Stayed in this hotel again for the second time and it must be luck because both times welcomed by young lady called Kirsty who done nothing but go above and beyond and made our stay just perfect THANK YOU AGAIN KIRSTY will be staying many more time because of your professional hospitality

First night, room 120 upgrade from standard, aircon very noisy, switched it at 2.30am after not getting to sleep due to noise, even then it periodically made a loud noise, 2 hours sleep! tried to complain online that’s a joke, went to reception next morning no one turned up so I left a note, when I arrived back that evening she looked vacant when I explained it all and told no one else had complained and yet the ceiling tiles where dislodged around the back of the unit. Got back tonight key didn’t work for changed room, got a new one, no hand towel no foot towel and no room cleaned, I did let the know and put a note on the door, bed cover pulled up 3 new tea vags tgat was it. Rubbish, used to recommend you all the time, no more

Premier room. Very clean, plenty of towels etc. kettle and tea bags/coffee included. Lots of space. Great location. Reception team are very professional and cheerful.

Check very fast staff very friendly and helpful rooms nice very clean stay there regular would recommend only thing wrong when restraunt busy parking is very tight

Great stay at the Premier Inn. Room was spotless and much more modern than other similar hotels we've stayed at. Reception staff were friendly and Cassidy was super helpful when we had a query.

Kirsty was lovely on reception. Helped with my luggage and getting me in the room. Explained about parking, eating and the local area. The room is very modern and well presented. Overall, much better experience than o expected. Well done Kirsty and the colleagues at Premier Inn Plymouth.

We were told nobody would enter our room during our stay as we declined to have room cleaned as only staying 2nights.we borrowed an iron and board from a room full of them. We went out for the day and when we returned we found someone had been into our room a removed the iron and board. When we spoke to the receptionist she said’oh sorry no idea why as we have plenty’ no real apology. The crumpets at breakfast had visible mold on them.

Liked most of the upgrades to prem plus rooms. Missed a trick by not fitting any shower trays as opposed to shower over a bath (hence only 4 stars). Room prepared by Kerry, would give 5 stars for her. .

Recently spent 2 nights with family at this hotel. The service received from arrival to departure was very professional and courteous, in particular would like to mention receptionist Cassidy for her cheerful demeanour and valuable assistance. Would definitely recommend this hotel.