breakfast extremely slow service on day one. there was no record of out booking. welcome was poor. one person serving, totally inadequate. day two, there was no breakfast! all sold out! my group &I told them on day 1, the next day there will be seventy people for breakfast. be warned! they all have booked & paid. How can you tell me that you ran out of eggs, bacon etc. you even ran out of clean mugs for tea and coffee!! absolutely pathetic. room cold,curtains broken.

The hotel was placed in a convenient part of Basildon. With access to all parts of Essex that we needed to visit, so this was ideal. The premier inn itself was not in the best condition. I’ve stayed in a few over the UK and this is probably in the select few that are old and outdated and in need of TLC. Our welcome was initially warm, however, the receptionist was a bit sharp and snappy with us, as if it was an inconvenience for us to be there. Upon checking in and going to our hotel, we soon discovered we’d been placed in an adjoining room with a door connecting us to another room. This is normally fine. More about this later… The room was archaic and outdated. With broken heating. A storage heater was placed in the room in front of the radiator that was hanging off the wall with so much dust behind it. The bathroom was covered in mould spores and pockets of black mould. We left for the evening and returned around 11pm. When we arrived back we settled in for the night and heard another couple arrive in the adjoining room (they may as well have entered our room with the thinness of the door!). The couple began playing music through their television which was very tinny and shrill. They subsequently began having “relations” and oh my… she was not quiet… this went on until 2am… followed by 4:40am… and then at 7am. It was not the best sleep. In the morning, we complained to the day receptionist, whose initial reaction was “you should have said something earlier if you want a change in room”. Essentially saying it was our fault for not complaining sooner. Eventually after some back and forth, we were offered a new room. Our newer suite was a modernised and more comfortable area with USB sockets and a walk in shower. However, we couldn’t find the TV remote anywhere. But hey ho. Can’t be perfect. Anyway. Overall, the first part of our two night stay was horrendous with minimal sleep, but our second night was more up to standard. I’m not sure I’d pick East Mayne as my first choice of premier inn when I visit family in Essex in future.

Excellent service. Lady on the desk couldn’t have been more helpful. Service in Beefeater was a little slow but very friendly and food was very good. Crunchy chicken wings with mango salsa was great as was my burger. We went with the meal deal and only had to pay and additional £4 as staff with me had the ribs. Looking forward to breakfast tomorrow as probably the only meal we will get all day.

Extremely poor and not at all a very nice hotel. They need, better service in hotel, better room quality. They had the washing machines and driers running at 11pm! Couldn't get to sleep. The rooms were never cleaned and serviced! They require better heating in the room as it was very cold. They need better restaurant food, extremely poor with slow service.

I booked this on the day I stayed, £60, checked in at 15:00 Was considering extending to a second night but the price had shot up to £96. I stayed with a competitor the second night for £55.

I had an amazing experience at the east mayne location. Room was nice and clean. Staff were polite, friendly and had great customer service. Above and beyond from the team there. Many other premier inns could learn from them!