We abandoned our car due to the snow storm and standstill traffic on the A456. We walked in to reception on the off chance of a room, no bookings can be made at the desk, only online, which was annoying as the guest WiFi was poor and bad phone reception but we made a booking none the less. Reception consists of a single arm chair and an overpriced vending machine (£3 for a small bottle of water) so don’t expect anywhere to lounge. The room itself was spacious, bathroom clean and bed very comfortable. We did have to ask for another towel as only 1 provided. There was a power cut early hours of the morning but no emergency lighting in the room, had to use our mobile phone torches! Not sure if this is common in hotels but was a bit scary!

We stay at the Hagley Premier Inn twice a month more often than not. Staff are always welcoming, and the rooms are always clean. Beds are the best for comfort. The pub is next door if we fancy a drink and some food. Hagley is the best. Wayne & Suzanne

The room was as expected in a premier inn, but the staff were well beyond any expectations. Debbie couldn’t do enough for us, and we were made to feel incredibly welcome.

The Hotel is clean and comfortable. Although in the dark, the entrance to reception is poorly lite outside and has to made via steps(of a brick construction) which were of a slippery nature. The restaurant was understaffed and those in attendance were unsuitable for the customer service industry. The 'Unlimited' breakfast, we found to be, 'Limited' in several ways. Not an experience I would welcome having to relive.

Stopped for one night and would highly recommend Rooms cozy and clean nice and warm Adequate tea and coffee on arrival Great location to adjacent beefeater which the food was very nice Star of the stay was Debbie the receptionist extremely helpful and polite credit to the premier inn