酒店回复: I am so sorry that we were unable to provide you with the perfect stay. We are located conveniently, right by Route 2. However, that can provide some concerns for our light sleepers. In regards to our breakfast offerings; we do offer a large selection of choices for everyone including oatmeal, yogurt, complete with several healthy toppings to choose from, fresh fruit, toasting station, a gluten free option and hot menu items. I am sorry that we did not offer what you were looking for. I do hope that you will give us another opportunity to have you as our guest again in the future.
酒店回复: First and foremost, thank you so much for taking the time to review us. I take these scores and comments very seriously and utilize for possible areas of focus. I am sorry that we were unable to meet your needs during your recent stay with us. I did just verify, the Pet Fee of 100 is listed under the policies tab under pets. That takes care of additional cleaning that is provided to all rooms with pets. That protects your pet as well as our guests with possible allergies. Regarding the double charges; I am unable to comment without knowing your name to pull up your receipt. That certainly concerns me so I would like to delve deeper. Please contact the hotel directly so we can review your charges.
5.0分
其他
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We always stay here during our drive from St. Louis to the Syracuse area. We are so happy that we found you! Everyone is always so very welcoming and hospitable. The rooms are so clean, cozy, spacious and reasonable. We always rest very well, prior to getting up early the next day and resuming the rest of our drive. We adore Noosa Bistro across the street! We often get up before the breakfast area opens; however, the workers there are always so very kind and gracious. They offer us coffee, of course, and then ask if we wish to take anything with us to eat as we prepare to hit the road. Thank you for always going the extra mile. We highly recommend and will certainly be back!
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酒店回复: Thank you so much for this incredible response and perfect score of 10/10! We have such an amazing team of hard working associates that have such a passion for delivering service. Your review and comments tell us that we are doing something right. Thanks for sharing, and as a team, we will celebrate this survey.
3.0分
商务出差
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The room was significantly degraded from past visits. The toilet ran every five minutes and when brought to the attention of the staff, it wasn't corrected. The cabinets were well worn and in need of repair. During the every other day room cleanings, the dishes weren't cleaned, the wastbasket wasn't emptied and the coffee wasn't refilled.
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酒店回复: First and foremost, thank you for taking the time to complete this survey. I do take these seriously and utilize as either reason to celebrate or areas of possible needed focus. I am so sorry that we were unable to provide you with a comfortable stay. I do see that you have been with us multiple times this year. I appreciate your continued support. These comments certainly do not reflect the service that we are known for. I see in our front desk logbook that a note was placed regarding your toilet on the 10th. I am sorry this was not handled. That should have been fixed on the 11th as soon as our Chief Engineer arrived. Regarding the housekeeping service, you should have received service Tuesday. This survey and your comments will be discussed with my team in order to ensure it does not continue. Thank you for this feedback.
5.0分
其他
Waffle machine was broken. No fresh eggs, only a quiche which was burnt. Breakfast needed to improve.
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酒店回复: Thank you for taking the time to leave us this review but most importantly, the valuable feedback!
3.0分
其他
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The room was dated and dingy for the price. The non-refundable pet fee for our cat was $115 for just a one-night stay, which felt excessive. On top of that, the front desk staff wasn't very friendly. Overall, not worth the cost.
5.0分
朋友出游
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I travelled from Maryland to this Residence Inn location for a Morgan Wallen concert in Cleveland at the Huntington Bank Field. The field was only 30 mins from this location and super easy to get too. There is a good pick of fast food options right by this Hotel. The staff were impeccable! Extremely friendly! The hotel itself was super clean and the Breakfast was delicious.
They are pet friendly, have a hot tub and pool as well!! Can’t beat how convenient all that is!
If I could give more than 5 Stars I would!! HIGHLY RECOMMEND staying here !!
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酒店回复: Thank you for responding to the survey. I am so glad you enjoyed your stay with us. We hope to see you back again sometime.
5.0分
其他
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Our room was huge with a kitchen living room and big bathroom
The bed was so comfortable
For breakfast they served gluten free bagels and other gluten free items with their buffet which was a great surprise
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酒店回复: Thank you for taking the time to fill out this survey.I am glad you enjoyed your stay with us. Looking forward to seeing you again.
5.0分
其他
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We love staying at this hotel, as a stopping place from St Louis to upstate NY. Everyone is hospitable and accommodating. The rooms are comfy and spacious - clean and very quiet. We love walking to Noosa Bistro across the street. All staff are friendly and helpful. Thank you!
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酒店回复: Thank you so much for the perfect score of 10/10 and the wonderful comments. We are thrilled to be your midway stop during your travels. Noosa Bistro is a personal favorite of mine as well.
设施：很满意
卫生：很满意
环境：很满意
服务：满意
房间宽敞、干净。
空调噪音很大，靠公路边的房间隔音很差，
早餐不健康，选择非常有限。
我不知道我的 6 磅宠物需要支付 100 美元的昂贵宠物清洁费。更重要的是，我在互联网、县床位税、城市床位税等多项服务上被收取了双重费用。费用非常高！
We always stay here during our drive from St. Louis to the Syracuse area. We are so happy that we found you! Everyone is always so very welcoming and hospitable. The rooms are so clean, cozy, spacious and reasonable. We always rest very well, prior to getting up early the next day and resuming the rest of our drive. We adore Noosa Bistro across the street! We often get up before the breakfast area opens; however, the workers there are always so very kind and gracious. They offer us coffee, of course, and then ask if we wish to take anything with us to eat as we prepare to hit the road. Thank you for always going the extra mile. We highly recommend and will certainly be back!
The room was significantly degraded from past visits. The toilet ran every five minutes and when brought to the attention of the staff, it wasn't corrected. The cabinets were well worn and in need of repair. During the every other day room cleanings, the dishes weren't cleaned, the wastbasket wasn't emptied and the coffee wasn't refilled.
Waffle machine was broken. No fresh eggs, only a quiche which was burnt. Breakfast needed to improve.
The room was dated and dingy for the price. The non-refundable pet fee for our cat was $115 for just a one-night stay, which felt excessive. On top of that, the front desk staff wasn't very friendly. Overall, not worth the cost.
I travelled from Maryland to this Residence Inn location for a Morgan Wallen concert in Cleveland at the Huntington Bank Field. The field was only 30 mins from this location and super easy to get too. There is a good pick of fast food options right by this Hotel. The staff were impeccable! Extremely friendly! The hotel itself was super clean and the Breakfast was delicious.
They are pet friendly, have a hot tub and pool as well!! Can’t beat how convenient all that is!
If I could give more than 5 Stars I would!! HIGHLY RECOMMEND staying here !!
Our room was huge with a kitchen living room and big bathroom
The bed was so comfortable
For breakfast they served gluten free bagels and other gluten free items with their buffet which was a great surprise
We love staying at this hotel, as a stopping place from St Louis to upstate NY. Everyone is hospitable and accommodating. The rooms are comfy and spacious - clean and very quiet. We love walking to Noosa Bistro across the street. All staff are friendly and helpful. Thank you!