酒店回复: Dear Yaya, We are thrilled you had an excellent stay at Extended Stay America. We also appreciate the fantastic review. It was our pleasure accommodating you, and we look forward to your next visit with us.Sincerely, Hotel Management
3.0分
其他
原文
翻译提供方：Google
好的
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酒店回复: Dear Meshell, We hope your overall stay was pleasant, but we want it to be perfect. We always aspire to exceed our guests' expectations; therefore, we apologize if we did not do so during your time with us. Thank you for choosing our hotel, and we hope you will give us another opportunity to welcome you for the exceptional visit we enjoy providing.Sincerely,Hotel Management
5.0分
其他
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This property is beginning to age. Updates are going to be needed soon. The breakfast is a joke. The bed was clean and comfortable. I would consider a newer more modern property next time. All of the employees were very good. I've stayed here before and had no complaints.
酒店回复: THANKS FOR YOUR REVIEW!
4.0分
情侣出游
No ice in room or ice machine available! Toliet did not flush without adding water to bowl!
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酒店回复: Dear Sydney, Thank you for taking the time to share your feedback. We sincerely regret that your stay did not meet expectations and understand how disappointing it can be when certain amenities or room features do not function as anticipated. Your comments have been shared with our team so that immediate attention can be given to these matters. We appreciate your input, as it helps us enhance the guest experience, and we hope to have another opportunity to serve you better in the future.Sincerely,Hotel Management
3.0分
商务出差
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The hotel was just ok. My room had a kitchenette, but I had to sign for and pick up a tub of dishes, cutlery and cleaning supplies. The bed was nice, but the linens didn't fit and looked sloppy even when the bed was made. The furniture and hard surfaces (floors, counters, cabinets) were made of cheap materials. The "art" was sparse and dull. The "free" breakfast was awful: machine coffee (no lids or cup holders), packaged muffins and granola bars. Fortunately, restaurants are in walking distance. To be fair, the location isn't a tourist destination, and most of the other guests were hard-working construction workers, whose needs and tastes are mostly practical. This hotel is ideal for them.
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酒店回复: Dear Kathleen, Thank you for sharing your thoughts on your recent visit. We’re glad to know that certain aspects of your stay met your expectations, and we truly appreciate your detailed observations. Our property is designed to offer a practical and comfortable environment suited for guests seeking a longer stay. Your insights on room presentation and breakfast offerings are invaluable and will help us refine the guest experience. We hope you’ll consider giving us another opportunity to serve you in the future.Sincerely,Hotel Management
5.0分
其他
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The staff was very good. I brought my small pup and they made it very easy gave me a room that was convenient to the outdoors access. And the room was exceptionally comfortable.
2.0分
其他
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Roaches and dog hair.
We stayed only one night and checked in late and left early the next morning. Check in and check out was easy and quick. However when we got to our room was when it got bad. We found roaches in our room and there was dog hair on our pillowcases. I’m all for being pet friendly but you need to make sure that all bedding including pillowcases are changed after each stay.
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酒店回复: Dear Sarah,We sincerely apologize for the unacceptable condition of your room. Finding roaches and pet hair is not reflective of the standards we uphold, and we regret the discomfort this caused during your stay. We take your concern seriously and will address it with the teams promptly. On a positive note, it’s good to know your check-in and check-out were smooth. We truly value your feedback and hope you will consider giving us another opportunity to provide you with the clean and comfortable experience every guest deserves.Sincerely,Hotel Management
1.0分
商务出差
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Booked for a 2 queen suite, one arrival they only had 1 beds available even tho we paid ahead of time for the stay. Staff was unwilling to accommodate and left 4 people with 1 bed while traveling through the state.
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酒店回复: Dear Roland, Thank you for taking the time to share your experience. We understand how disappointing it must have been to arrive and find that your expectations for accommodations were not met, especially when traveling with others. A comfortable and well-prepared stay is something every guest deserves, and we regret that this was not reflected for you. Your comments will be shared with the appropriate team for review. We value your feedback and hope future visits provide the level of comfort you anticipated.Sincerely, Hotel Management
3.0分
其他
Room was overall clean, except it did have sugar ants in the room other than that it was fine
我们无法办理入住
驾驶
好的
This property is beginning to age. Updates are going to be needed soon. The breakfast is a joke. The bed was clean and comfortable. I would consider a newer more modern property next time. All of the employees were very good. I've stayed here before and had no complaints.
No ice in room or ice machine available! Toliet did not flush without adding water to bowl!
The hotel was just ok. My room had a kitchenette, but I had to sign for and pick up a tub of dishes, cutlery and cleaning supplies. The bed was nice, but the linens didn't fit and looked sloppy even when the bed was made. The furniture and hard surfaces (floors, counters, cabinets) were made of cheap materials. The "art" was sparse and dull. The "free" breakfast was awful: machine coffee (no lids or cup holders), packaged muffins and granola bars. Fortunately, restaurants are in walking distance. To be fair, the location isn't a tourist destination, and most of the other guests were hard-working construction workers, whose needs and tastes are mostly practical. This hotel is ideal for them.
The staff was very good. I brought my small pup and they made it very easy gave me a room that was convenient to the outdoors access. And the room was exceptionally comfortable.
Roaches and dog hair.
We stayed only one night and checked in late and left early the next morning. Check in and check out was easy and quick. However when we got to our room was when it got bad. We found roaches in our room and there was dog hair on our pillowcases. I’m all for being pet friendly but you need to make sure that all bedding including pillowcases are changed after each stay.
Booked for a 2 queen suite, one arrival they only had 1 beds available even tho we paid ahead of time for the stay. Staff was unwilling to accommodate and left 4 people with 1 bed while traveling through the state.
Room was overall clean, except it did have sugar ants in the room other than that it was fine