Overall great place , clean room and very convenient. Only downside was cleanliness of the hot tub, floating hair everywhere and only one working jet .
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酒店回复: I want to apologize for the condition of our hot tub during your visit. We are aware of the jet issue and are working to correct it. I am happy to hear that you enjoyed the rest of your stay and we hope to see you again soon.
3.0分
其他
Need to put some hooks in the bathrooms. No place to hang clothes. Also, bathroom door would not stay open.
No written instructions re TV.
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酒店回复: Thank you, Jeanna, for your feedback, it's so important to us to hear and take in account to all the suggestions that our guests tell us. We hope to see you again in the future and wish you a happy holiday season.
5.0分
商务出差
Check-in was fast & easy. Very friendly desk folks. Room was in perfect order and the cooked to order breakfast was a nice surprise.
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酒店回复: Thank you, Jill, for your kind words, it truly means a lot to us. We as a team are beyond happy that you have the best experience with us here at the Hilton Garden Inn. We all look forward to seeing you again in the future and wish you a very happy holiday season.
3.0分
家庭亲子
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Check in is at 3:PM- however room was not available until 3:45 PM
When room was available, we had to call front desk to request bath towels- none were in room
However, they were delivered about 25 minutes after the call
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酒店回复: Thank you, Moorean, for your feedback! First and foremost, I want to apologize for the inconveniences that you had here with us. Our staff does go above and beyond to make sure that all our guests are getting the best experience possible. We do hope that we see you again in the future. Have a wonderful holiday season.
5.0分
家庭亲子
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When I checked in last nught, the front desk representative was very courteous and attentive. She greeted me with a smile and even offered to make me coffee when I inquired about where I could acquire coffee which made me feel welcome and special.
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酒店回复: Thank you, Dawn, for your feedback! We are so happy to hear that you enjoyed your stay with us. We hope to see you again in the future, along with wishing you a happy holiday season!
1.0分
商务出差
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My colleague found roaches in her room and even had photos. The staff was completely unhelpful. My toilet seat was also broken. Wouldn’t recommend unless you’re desperate.
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酒店回复: thank you, faith, for your feedback. first and foremost I want to apologize for how this situation was handled, as its not Hilton standard. If there is anything we can do for you please let us know.
相当不错的酒店，旁边商场与餐厅不少，很方便。但是，酒店位于主干道与高速路的交界口，出入主干道的时候，需要特别留意。
收了50美金押金但是退房不退，也没有任何理由，且态度恶劣
房间不是很大，早餐是点餐制。
工作人员非常友好
Overall great place , clean room and very convenient. Only downside was cleanliness of the hot tub, floating hair everywhere and only one working jet .
Need to put some hooks in the bathrooms. No place to hang clothes. Also, bathroom door would not stay open.
No written instructions re TV.
Check-in was fast & easy. Very friendly desk folks. Room was in perfect order and the cooked to order breakfast was a nice surprise.
Check in is at 3:PM- however room was not available until 3:45 PM
When room was available, we had to call front desk to request bath towels- none were in room
However, they were delivered about 25 minutes after the call
When I checked in last nught, the front desk representative was very courteous and attentive. She greeted me with a smile and even offered to make me coffee when I inquired about where I could acquire coffee which made me feel welcome and special.
My colleague found roaches in her room and even had photos. The staff was completely unhelpful. My toilet seat was also broken. Wouldn’t recommend unless you’re desperate.