酒店回复: Thank you for taking the time to give us a review. We are glad that the staff took care of your family during your stay. We will take all feedback into consideration to improve your future experience. Have a wonderful day and we look forward to hosting you again!
3.0分
其他
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The hotel is fine. Fitness center is a joke and smells disgusting. AC unit smells musty when it kicks on. Way overpriced for a game weekend but I realize demand makes them get it. As long as your expectations are not high, you'll be pleased.
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酒店回复: Dear valued guest, we are saddened to hear that your stay did not meet your standard. We hope to be able to serve you again and surpass expectations. Thank you for giving the Hilton Garden Inn Norman a chance!
2.0分
商务出差
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I was in Norman, OK for a conference, so I was mostly looking for some place to sleep and get the occasional meal.
Rooms: rooms were fine enough in terms of space, furniture, and decor. The bed was miserable--rock hard and very thin, and being 250 lbs meant that the mattress did nothing to support the pressure points. The bathroom does not have a fan, so I suspect beneath the paint of the bathroom walls there's tons of mold. That moldy smell was palpable in the room.
Facilities: above the ice machine on the second floor, there's TONS of mold on the ceiling, which was disgusting. The cardio gym smelt like a cat's litter box. Overall, the hotel had a faint stench of sewage and cleaner.
Restaurant/breakfast: breakfast was okay. Restaurant had decent food, but it's a bummer that they can't run it up to your room for you. I was really disappointed that the bar wasn't open on Sunday evening.
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酒店回复: Dear valued guest, we are saddened to hear that your stay did not meet your standard. We hope to be able to serve you again and surpass expectations. Thank you for giving the Hilton Garden Inn Norman a chance!
3.0分
其他
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Very clean hotel and room, with easy parking and a convenient location near OU to visit my daughter. Kathy at the front desk was very nice and helpful with dining suggestions. The only downside was the pool—it was dirty and unusable, which was disappointing in the hot weather. Otherwise, a pleasant stay.
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酒店回复: Thank you for staying with us. We look forward to seeing you again!
3.0分
其他
Staff was great. Rooms average, but TV didn’t work, nor phones
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酒店回复: Dear valued guest, we are saddened to hear that your stay did not meet your standard. We hope to be able to serve you again and surpass expectations. Thank you for giving the Hilton Garden Inn Norman a chance!
4.0分
其他
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It was fine. Nothing special. We booked two queen beds but got two full beds. Not that bad but not what we wanted. Other than that breakfast was $15 a person. But it was clean and what I expected. Would stay here again.
1.0分
其他
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Air conditioner was broke in first room and the bath tub was rusted. Second room had a hole in the ceiling with water leak stains and the mirror on the closet was broke.
5.0分
家庭亲子
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The staff were amazing, welcoming, friendly and warm. The linens were soft and luxurious and the products in the bathroom were very nice quality and smelled amazing. The room and hotel had very nice amenities.
3.0分
其他
No one came to clean our room while we were there.
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酒店回复: We’re truly sorry to hear that your room was not serviced during your stay. Your comfort is very important to us, and we apologize for the inconvenience this caused.Please know that we are reviewing your comments with our housekeeping team to ensure this doesn’t happen again. We would appreciate the opportunity to make this right, and we hope you’ll consider giving us another chance to provide you with the exceptional stay you deserve.Thank you again for bringing this to our attention. The Hilton Garden Inn Norman staff values your feedback and your business.
4.0分
家庭亲子
Comfortable stay. Kathy at the front desk was wonderful!
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酒店回复: Thank you for the kind words. We are happy to hear that you had a pleasant experience at the Hilton Garden Inn Norman. We look forward to hosting you again!
The staff were very nice and accommodating.
Hotel is older and needing some work.
Lobby was updated and clean.
The hotel is fine. Fitness center is a joke and smells disgusting. AC unit smells musty when it kicks on. Way overpriced for a game weekend but I realize demand makes them get it. As long as your expectations are not high, you'll be pleased.
I was in Norman, OK for a conference, so I was mostly looking for some place to sleep and get the occasional meal.
Rooms: rooms were fine enough in terms of space, furniture, and decor. The bed was miserable--rock hard and very thin, and being 250 lbs meant that the mattress did nothing to support the pressure points. The bathroom does not have a fan, so I suspect beneath the paint of the bathroom walls there's tons of mold. That moldy smell was palpable in the room.
Facilities: above the ice machine on the second floor, there's TONS of mold on the ceiling, which was disgusting. The cardio gym smelt like a cat's litter box. Overall, the hotel had a faint stench of sewage and cleaner.
Restaurant/breakfast: breakfast was okay. Restaurant had decent food, but it's a bummer that they can't run it up to your room for you. I was really disappointed that the bar wasn't open on Sunday evening.
Very clean hotel and room, with easy parking and a convenient location near OU to visit my daughter. Kathy at the front desk was very nice and helpful with dining suggestions. The only downside was the pool—it was dirty and unusable, which was disappointing in the hot weather. Otherwise, a pleasant stay.
Staff was great. Rooms average, but TV didn’t work, nor phones
It was fine. Nothing special. We booked two queen beds but got two full beds. Not that bad but not what we wanted. Other than that breakfast was $15 a person. But it was clean and what I expected. Would stay here again.
Air conditioner was broke in first room and the bath tub was rusted. Second room had a hole in the ceiling with water leak stains and the mirror on the closet was broke.
The staff were amazing, welcoming, friendly and warm. The linens were soft and luxurious and the products in the bathroom were very nice quality and smelled amazing. The room and hotel had very nice amenities.
No one came to clean our room while we were there.
Comfortable stay. Kathy at the front desk was wonderful!