酒店回复: Thank you for leaving us a positive review. We will be excited to share that with Jeana and the rest of the team. We hope that next time you are in town you come stay with us.
酒店回复: Hollie, thank you for the rating and review of your stay with us! We appreciate the feedback about the room you stayed in, we have fixed the issues, thank you for bringing that to our attention. Thank you for the nice comments about the staff. We thank you for choosing to stay with us!
酒店回复: Donny, thank you for the rating and review of your stay with us! We are very sorry to hear about your experience and we will contact you directly. The lobby renovation is almost complete and we apologize for that inconvenience. We look forward to speaking with you!
1.0分
其他
原文
翻译提供方：Google
糟糕的客户服务
我的钱包丢了，他们拿走了我的钱，却不让我留下来，毫无理解，拒绝与我合作。
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酒店回复: We apologize for the inconvenience. Our hotel has a strict ID police to protect guests when checking-in. We are unable to verify who you are without a valid ID. Please feel free to reach out to us directly or work with ******* on this issue.
1.0分
商务出差
原文
翻译提供方：Google
太糟糕了。固定装置没有完全安装好，墙壁破损，没有 USB 适配器充电，等等。我应该拍照的，但情况很糟糕。
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酒店回复: Kevin, thank you for the rating and review of your stay with us. We apologize that you experience at our hotel was not great. We will look in to the room you stayed in, to address those issues and we appreciate that feedback.
2.0分
商务出差
原文
翻译提供方：Google
不太舒服。噪音大，管道爆裂，设施匮乏
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酒店回复: Thank you for taking the time to let us know about your experience while staying with us. Your experience is below our standard. We had a burst pipe due to the extreme temperatures. Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the team to ensure the necessary guidelines are in place and reviewed to prevent these issues from occurring in the future.
1.0分
商务出差
原文
翻译提供方：Google
我楼上的马桶漏水到我的浴室里了！
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酒店回复: Thank you for taking the time to let us know about your experience while staying with us. Your experience is below our standard. Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations.
2.0分
其他
原文
翻译提供方：Google
破败不堪
浴缸破裂，油漆剥落，水压为零。
酒店回复: Thank you for sharing about your experience.
3.0分
其他
Family weekend
Shops not really close without driving one ways around in circles Not really a problem in my particular situation.
房间很棒。枕头很糟糕。工作人员非常优秀，也很友善。酒店和公共区域都非常干净。泳池很棒。我会再次入住这里，但只需自带枕头即可。
地理位置优越，设施一流，但真正让这家酒店与众不同的是工作人员。前台的Jeana非常热情周到，帮我安排了符合我需求的房间。
我洗澡的时候，沐浴露盒里没有沐浴露。
没有面巾纸；但盒子里有3张纸巾，浴缸出水口开始生锈。浴缸的环氧树脂涂层和填缝效果不尽如人意，我可以做得更好，而且已经做到了。
工作人员非常友好，给了我一张早餐券，她很友善，很快就把缺少的东西送来了。早餐做得非常好。
服务很棒。他们在标牌上写着“新装修”，但需要修缮。不值这个价，这是我的推荐重点。
不过，工作人员还是值得称赞的。合适的人总是在合适的岗位上！
我住了三晚，咖啡都没换，制冰机也坏了，一大早工作人员的笑声太大，把房间里的人都吵醒了。设施正在装修，事先没有通知，大堂也乱糟糟的。跟我对庭院的期待完全不一样。失望
糟糕的客户服务
我的钱包丢了，他们拿走了我的钱，却不让我留下来，毫无理解，拒绝与我合作。
太糟糕了。固定装置没有完全安装好，墙壁破损，没有 USB 适配器充电，等等。我应该拍照的，但情况很糟糕。
不太舒服。噪音大，管道爆裂，设施匮乏
我楼上的马桶漏水到我的浴室里了！
破败不堪
浴缸破裂，油漆剥落，水压为零。
Family weekend
Shops not really close without driving one ways around in circles Not really a problem in my particular situation.