It was a bit noisy in our room since we weee on the side with the interstate on-ramp, but the convenience of it was worth staying here again if we travel this way another time.
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酒店回复: thank you for your review. We know sometimes the noise from Highway is a bit much but we try our best to accommodate every persons needs. We are glad to hear you would still like to stay with us if traveling this way. Only thing that I could suggest is when booking ask for room away from Highway if possible
2.0分
其他
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I was very disappointed that the room we had booked and paid for - king bed with whirlpool - had been given to someone else! I would not have gone out of my way to this hotel if I had known we were not going to be able to enjoy this room.
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酒店回复: Thank you for taking the time to share your experience. Please accept our sincere apologies for the inconvenience and disappointment caused when the room you reserved—a king room with a whirlpool—was not available upon arrival. We understand how frustrating this must have been, especially since you chose our hotel specifically for that feature.This is not the standard of service we aim to provide, and we are actively reviewing our reservation procedures to ensure this does not happen again. Your feedback is extremely valuable, and we appreciate you bringing this matter to our attention.We hope you will consider giving us another opportunity in the future so we can provide you with the experience you expected and deserve.
1.0分
家庭亲子
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We reserved 2 connecting rooms and were told that our rooms would not be connecting due to having been booked by a 3rd party. This was a great disappointment. One of the rooms has a non working tv.
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酒店回复: Thank you for taking the time to share your experience. I’m very sorry to hear about the issues you encountered during your stay. Not receiving the connecting rooms you requested—especially when traveling with family or a group—can be extremely disappointing, and I sincerely apologize for the inconvenience this caused.Additionally, I apologize for the non-working TV in one of your rooms. This is not the level of comfort or service we strive to provide, and your comments have been shared with our maintenance team so the issue can be addressed immediately.While third-party bookings can sometimes limit our ability to guarantee certain room types, it is still our responsibility to communicate clearly and do everything we can to accommodate your needs. I’m sorry we fell short in this instance.If you’re open to it, I would appreciate the chance to discuss your experience further and make this right. Please feel free to reach out to me directly at [your contact information].Thank you again for your feedback, and we hope to have the opportunity to provide you with a much better stay in the future.Sincerely
5.0分
家庭亲子
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The property and staff are great. My only complaint is that half the hotel is on the side of the ramp to I78 which makes it harder to sleep.
Ask for an odd numbered room to be on the better side or bring ear plugs. If you are gluten free be advised they do not have any cereal or bread options, except bagged instant oatmeal. Overall, we felt very welcomed at the site.
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酒店回复: Thank you for taking the time to share your feedback and for choosing to stay with us. We’re delighted to hear that you felt welcomed by our team and enjoyed the property. We’re truly sorry for the noise disturbance caused by the proximity to I-78, as well as the limited gluten-free breakfast options. Your comments are extremely helpful, and we will look into ways to improve the room experience and expand our offerings for guests with dietary needs.We appreciate your understanding and hope to have the opportunity to provide you with an even better stay on your next visit. Safe travels, and thank you again for your kind words and valuable feedback.
5.0分
其他
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The breakfast was one of the bests I’ve had in quite a while! The staff was amazing, everything was well supplied and clean!
Thank you! Also, it was our 23rd Anniversary and they gave us a card, very kind of Dina!
The bedroom and bathroom were very nice and spacious! Highly recommend this place. 😊
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酒店回复: Thank you so much for your wonderful review! We’re thrilled to hear that you enjoyed the breakfast and found everything clean and well supplied. It’s great to know our team made such a positive impression, and we’re especially happy that Dina helped make your 23rd anniversary a little more special with a card.We’re also glad you loved your spacious room and bathroom. Your recommendation means a lot to us, and we hope to welcome you back for another great stay!Warm regards,
3.0分
其他
The room was in good condition and the staff courteous. My issue was the pool deck. I found that was quite dirty.
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酒店回复: glad you enjoyed your stay and accommodations. We are having the pool issues taken care of ASAP
干净舒适。
性价比很高，入住很舒适，短暂的3天入住非常好，酒店的早餐种类繁多特别干净卫生舒适健康安全，是下次出差的首选
这家酒店真是糟糕的体验。早上，我根本睡不着，因为工作人员操作机器发出的噪音太大，而且打电话声音也很大。晚上入住时，我发现没有停车位，我的车根本停不下来。而且，我到达时电梯坏了，我不得不把行李搬上楼。
因为这些，我不得不取消一晚的住宿，在另一家酒店重新付款。更糟糕的是，我现在还要等上十多天才拿到退款。出于这些原因，我的住宿体验非常糟糕，我也不会推荐这家酒店。
如果只有临街的房间，千万别去！我们一夜没睡。路噪震耳欲聋，而且一直有隆隆声（是屋顶上的空调吗？）。我们以后不会再去了。
It was a bit noisy in our room since we weee on the side with the interstate on-ramp, but the convenience of it was worth staying here again if we travel this way another time.
I was very disappointed that the room we had booked and paid for - king bed with whirlpool - had been given to someone else! I would not have gone out of my way to this hotel if I had known we were not going to be able to enjoy this room.
We reserved 2 connecting rooms and were told that our rooms would not be connecting due to having been booked by a 3rd party. This was a great disappointment. One of the rooms has a non working tv.
The property and staff are great. My only complaint is that half the hotel is on the side of the ramp to I78 which makes it harder to sleep.
Ask for an odd numbered room to be on the better side or bring ear plugs. If you are gluten free be advised they do not have any cereal or bread options, except bagged instant oatmeal. Overall, we felt very welcomed at the site.
The breakfast was one of the bests I’ve had in quite a while! The staff was amazing, everything was well supplied and clean!
Thank you! Also, it was our 23rd Anniversary and they gave us a card, very kind of Dina!
The bedroom and bathroom were very nice and spacious! Highly recommend this place. 😊
The room was in good condition and the staff courteous. My issue was the pool deck. I found that was quite dirty.