Room smelled like rotting food. Other than that sheets were clean. They need to invest in new towels
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酒店回复: Thank you for your feedback. We apologize for the odor in your room and the condition of the towels. Your comments have been shared with our housekeeping team for immediate attention. We appreciate you noting the clean sheets and will continue working to improve every part of our guests’ experience.
2.0分
家庭亲子
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The dresser/entertainment center had all of its legs broken off. It was leaning back with the tv on top. There is no place to hang up clothing.
The outlets were so loose that plugs would fall out. They had power strips everywhere in the room.
The curtains had mold on the bottom off them.
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酒店回复: Thank you for taking the time to share your feedback. We sincerely apologize for the condition of your room and the maintenance issues you encountered. Our property has been serving guests since 1980, and we recognize that some areas have shown their age. We’re currently undergoing major renovations to update and modernize the hotel, and your comments remind us how important these improvements are.
5.0分
商务出差
Very Good
The Gold Vault was really nice there staff was awesome and I would stay there again.
Thanks for everything
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酒店回复: Thanks so much for taking the time to rate our property! We truly appreciate the positive feedback!
3.0分
其他
Cleanliness was good. Bed was not that comfortable nor pillows. Room was clean. It was also nice having microwave and mini fridge.
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酒店回复: Thank you for your feedback! We’re glad you appreciated the room’s cleanliness and amenities. We’re sorry to hear the bed and pillows weren’t as comfortable as expected, and we’ll share your comments with our team as we continue improving our guest experience.
5.0分
其他
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Property was clean and had no issues with the ac. Didn’t see any type of insects in the room, just your typical pesky gnats and things only when you went outside, I went in summer so it was to be expected. Staff was very kind and friendly, any time we needed something they were happy to provide. Definitely would stay again.
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酒店回复: Thank you for your kind review! We’re happy to hear you enjoyed your stay and appreciated our clean rooms and friendly staff. It’s great to know you’d stay with us again — we look forward to welcoming you back!
5.0分
朋友出游
The room was really clean and comfortable and the staff were absolutely amazing! The pool was a great touch, even though we didn’t use it to its full potential!
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酒店回复: Thank you for your wonderful feedback! We’re delighted to hear you found the room clean and comfortable and that our staff made your stay enjoyable. We appreciate your kind words and hope to welcome you back again soon!
3.0分
其他
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Decent
The staff was great, the amenities were just what we needed, the hotel is older and is in need of renovation. No smoking but a strong smell of old cigarettes and **** in the hallways. The $50.00 deposit appears to have been charged twice to my card and neither has fallen off.
3.0分
情侣出游
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No bugs is always my main concern. So we were happy to find no bugs. But our room was not ready when we arrived, stated they can’t have the room ready if people don’t check out at 11 (plus the 3 other rooms that weren't cleaned yet they said). The housekeepers were so friendly. Can’t say about the breakfast staff, didn’t interact with them but breakfast was adequate, not a big variety but I was satisfied. Very nice looking pool, didn’t use it while there. Bathrooms (ours and our neighbors atleast) make this weird kinda loud noise after flushing. And the tub was kinda moldy. The boxspring protector had like vomit or something on the side of it. Room was very humid if showering so the fire alarm will start beeping like a dead battery, staff was aware, first asked if we were vaping, then said that this happens often when showering and told us to turn the exhaust fan on (which already was on). Room was adequate for the price. Supposedly doing construction or renovations so baseboards were gone also.
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酒店回复: Thank you for taking the time to share your detailed feedback. We’re glad to hear our housekeeping team made a positive impression and that you found the stay adequate overall. We sincerely apologize for the maintenance and cleanliness issues you encountered. Our property has been serving guests since 1980, and we recognize that some areas have shown their age. We’re currently undergoing major renovations to update the hotel, and your comments remind us how important these improvements are. We appreciate your support as we continue renovating and updating our property, and we look forward to welcoming you back again soon!
3.0分
其他
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Could have been worse i guess
The outlets were falling out of the wall, microwave was broken. Whole room ran on power strips. Looked clean but smelled like mold.
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酒店回复: Thank you for sharing your experience with us. We sincerely apologize for the maintenance issues you encountered during your stay. The condition you described with the outlets, microwave, and odor is not the standard we strive to provide. Your comments have been shared with our maintenance and housekeeping teams so these problems can be addressed immediately. We truly appreciate your feedback and hope you’ll consider giving us another chance in the future so we can provide a much better experience.
4.0分
其他
Carpet was pretty dirty and sticky. Found a few roaches crawling around. Still not bad for the price I guess
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酒店回复: Thank you for sharing your feedback. Our property has been serving guests since 1980, and we recognize that some areas have shown their age. We’re currently undergoing major renovations to update and modernize the hotel. We truly appreciate your comments as they remind us how important these improvements are, and we hope you will give us another opportunity to provide the clean and comfortable stay you should always expect from us.
Room smelled like rotting food. Other than that sheets were clean. They need to invest in new towels
The dresser/entertainment center had all of its legs broken off. It was leaning back with the tv on top. There is no place to hang up clothing.
The outlets were so loose that plugs would fall out. They had power strips everywhere in the room.
The curtains had mold on the bottom off them.
Very Good
The Gold Vault was really nice there staff was awesome and I would stay there again.
Thanks for everything
Cleanliness was good. Bed was not that comfortable nor pillows. Room was clean. It was also nice having microwave and mini fridge.
Property was clean and had no issues with the ac. Didn’t see any type of insects in the room, just your typical pesky gnats and things only when you went outside, I went in summer so it was to be expected. Staff was very kind and friendly, any time we needed something they were happy to provide. Definitely would stay again.
The room was really clean and comfortable and the staff were absolutely amazing! The pool was a great touch, even though we didn’t use it to its full potential!
Decent
The staff was great, the amenities were just what we needed, the hotel is older and is in need of renovation. No smoking but a strong smell of old cigarettes and **** in the hallways. The $50.00 deposit appears to have been charged twice to my card and neither has fallen off.
No bugs is always my main concern. So we were happy to find no bugs. But our room was not ready when we arrived, stated they can’t have the room ready if people don’t check out at 11 (plus the 3 other rooms that weren't cleaned yet they said). The housekeepers were so friendly. Can’t say about the breakfast staff, didn’t interact with them but breakfast was adequate, not a big variety but I was satisfied. Very nice looking pool, didn’t use it while there. Bathrooms (ours and our neighbors atleast) make this weird kinda loud noise after flushing. And the tub was kinda moldy. The boxspring protector had like vomit or something on the side of it. Room was very humid if showering so the fire alarm will start beeping like a dead battery, staff was aware, first asked if we were vaping, then said that this happens often when showering and told us to turn the exhaust fan on (which already was on). Room was adequate for the price. Supposedly doing construction or renovations so baseboards were gone also.
Could have been worse i guess
The outlets were falling out of the wall, microwave was broken. Whole room ran on power strips. Looked clean but smelled like mold.
Carpet was pretty dirty and sticky. Found a few roaches crawling around. Still not bad for the price I guess