The room was an absolute mess, clumps of crumbs, bobbles, plastic tags, sequins and gems all over the floor. Make up and hair all over the windowsill. Muck and dirt all over the shower floor, dirt on the mirrors, toilet unclean, water in the kettle and the foulest smell of stale pipes in the room. The room hadn’t been cleaned at all. The only thing was the beds made. Spoke to the front desk and the loveliest girl helped us called Annabelle. She made up and cleaned a new room for us on her own, whilst dealing with a lot of other complaints from guests about unclean rooms. The poor girl was left on her own to sort all of this out and it’s not on. She was being pulled left right and centre and still trying to make everyone’s stay good. This girl needs a raise for the shift she had to deal with, the cleaners need retraining. Absolutely gross. The new room Annabelle made up was fab, we had no problems with that room, faultless. She’s an asset to your company and shouldn’t be dealing with all these issues. Surely the rooms should have been checked by a cleaning supervisor? I booked weeks in advance as well so there is no excuse for last minute booking. The only reason I would ever rebook is because of the service Annabelle gave. Other than that it was disgusting.

What a lovely hotel. The receptionist Dawn was superb in her customer service and was very helpful throughout and made the check easy and was customer focused throughout. I’d certainly recommend this hotel and if you’re lucky enough to have dawn greet you on reception then you’ll receive first class customer service.

Very friendly check in. Room was a good size, warm and clean. Tea and coffee making facilities. Some nice hair and shower gel in the bathroom. Just what we needed 😊

First of all I was aware that the hotel is having building work done so my review is based on the existing hotel. The lady on reception could not have been more helpful even though she was quite poorly. I was not happy with the first room I was offered as poorly furnished and the bathroom wasnt good.....3 other rooms later and I had to accept the best of the worse as all bad. Cobwebs on ceilings, stained bed linen and all of the bathrooms needed revamping. I did book well in advance so the cost of the room was quite low but normally this hotel costs a lot of money and if I had paid the full rate I would be making a claim for a refund!

I stayed with my partner and as always, had a lovely time. The rooms are good value for money and you can expect a great night's sleep, with a good breakfast waiting for you across the road. The only letdown is the service upon arrival as we had to wait a good bit to see someone in the lobby and they were hard to understand. Other than that, I would highly recommend.

I had a really warm welcome from reception, I felt at home. Had a couple small issues with the room however how the manager handled it deserves them not to loose any stars Would definitely come back again Couldn't fault anything

Friendly staff on reception and the room was clean enough but the bathroom was dirty with lots of black mould and orange stained grouting. I was tired when I arrived and only here overnight so I didn’t make a fuss. The area manager needs to get on the case.