Breakfast was cold. Staff is not terribly accomodating. We were treated as an i teruption at check in. Would not stay again with other options nearby.
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酒店回复: Hello, Valued Guest,Thank you for your recent stay. We apologize for any inconvenience you experienced during your stay.This is not the level of service we provide. These issues will be addressed and improved.We will improve breakfast quality for a more enjoyable experience.We look forward to hosting you again with a better experience.Regards,AwaGuest Relations Associate
5.0分
情侣出游
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Even though they are doing construction, it was a clean and quiet overnight stay while traveling on the turnpike. (The Cuyahoga Valley National Park is also a nice place to walk and move around after a day of traveling.) Lots of restaurants in the area—and the beautiful neighboring town of Hudson. (Highly recommend Hudson’s Restaurant!) Staff were friendly, welcoming, and had a good night of rest!
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酒店回复: Hello Jill,Thank you so much for your kind review! We're glad you had a quiet and restful stay despite the construction, and that you enjoyed exploring the local area. Hudson is a gem! We genuinely appreciate your shoutout to our friendly staff and look forward to welcoming you back again soon. Safe travels!Regards,Sara DrammehGuest Relations Associate
4.0分
家庭亲子
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We stayed for a week and never really had a full cleaning of the room including changing of towels. We occupied the room most days until after noon so maybe that’s why. I would like to point out that some cash (quite a bit) fell out of a pocket and the maid placed it on the desk. We appreciate her honesty as we would have been wondering where we lost it. There is a renovation going on in the lobby but we were never disturbed by the noise. I’d give the breakfast 3/5 stars.
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酒店回复: Hello, Valued Guest,Thank you for your thoughtful feedback. We apologize for the limited room cleaning during your stay, and we appreciate your understanding. We are delighted to hear about the housekeeper’s honesty. Thank you for recognizing that. We are also happy the renovation didn’t disturb you, and appreciate your input on breakfast. We hope to welcome you back soon!Regards,Sara DrammehGuest Relations Associate
1.0分
其他
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The hotel is under renovation. It’s not advertisedI anywhere . The shower is dirty with lots of hair!!! It’s completely unacceptable. When we asked to change the room, we were offered the room smelled like cigarette smoke. We paid for non smoking room. It’s the worst experience ever.
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酒店回复: Hello Sergey,We are very sorry to hear about your experience. The cleanliness issues and lack of clear communication about the renovation are unacceptable, and we apologize for the inconvenience. Your feedback is being taken seriously and shared with our team for immediate review and improvement. Thank you for bringing this to our attention.Regards,Sara DrammehGuest Relations Associate
3.0分
其他
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Just OK.... Won't be back
This hotel had construction going on in the lobby. The clerk said the rooms had recently been re-modeled..... We wern't happy and almost checked out. The desk chair had stains on it. The tile floors had multiple spots on them. The desk top was not cleaned properly. The shower install had glue marks around the edges near the floor and should have been caulked. Only had 4 handicapped parking spaces. Over $700 for 4 nights in a Holiday Inn Express like this is way too much in my opinion.
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酒店回复: Hello, Valued Guest,Thank you for your honest feedback. We are sorry your stay didn’t meet your expectations, and we appreciate you bringing these issues to our attention. We will work on addressing them to improve for future guests.Regards,Sara DrammehGuest Relations Associate
5.0分
其他
Great hotel. Only bad thing was the pillows but... I highly recommend this hotel.
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酒店回复: Hello Dave,Thank you for the excellent recommendation! We’re glad you enjoyed your stay overall and appreciate your honest feedback about the pillows. We’ll consider that to improve guest comfort. Hope to welcome you back soon!Regards,Sara DrammehGuest Relations Associate
5.0分
商务出差
There were plenty of restaurants nearby. The staff was friendly and the amenities were nice
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酒店回复: Hello, Valued Guest,Thank you for your kind review! We're glad you enjoyed the nearby restaurants, friendly staff, and amenities. We hope to welcome you back soon!Regards,Sara DrammehGuest Relations Associate
2.0分
其他
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Construction going on in the lobby, they booked us in a room on the first floor. Did not mention the construction would be going through the night, very noisy. The pull out sofa bed was dirty, cushions stained and damp. Food crumbs found on couch.
5.0分
家庭亲子
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Staff was friendly. Room was clean and nice. The hotel is clearly undergoing renovations and you can see unfinished areas but it is very clean and the room was nice.
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酒店回复: Hello Patrick,Thank you so much for your thoughtful 10-star review! We’re delighted to hear that you found our staff friendly and your room clean and nice. We appreciate your understanding regarding the ongoing renovations; we’re excited about the improvements and your feedback helps us know we’re on the right track. We strive to provide a welcoming and comfortable environment for all our guests, and it’s wonderful to know you enjoyed your stay with us.Warm Regards, Guest Relations Manager Holiday Inn Express & Suites Cleveland-Streetsboro, an IHG Hotel
5.0分
其他
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reunion 2025
We stayed one night for family reunion. enjoyed pool kids went swimming and was clean with towels available.. our room was clean except for old dorito chips left by the wall next to bed. other than that was clean and comfortable
Choose somewhere else
Breakfast was cold. Staff is not terribly accomodating. We were treated as an i teruption at check in. Would not stay again with other options nearby.
Even though they are doing construction, it was a clean and quiet overnight stay while traveling on the turnpike. (The Cuyahoga Valley National Park is also a nice place to walk and move around after a day of traveling.) Lots of restaurants in the area—and the beautiful neighboring town of Hudson. (Highly recommend Hudson’s Restaurant!) Staff were friendly, welcoming, and had a good night of rest!
We stayed for a week and never really had a full cleaning of the room including changing of towels. We occupied the room most days until after noon so maybe that’s why. I would like to point out that some cash (quite a bit) fell out of a pocket and the maid placed it on the desk. We appreciate her honesty as we would have been wondering where we lost it. There is a renovation going on in the lobby but we were never disturbed by the noise. I’d give the breakfast 3/5 stars.
The hotel is under renovation. It’s not advertisedI anywhere . The shower is dirty with lots of hair!!! It’s completely unacceptable. When we asked to change the room, we were offered the room smelled like cigarette smoke. We paid for non smoking room. It’s the worst experience ever.
Just OK.... Won't be back
This hotel had construction going on in the lobby. The clerk said the rooms had recently been re-modeled..... We wern't happy and almost checked out. The desk chair had stains on it. The tile floors had multiple spots on them. The desk top was not cleaned properly. The shower install had glue marks around the edges near the floor and should have been caulked. Only had 4 handicapped parking spaces. Over $700 for 4 nights in a Holiday Inn Express like this is way too much in my opinion.
Great hotel. Only bad thing was the pillows but... I highly recommend this hotel.
There were plenty of restaurants nearby. The staff was friendly and the amenities were nice
Construction going on in the lobby, they booked us in a room on the first floor. Did not mention the construction would be going through the night, very noisy. The pull out sofa bed was dirty, cushions stained and damp. Food crumbs found on couch.
Staff was friendly. Room was clean and nice. The hotel is clearly undergoing renovations and you can see unfinished areas but it is very clean and the room was nice.
reunion 2025
We stayed one night for family reunion. enjoyed pool kids went swimming and was clean with towels available.. our room was clean except for old dorito chips left by the wall next to bed. other than that was clean and comfortable