Excellent experience from the moment you walk in, great friendly greetings from the reception staff and quick check in, staff provided all the information required for our stay, including whats around the area. Great value for money with meal deals for £26.99 which includes 2 course and a drink for evening meal and also breakfast for the next morning. 2 for £8 on selected drinks at the bar 5 till 7 which is a added bonus. Food and service exceptional through from dinner to breakfast there lots of choice of food on the menu and a buffet breakfast. Staff go above and beyond and are very friendly warm and welcoming. What a great stay we had we will be returning for future events
5.0分
其他
Had a marvelous stay here recently . Have stayed before and love the hotel and team. Keep doing a great job
5.0分
家庭亲子
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We very impressed with the size of our family room, plenty of space in between the beds meaning everyone could relax without annoying each other (important when travelling with teens/pre-teens!). All in all a great stay, clean and comfortable room and a breakfast that met the usual Premier Inn standard!
2.0分
其他
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Currently staying in a premier plus room. Don't bother paying extra. All the upgraded rooms are feet away from a horrendously busy and noisy dual carriageway. Its 10pm and the traffic noise is deafening. Ask for a basic room overlooking the car park, which is mousy quiet. Never again.
5.0分
其他
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Very clean and well equipped room brilliant location very friendly staff had evening meal very nice hot food my server Charlie was brilliant nothing was any trouble for her
2.0分
其他
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The room was very cold on arrival (15°C). I was told it would warm up, but after an hour it was still only 16°C, and I was given a small heater. The next day, after returning from work, the room was again 15°C. When I raised it, I was told that if anything was wrong with the heating it would show on their system. At breakfast, staff initially could not find my name on the list and I ended up locating it myself. Shortly afterwards, a staff member loudly told me in front of other guests that my booking included only continental breakfast, not cooked items (£2 difference), even though I had always had cooked breakfast here in previous company stays over many years. The way this was handled felt humiliating and unnecessary. Eggs also ran out and were not refilled. Because of the heating issue and the breakfast experience, I have asked my company not to book me here again.
4.0分
商务出差
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Location was ideal for my business needs, the hotel had a great atmosphere with staff member very attentive. The room was really nice and very clean and a great even temperature, I could ask for a better service from the premier inn team, in particular the gentleman that helped me accessing the Wifi.
5.0分
其他
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I am a frequent Premier Inn user and Trentham always makes you feel very welcome and important. The rooms and service are great. I dined in the restaurant and had an enjoyable meal in a very pleasant environment. Kirsty and Leanne work really hard and are the perfect hosts. They make everyone feel very welcome. I was encouraged to try the Desserts and particularly the Cadbury Nibbles. As someone with a sweet tooth I must admit Kirstie's Nibbles are amazing. The perfect climax to an enjoyable evening.
这里的地理位置真是太棒了！离购物中心只有几分钟的路程，前面还有一家叫Willow的漂亮餐厅。如果下次再来，我肯定还会选择住在这里。
客户服务简直糟糕透顶。好不容易在接待员费心服务我之后才办理了入住。她根本懒得看我，宁愿和前台后面的同事聊天，偶尔说几句“签个名”、“车辆登记”之类的。我的房间钥匙被扔在桌子上。我摸索着电梯和房间的位置，因为她正忙着告诉同事她腿冷，然后继续聊天。很多人抱怨说等了很久才拿到饮料，大多数人都去别处了。有时候运气就是这么差——去吃晚饭，还是同一个人给我服务！点了一杯饮料，一直没送来，说了三次才送来。服务员在厨房，一直没出现，所以也没人点餐。终于有人出现了，问我“您点餐了吗？”显然我还没点。我点了餐。等了一会儿，服务员递上两份打印好的订单，然后问我“哪个是您的？”。我住过很多酒店，从来没有被问过这个问题。就在我打字的时候，好消息来了！我的饮料刚刚上来。哇哦，不太好的消息是，它竟然一句话都没说就被推到了桌子上。我迫不及待地想看看我的主菜到底会不会上来，如果上了，会怎么上，我猜我得去接一下了。玩笑归玩笑，这家酒店的客户服务真是糟糕透顶。我知道Premier Inn是一家大型酒店，预订也很困难，所以不会在意差评，但未来这个价位的酒店竞争会更加激烈，如果Premier Inn认为这种水平的客户服务可以接受，那么他们的顾客可能早就去别家了。我还想指出，这是我第二次住在这里，也是第一次遇到客户服务如此糟糕的情况。太差了。碰巧附近唯一一个可以临时预订的地方，所以这次预订了。我不会再犯第三次错误了。也许聘请一位有能力的经理来招聘合适的员工是一个不错的选择。谢谢
Excellent experience from the moment you walk in, great friendly greetings from the reception staff and quick check in, staff provided all the information required for our stay, including whats around the area. Great value for money with meal deals for £26.99 which includes 2 course and a drink for evening meal and also breakfast for the next morning. 2 for £8 on selected drinks at the bar 5 till 7 which is a added bonus. Food and service exceptional through from dinner to breakfast there lots of choice of food on the menu and a buffet breakfast. Staff go above and beyond and are very friendly warm and welcoming. What a great stay we had we will be returning for future events
Had a marvelous stay here recently . Have stayed before and love the hotel and team. Keep doing a great job
We very impressed with the size of our family room, plenty of space in between the beds meaning everyone could relax without annoying each other (important when travelling with teens/pre-teens!). All in all a great stay, clean and comfortable room and a breakfast that met the usual Premier Inn standard!
Currently staying in a premier plus room. Don't bother paying extra. All the upgraded rooms are feet away from a horrendously busy and noisy dual carriageway. Its 10pm and the traffic noise is deafening. Ask for a basic room overlooking the car park, which is mousy quiet. Never again.
Very clean and well equipped room brilliant location very friendly staff had evening meal very nice hot food my server Charlie was brilliant nothing was any trouble for her
The room was very cold on arrival (15°C). I was told it would warm up, but after an hour it was still only 16°C, and I was given a small heater. The next day, after returning from work, the room was again 15°C. When I raised it, I was told that if anything was wrong with the heating it would show on their system. At breakfast, staff initially could not find my name on the list and I ended up locating it myself. Shortly afterwards, a staff member loudly told me in front of other guests that my booking included only continental breakfast, not cooked items (£2 difference), even though I had always had cooked breakfast here in previous company stays over many years. The way this was handled felt humiliating and unnecessary. Eggs also ran out and were not refilled. Because of the heating issue and the breakfast experience, I have asked my company not to book me here again.
Location was ideal for my business needs, the hotel had a great atmosphere with staff member very attentive. The room was really nice and very clean and a great even temperature, I could ask for a better service from the premier inn team, in particular the gentleman that helped me accessing the Wifi.
I am a frequent Premier Inn user and Trentham always makes you feel very welcome and important. The rooms and service are great. I dined in the restaurant and had an enjoyable meal in a very pleasant environment. Kirsty and Leanne work really hard and are the perfect hosts. They make everyone feel very welcome. I was encouraged to try the Desserts and particularly the Cadbury Nibbles. As someone with a sweet tooth I must admit Kirstie's Nibbles are amazing. The perfect climax to an enjoyable evening.