Customer service was good. Bed was comfortable. Only 3 sets of everything in a room for 4. Not a big deal, but seems like it’s an easy fix. There was dried boogers on the wall, paint ripped from the wall, and missed food trash on the floor from before. Cleaning could’ve been more of a priority.
3.0分
其他
Staff gladly assists. Pictures are deceiving or old. All rooms are entered from the exterior.
4.0分
情侣出游
Staff were very nice. Mainly the Gentleman at the front desk. It was clean and very close to the Celebration
5.0分
其他
Great Stay!
We enjoyed a very good stay. The rooms are spacious, breakfast good, staff is professional & nice, and the WiFi was on point.
2.0分
情侣出游
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Well the staff was ok,the rooms were actually not bad but ours smelled lije cat urine, and musty , older hotel nice pool though we really did not want another room we left was told we would get a refund.it is a foreigner owned hotel . For us not a good place but in this town if ya want a pool and a place to sleep i am sure other rooms are ok
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酒店回复: Thank you for taking the time to share your experience. We're truly sorry to hear that your room did not meet expectations and that the odor issue made your stay uncomfortable. That’s certainly not the standard we aim for, and we regret that we weren’t able to resolve it during your visit.We appreciate your feedback on the staff and pool, and we’re addressing the concerns you raised with our housekeeping and maintenance teams to prevent similar situations in the future.If you have any further questions about the refund process or if there’s anything else we can assist you with, please don’t hesitate to reach out to us directly. We genuinely hope to have the opportunity to offer you a better stay next time.
3.0分
其他
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Great place
The stay was great really dont have anything bad about the place to say as everyone was kind and the rest of the place was great looking including the pool area was clean . It was just our room we had problems with but I'm sure they probably would of changed us rooms if I would of asked them too. but we was to tired to switch rooms after driving 12hours to get there and had already brought all our stuff in the room . So I didn't ask for another room .. the toilet was broke but my husband fixed it a couple times . The ac wasnt cold so it was hot in there . We did have blood on the sheets but they did apologize for it and gave me new one's.. the bed was very hard wasn't comfortable... but besides all that it was a amazing stay and ejoyed our time there. We will definitely book again but will ask for a better room next time ...
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酒店回复: Thank you for your response. Our team is better for your comments and will strive to make your next stay more enjoyable and relaxing.
酒店类似汽车旅馆
我一直很喜欢入住谢尔比维尔贝斯特韦斯特酒店。他们有
我是一位80岁的女性，独自旅行。他们给我安排了一间二楼的房间。我的肩膀很不舒服，不得不把行李搬上楼。入住的第一晚我感觉很疼。他们说不能给我安排一楼的房间。我不确定这是不是真的，而且没有人主动帮我搬行李。
房间的状况和年龄与价格无关。价格过高
Mostly good some fixable issues
Customer service was good. Bed was comfortable. Only 3 sets of everything in a room for 4. Not a big deal, but seems like it’s an easy fix. There was dried boogers on the wall, paint ripped from the wall, and missed food trash on the floor from before. Cleaning could’ve been more of a priority.
Staff gladly assists. Pictures are deceiving or old. All rooms are entered from the exterior.
Staff were very nice. Mainly the Gentleman at the front desk. It was clean and very close to the Celebration
Great Stay!
We enjoyed a very good stay. The rooms are spacious, breakfast good, staff is professional & nice, and the WiFi was on point.
Well the staff was ok,the rooms were actually not bad but ours smelled lije cat urine, and musty , older hotel nice pool though we really did not want another room we left was told we would get a refund.it is a foreigner owned hotel . For us not a good place but in this town if ya want a pool and a place to sleep i am sure other rooms are ok
Great place
The stay was great really dont have anything bad about the place to say as everyone was kind and the rest of the place was great looking including the pool area was clean . It was just our room we had problems with but I'm sure they probably would of changed us rooms if I would of asked them too. but we was to tired to switch rooms after driving 12hours to get there and had already brought all our stuff in the room . So I didn't ask for another room .. the toilet was broke but my husband fixed it a couple times . The ac wasnt cold so it was hot in there . We did have blood on the sheets but they did apologize for it and gave me new one's.. the bed was very hard wasn't comfortable... but besides all that it was a amazing stay and ejoyed our time there. We will definitely book again but will ask for a better room next time ...