酒店回复: Thank you for your feedback. We sincerely apologize for the condition of your room and the issues you encountered. Your comments have been shared with our maintenance and housekeeping teams to address these concerns promptly. We appreciate your input and are committed to improving.
酒店回复: Thankyou for staying and we appreciate your feedback we hope to see you again
2.0分
其他
Pet friendly with sufficient grassy areas. Bed was comfortable, but the room wasn't very clean. I wouldn't stay there again.
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酒店回复: Dear Valued Guest Thank you for taking the time to share your feedback regarding your recent stay. We’re glad to hear that you found the bed comfortable and appreciated our pet-friendly environment with ample grassy areas.We’re sorry to learn that your experience did not fully meet your expectations, particularly with regard to the cleanliness of the room. Please know that your comments have been shared with our housekeeping team as part of our ongoing commitment to improving guest satisfaction.While we understand your current sentiments, we truly hope you might consider giving us another opportunity in the future to provide you with a stay that better reflects the standards we aim to uphold.Warm regards,Management Team
3.0分
其他
Shower head was not operable as should and need disinfectant and shower curtains needed as well clean
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酒店回复: Dear Valued Guest,Thank you for your recent stay with us and for taking the time to share your feedback. We appreciate your comments, as they help us identify areas where we can improve.We regret to hear that aspects of the bathroom, including the showerhead and cleanliness, did not meet expectations during your visit. Please be assured that your concerns have been brought to the attention of our maintenance and housekeeping teams for prompt review and correction.Providing a comfortable and well-maintained environment is very important to us, and we hope to have the opportunity to welcome you back for an improved experience in the future.Kind regards,Management Team
5.0分
其他
The property is really ran down. But the price is good and the staff is so very nice and helpful.
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酒店回复: Dear GuestThank you for taking the time to share your feedback. We're glad to hear that you found our pricing fair and our staff welcoming and helpful — providing friendly, attentive service is something we take great pride in. Please know that we are actively working on improvements to enhance the overall guest experience, and feedback like yours is invaluable in helping us prioritize those efforts.We hope you'll consider staying with us again in the future to see the progress firsthand. If there’s anything else we can do to make your next visit more comfortable, please don’t hesitate to reach out.Warm regards,Guest RelationsRed Roof Inn & Suites Sulphur Springs
2.0分
其他
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Rude service dirty rooms it needs to have the health department shut them down random dude knocking at our door late hours of the night would not go there horrible
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酒店回复: Dear guest,We’re very sorry to hear about your experience. The issues you mentioned are deeply concerning and not reflective of the standards we aim to provide. Your feedback has been shared with management for immediate review and action.If front desk is informed of any issues faced by you during the stay front desk can immediately resolve the issuesThank you for bringing this to our attention.Sincerely,Guest RelationsRed Roof Inn & Suites Sulphur Springs
1.0分
家庭亲子
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Found bed bugs, a German roach and mold in the 1st room. They changed my room and it only had one bed, and a German roach. The second room was non smoking and smelled like an ash trey. All 3 rooms were filthy. Hair in the bed, not clean at all, and some sort of grease on the floor of all 3 rooms. And they wouldn’t give me a refund. Spend the extra 20$ and get a nicer place.
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酒店回复: Dear Valued Guest, I appreciate you sharing your feedback following your stay at the Red Roof Inn & Suites Sulphur Springs. I was saddened to read that your stay fell short of your expectations due to the state of the rooms and the insects you reported. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have shared your comments with the property to ensure that your concerns are addressed. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. I hope that you will give us the opportunity to provide you with a better experience in the future.Sincerely,YnnaRed Roof ManagementRediResponse Specialist
酒店边上就是加油站，车来车往略吵、酒店隔音不行楼上走路马桶冲水都有声音，整体看过来虽然没有汽车旅馆的logo，但实际其实就是汽车旅馆，不过服务还是很不错的～
无烟房的毯子上有烧洞。房间里有烟味。墙上的插座坏了，电线都露了出来。房间角落脏乱不堪。所有东西都很陈旧，有些破损。微波炉没有灯。
金额足够。因为是在郊区，所以有一只虫子，不过我想没什么好担心的。
前身为 Best Western，设施有一些小的更新，但在您旅行期间住一晚也足够了。
考虑到价格，早餐还算满意吧？我正在做。
老鼠的地方
好的
Pet friendly with sufficient grassy areas. Bed was comfortable, but the room wasn't very clean. I wouldn't stay there again.
Shower head was not operable as should and need disinfectant and shower curtains needed as well clean
The property is really ran down. But the price is good and the staff is so very nice and helpful.
Rude service dirty rooms it needs to have the health department shut them down random dude knocking at our door late hours of the night would not go there horrible
Found bed bugs, a German roach and mold in the 1st room. They changed my room and it only had one bed, and a German roach. The second room was non smoking and smelled like an ash trey. All 3 rooms were filthy. Hair in the bed, not clean at all, and some sort of grease on the floor of all 3 rooms. And they wouldn’t give me a refund. Spend the extra 20$ and get a nicer place.