My family of 4 enjoyed our 2 nights here! The breakfast options were great and the staff really work hard to keep up the best they can! I would stay here again
5.0分
其他
The room was excellent as always - clean and comfortable. Thank you for a consistently great place to stay while I am in town on business.
2.0分
家庭亲子
Why say check in time in 3PM, and my room not available till after 5!!! DO BETTER. you ruined my engagement scheduled at 4PM
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酒店回复: Thank you for your feedback. We sincerely apologize that your room was not ready at the promised check-in time, especially given the importance of your engagement plans. We understand how disappointing this must have been and are truly sorry for the impact it had on your stay. Your comments have been shared with our front desk and housekeeping teams so we can work to prevent delays like this in the future. We appreciate you bringing this to our attention
5.0分
其他
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Great stay for a last minute vacation!
Hotel was wonderful! Quiet area up on a hill with a grocery store and great restaurant options close by. Beds were very comfortable and loved that there was a separate living room section.
5.0分
朋友出游
Friendly and helpful staff.
Comfortable bed and spa like bathroom.
Close to restaurants and grocery stores.
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酒店回复: Thank you so much for your amazing 10/10 review! We’re thrilled to hear you had such a great experience with us. Your feedback means a lot to our team, and we can’t wait to welcome you back again soon!
2.0分
其他
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Would Not Return
Ok location, near stores. You can tell this hotel is old. Bathroom seemed updated, but everything else was older. It was definitely short staffed for a weekend. They would not bring us linens that were missing from the pull out sofa. The sofa had crumbs and hair in it (very dirty), the sink did not drain properly and leaked at times. I had requested to be away from the elevator, but they put us right across from it smh, the AC was extremely cold and loud and when we turned it off to try to sleep it got very warm. Did not try the breakfast, but it was crazy busy. We decided to leave early, which we almost never do and the front desk only had one person, who was on the phone for awhile. It took forever to checkout, but once we did, I was glad to leave. Still can’t believe this is a Marriott property. It had more of a Motel 6 vibe.
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酒店回复: Thank you for sharing your detailed feedback. We sincerely apologize for the many challenges you encountered during your stay, from the cleanliness and maintenance concerns to the service delays and room assignment. We regret that we did not provide the level of comfort, cleanliness, and hospitality you expected and deserve. Please know your comments will be shared with our housekeeping, maintenance, and front desk teams to ensure these issues are addressed. We truly appreciate you bringing these matters to our attention and are sorry we did not meet your expectations during this visit
2.0分
其他
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Terrible and definitely not worth the cost.
Room wasn’t the cleanest when we checked in. Air conditioning was so loud and disruptive that it woke us up early in the morning. One of the television screen was completely broke and unusable. The shower drain was clogged. Sofa bed was so thin, it was Worse than a camping mattress. Bedding for the sofa mattress was so cheap and when we asked for another blanket it was Even cheaper. Pool was so full of chlorine that my kids only swam once because it was So uncomfortable. Unable to add video with noise from air conditioning.
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酒店回复: Thank you for sharing your feedback. We’re truly sorry to hear about the issues you experienced during your stay, from the room condition to the comfort of the sofa bed and pool concerns. This is not the level of quality we strive to provide, and we regret that we fell short of your expectations. Your comments will be shared with our housekeeping and maintenance teams so these concerns can be addressed promptly. We appreciate you bringing this to our attention and hope you might consider giving us another opportunity to provide you with the experience you deserve
4.0分
情侣出游
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The only issue we had was when we checked in they tried to charge us again for the room. I am assuming the girl who checked us in was inexperienced and made a mistake. The manager fixed the issue the next morning.
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酒店回复: Thank you for taking the time to share your feedback. We’re glad to hear our manager was able to quickly resolve the billing error, and we apologize for the inconvenience at check-in. We appreciate your understanding as our new team members continue their training, and we hope to welcome you back for an even smoother experience on your next stay.
5.0分
家庭亲子
Nice room and the kids love the pool. We loved everything the hotel had to offer and our room was pretty nice.
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酒店回复: Thank you so much for your amazing 10/10 review! We’re thrilled to hear you had such a great experience with us. Your feedback means a lot to our team, and we can’t wait to welcome you back again soon!
4.0分
家庭亲子
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This property is in a very convenient location. We were a family of 5 and found the room crammed for us. For a smaller family would be fine. There were not enough towels in the room for 5 people and it was a struggle to get more. It was also disappointing that there was no conditioner at all in the bottle when we arrived and we called the front desk for some and we were told we couldn't get any. House keeping never filled the bottle during our 4 day stay. We ended up buying some at the grocery store. The breakfast buffet line was very long unless you showed up around 630-7am. We ended up going elsewhere for breakfast.
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酒店回复: Thank you for sharing your feedback! We're glad to hear that the location worked well for you. We apologize for the issues with towels, conditioner, and the breakfast line. Your comments are important to us, and we'll work to improve in these areas for future guests. We hope to have the opportunity to welcome you and your family again!
My family of 4 enjoyed our 2 nights here! The breakfast options were great and the staff really work hard to keep up the best they can! I would stay here again
The room was excellent as always - clean and comfortable. Thank you for a consistently great place to stay while I am in town on business.
Why say check in time in 3PM, and my room not available till after 5!!! DO BETTER. you ruined my engagement scheduled at 4PM
Great stay for a last minute vacation!
Hotel was wonderful! Quiet area up on a hill with a grocery store and great restaurant options close by. Beds were very comfortable and loved that there was a separate living room section.
Friendly and helpful staff.
Comfortable bed and spa like bathroom.
Close to restaurants and grocery stores.
Would Not Return
Ok location, near stores. You can tell this hotel is old. Bathroom seemed updated, but everything else was older. It was definitely short staffed for a weekend. They would not bring us linens that were missing from the pull out sofa. The sofa had crumbs and hair in it (very dirty), the sink did not drain properly and leaked at times. I had requested to be away from the elevator, but they put us right across from it smh, the AC was extremely cold and loud and when we turned it off to try to sleep it got very warm. Did not try the breakfast, but it was crazy busy. We decided to leave early, which we almost never do and the front desk only had one person, who was on the phone for awhile. It took forever to checkout, but once we did, I was glad to leave. Still can’t believe this is a Marriott property. It had more of a Motel 6 vibe.
Terrible and definitely not worth the cost.
Room wasn’t the cleanest when we checked in. Air conditioning was so loud and disruptive that it woke us up early in the morning. One of the television screen was completely broke and unusable. The shower drain was clogged. Sofa bed was so thin, it was Worse than a camping mattress. Bedding for the sofa mattress was so cheap and when we asked for another blanket it was Even cheaper. Pool was so full of chlorine that my kids only swam once because it was So uncomfortable. Unable to add video with noise from air conditioning.
The only issue we had was when we checked in they tried to charge us again for the room. I am assuming the girl who checked us in was inexperienced and made a mistake. The manager fixed the issue the next morning.
Nice room and the kids love the pool. We loved everything the hotel had to offer and our room was pretty nice.
This property is in a very convenient location. We were a family of 5 and found the room crammed for us. For a smaller family would be fine. There were not enough towels in the room for 5 people and it was a struggle to get more. It was also disappointing that there was no conditioner at all in the bottle when we arrived and we called the front desk for some and we were told we couldn't get any. House keeping never filled the bottle during our 4 day stay. We ended up buying some at the grocery store. The breakfast buffet line was very long unless you showed up around 630-7am. We ended up going elsewhere for breakfast.