酒店回复: Michael, I am sad to see that you didn't enjoy your recent stay with us. We have been working on replacing the pillows in the rooms as we notice pillows that are not holding up as well and thank you for your feedback. Thank you for your acknowledgment of our friendly front desk staff. We wish you the best in your future travels.
1.0分
商务出差
原文
翻译提供方：Google
第一次也是最后一次
房间需要彻底清洁，地毯很脏
床单感觉不干净，在床上发现一根头发，这说明床单是上一位住客留下的。
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酒店回复: We apologize that you did not enjoy your recent stay. Please feel free to reach out to us at the hotel directly and let us know what room you stayed in so we can make sure to follow up with your suggestion regarding deep cleaning the carpets and so we can continue to work with the room attendant that cleaned the room to improve their attention to detail.
酒店回复: Our apologies that you had an unpleasant experience during your recent stay. I am happy to see that we were able to change your rooms, but unhappy to see that the second room was not to your standards. I will review your feedback with our staff and work to make sure we are doing better in the future. When booking through a third-party we typically don't print receipts since you get those through the website you book through. I have verified your reservation folio to ensure that your incidental hold was properly released after checking out and no actual charge should be seen in your account. If you need further assistance, please call the hotel front desk directly and we can send you a receipt verifying the incidental portion of your folio. Thank you for your feedback.
2.0分
情侣出游
原文
翻译提供方：Google
工作人员大多漠不关心，床不舒服，没有洗发水或乳液，在报告物品丢失后，只有两个缺陷中的一个得到修复
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酒店回复: I apologize that you felt the staff was indifferent to your needs during your stay. I will work on reminding the housekeeping staff to be more aware of the levels of amenities in the rooms when they service them. Thank you for reporting the issue.
5.0分
商务出差
Great location, nice hotel, good choice of restaurants, overall a real nice experience.
酒店回复: Thank you for your review. We hope to see you at our hotel again!
3.0分
家庭亲子
Everything was very clean and updated. Only problem was, there was a ruckus on our floor every night.
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酒店回复: Our apologies for the ruckus you described. I didn't get any specific reports from our front desk regarding disturbances or complaints during your stay. Please feel free to reach out to us directly to let me know more specifics so we can work on how we address these things in the future.
4.0分
情侣出游
It was quiet, but it is looking a little worn. This was most noticable in the bathroom.
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酒店回复: Thank you for your response. Please feel free to contact me directly at the hotel with any specific feedback so we can address any items that may need updated or replaced.
5.0分
其他
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Great gym!
This hotel seemed fairly new. The two women at the front desk were super nice when we checked in. Room was comfortable, breakfast what you would expect from Hampton Inn. I was happy they offered some non -dairy milk! Mostly we loved the workout room. We don't expect a lot from a hotel gym, but this one was better than normal. Overall great stay!
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酒店回复: Thank you for your positive review and kind words. We appreciate you're mentioning the updates we provided during the recent renovation a couple of years ago including the decision to provide an elevated fitness center to help our guests stay on track with their fitness goals. We hope to see you again soon.
5.0分
其他
Convenient location close to I-70 entrance. Property is in good condition. Staff are friendly and helpful.
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酒店回复: Thank you for the great review. We are happy to hear that you enjoyed your stay with us. Please come and visit us again.
5.0分
情侣出游
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Just a half-way pit stop, so, basically bed, b-fast and hit the road. Usual quality of Hampton -- Great location / easy access right off I-70, quick check-in / out, clean, comfortable room, good breakfast.
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酒店回复: Thank you for taking the time to speak about our convenient location and the fact that we were able to provide you with clean comfortable rooms and a satisfactory free breakfast before you hit the road.
不太好
马路上的噪音非常大。枕头感觉像气球一样。一开始是充气的，后来变成了纸。不过前台人员人很好，而且有智能电视。无线网络很差，而且好无线网络还要额外收费，简直疯了。
第一次也是最后一次
房间需要彻底清洁，地毯很脏
床单感觉不干净，在床上发现一根头发，这说明床单是上一位住客留下的。
不好。之前住的房间床上有虫子。换了房间和地板。浴室淋浴水压很差，也没有沐浴露。早餐很一般。酒店前台有信用卡号可以支付杂费，但退房时却不给我打印的收据。以后不会再住这里了。
工作人员大多漠不关心，床不舒服，没有洗发水或乳液，在报告物品丢失后，只有两个缺陷中的一个得到修复
Great location, nice hotel, good choice of restaurants, overall a real nice experience.
Everything was very clean and updated. Only problem was, there was a ruckus on our floor every night.
It was quiet, but it is looking a little worn. This was most noticable in the bathroom.
Great gym!
This hotel seemed fairly new. The two women at the front desk were super nice when we checked in. Room was comfortable, breakfast what you would expect from Hampton Inn. I was happy they offered some non -dairy milk! Mostly we loved the workout room. We don't expect a lot from a hotel gym, but this one was better than normal. Overall great stay!
Convenient location close to I-70 entrance. Property is in good condition. Staff are friendly and helpful.
Just a half-way pit stop, so, basically bed, b-fast and hit the road. Usual quality of Hampton -- Great location / easy access right off I-70, quick check-in / out, clean, comfortable room, good breakfast.