a golf course, tap room, and a Beefeater on site too. Car parking available, make sure to log into the car park iPad in the reception. Overall, stay was fantastic. 1 star lost due to weird interaction I had with staff member on reception. Asked reception to have my room serviced as I was staying more than one night, as directed by signage, but said there was no need to replace the towels. The lady behind the desk just responded “well what do you want them to do then?” Thought it was not only a bit of a rude response, but also just a bit awkward that I then needed to explain how to service a room. Other than that though, good!