The room was cozy and newly remodeled. The breakfast nook was warm and relaxing. Overall, the location was great and the staff that I interacted with were friendly and helpful.
3.0分
情侣出游
We thought it was a hotel, we were disappointed to see it was a motel since it wasn't mentioned on the website, but it was good.
5.0分
家庭亲子
Room was clean, staff was friendly, quiet area. Bed was a little hard but everything else was great! Would stay again
5.0分
其他
The room was clean and very comfortable. Staff let us eat breakfast early due to a local event. Great breakfast choices.
1.0分
家庭亲子
The staff was extremely rude, the rooms were disgusting, the rooms were in need of an update. The shades had gross stains. It smelt musty.
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酒店回复: Thank you for taking the time to share your feedback. We’re truly sorry to hear about your experience and that we fell short of providing the level of comfort and service you expected. The issues you mentioned regarding cleanliness, room condition, and staff courtesy are not reflective of our standards, and we take your comments very seriously.We are addressing these concerns with our housekeeping and front desk teams to ensure improvements are made immediately. Your feedback helps us identify where we need to do better, and we appreciate you bringing this to our attention.
4.0分
其他
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The beds were comfortable and the room was pretty clean. My only complaint was that our bathroom door didn’t close very easily and made a lot of noise trying to get it completely closed which wouldn’t have been a big deal except I didn’t want to wake the other two members of my family while they were sleeping.
酒店类似汽车旅馆
我一直很喜欢入住谢尔比维尔贝斯特韦斯特酒店。他们有
非常棒的住宿体验。
我是一位80岁的女性，独自旅行。他们给我安排了一间二楼的房间。我的肩膀很不舒服，不得不把行李搬上楼。入住的第一晚我感觉很疼。他们说不能给我安排一楼的房间。我不确定这是不是真的，而且没有人主动帮我搬行李。
The room was cozy and newly remodeled. The breakfast nook was warm and relaxing. Overall, the location was great and the staff that I interacted with were friendly and helpful.
We thought it was a hotel, we were disappointed to see it was a motel since it wasn't mentioned on the website, but it was good.
Room was clean, staff was friendly, quiet area. Bed was a little hard but everything else was great! Would stay again
The room was clean and very comfortable. Staff let us eat breakfast early due to a local event. Great breakfast choices.
The staff was extremely rude, the rooms were disgusting, the rooms were in need of an update. The shades had gross stains. It smelt musty.
The beds were comfortable and the room was pretty clean. My only complaint was that our bathroom door didn’t close very easily and made a lot of noise trying to get it completely closed which wouldn’t have been a big deal except I didn’t want to wake the other two members of my family while they were sleeping.