Its a self help place with no staff on residence. Remotely operated. Not flash and a bit aged but adequate.
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酒店回复: Thank you for your feedback. We’re glad the property met your needs. We appreciate your comments regarding the age and style of the accommodation, and your feedback helps us continue to improve the guest experience.The team at Charlesworth Resorts.
1.0分
其他
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We spent a week at the apartments. We had to contact the Coffs office at 1430hrs to get info on how to get into the apartment. The place was dirty uncomfortable laundry facility were shocking had to kick dirty linen out of the way to get in the door amenities didnt work properly took me 3 hrs to wash and almost dry one load of washing. Air conditioner was so old 1/2 time it didn't work which is not good in a place like Glen Innes.Dirty glasses in the cupboards had to wash up before I could use anything. Had to contact Coffs to get wi-fi info. Not once in that week did any staff member call into to ask if we were ok needed anything I had to wash my own towels. Futon bed as a lounge it was the most uncomfortable week I have ever spent. Considering the raters charged I expected better
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酒店回复: Hi,Thank you for taking the time to provide detailed feedback. We’re very sorry to hear that your stay did not meet expectations. Your experience with cleanliness, amenities, and comfort falls far below the standard we aim to provide, and we take your comments very seriously.We’ll be reviewing the issues you’ve raised with our team to ensure improvements are made. We appreciate your honesty and hope to have the opportunity to restore your trust in the future.The team at Charlesworth Resorts
4.0分
情侣出游
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2 steps to upstairs loose
Shower door doesn’t fully close
Apart from that some detail cleaning need but in the whole good
Easy to deal with would likely book again if needed
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酒店回复: Hi Philip,Thanks for your feedback. We appreciate you pointing out those maintenance and cleaning details — we'll make sure they’re followed up. Glad everything was easy overall, and we’d be happy to welcome you back next time.
2.0分
其他
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Having to book the hotel late evening didn't give us a option to be able to complain that we ordered the spa room... as the picture said and I Pacificly got the room for the spa and as this room was slightly extra then other hotels as per the spa... So very disappointed but the unitis are respectful and so is the business...
4.0分
情侣出游
Easy and helpful check-in via key box and a great overnight stopover. Thanks
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酒店回复: Thanks Mel, glad check-in was easy and that we could be a good stopover for you. Hope to see you again!
4.0分
情侣出游
Stairs were a bit sketchy for older people. Lovely property in a lovely location
酒店回复: Thank you for your feedback!
1.0分
家庭亲子
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We were very disappointed with the standard of the accommodation. It is not what was advertised. For $300 a night, I wouldn't expect to find broken tiles in the kitchen, mould in the bathroom, cobwebs on chandeliers and it had a musty cigarette smoke smell. The curtains were hanging off the rods and were very dirty. On approaching the property the exterior is unkempt and rundown.
My daughter has high allergies and within 10min of being inside she started reacting to the high levels of dust and mould. We had to make alternate arrangements. Sorry to say but not a good experience after a long drive.
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酒店回复: Hello Michael, thank you for sharing your feedback. We are truly sorry to hear about your disappointing experience. The issues you mentioned do not reflect the standards we strive to maintain.We take your concerns very seriously and are addressing them with our maintenance and housekeeping teams. The broken tiles, mould, cobwebs, musty smell, and the state of the curtains are unacceptable, and we apologise for any distress they caused, especially given your daughter's allergies.Your comfort and satisfaction are our top priorities. We will ensure these problems are rectified immediately and will conduct a thorough inspection of the property.We hope to have the opportunity to restore your faith in our accommodation in the future.
5.0分
家庭亲子
It was easy close to ttown
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酒店回复: Thanks Chad! Glad you found everything easy and convenient — hope to see you again soon.
5.0分
其他
It was clean and had everything you would need.
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酒店回复: Thank you for your lovely review! We’re so glad you found your room clean and well equipped for your stay. It’s always great to hear when guests have everything they need, and we’d love to welcome you back anytime.The team at Charlesworth Resorts
Its a self help place with no staff on residence. Remotely operated. Not flash and a bit aged but adequate.
We spent a week at the apartments. We had to contact the Coffs office at 1430hrs to get info on how to get into the apartment. The place was dirty uncomfortable laundry facility were shocking had to kick dirty linen out of the way to get in the door amenities didnt work properly took me 3 hrs to wash and almost dry one load of washing. Air conditioner was so old 1/2 time it didn't work which is not good in a place like Glen Innes.Dirty glasses in the cupboards had to wash up before I could use anything. Had to contact Coffs to get wi-fi info. Not once in that week did any staff member call into to ask if we were ok needed anything I had to wash my own towels. Futon bed as a lounge it was the most uncomfortable week I have ever spent. Considering the raters charged I expected better
2 steps to upstairs loose
Shower door doesn’t fully close
Apart from that some detail cleaning need but in the whole good
Easy to deal with would likely book again if needed
Having to book the hotel late evening didn't give us a option to be able to complain that we ordered the spa room... as the picture said and I Pacificly got the room for the spa and as this room was slightly extra then other hotels as per the spa... So very disappointed but the unitis are respectful and so is the business...
Easy and helpful check-in via key box and a great overnight stopover. Thanks
Stairs were a bit sketchy for older people. Lovely property in a lovely location
We were very disappointed with the standard of the accommodation. It is not what was advertised. For $300 a night, I wouldn't expect to find broken tiles in the kitchen, mould in the bathroom, cobwebs on chandeliers and it had a musty cigarette smoke smell. The curtains were hanging off the rods and were very dirty. On approaching the property the exterior is unkempt and rundown.
My daughter has high allergies and within 10min of being inside she started reacting to the high levels of dust and mould. We had to make alternate arrangements. Sorry to say but not a good experience after a long drive.
It was easy close to ttown
It was clean and had everything you would need.