酒店回复: Dear Anthony,Thank you for taking the time to share your feedback. On behalf of our entire team at the Best Western in Pendleton, Oregon, I want to sincerely apologize for the challenges you experienced during your stay.We understand how frustrating it must have been to arrive with a confirmed, prepaid reservation through ******* only to be told otherwise at check-in. Please know that this is not the seamless arrival experience we strive to provide. While third-party booking discrepancies can sometimes occur, you should never feel burdened to resolve them alone our front desk team should have handled the situation more smoothly, and we are truly sorry for the added stress.We also regret the issue you encountered with the shower temperature. Every guest deserves a comfortable and fully functioning room, and we’ve already notified our maintenance team to address this concern promptly.Thank you again for your honest review. Guest feedback helps us improve, and we hope you’ll give us another opportunity to provide the excellent experience you expected and deserve.
4.0分
其他
原文
翻译提供方：Google
没有电梯
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酒店回复: Dear Patricia,Thank you for taking the time to share your feedback and for rating your stay an 8 out of 10! We truly appreciate your business and your comments, which help us continuously optimize the Guest Experience Cycle here at the Best Western Pendleton.We understand that the absence of an elevator can impact guest ease of access, especially when traveling with luggage or mobility concerns. While our current property layout is limited, we always strive to provide proactive service recovery by offering ground-floor room options when available and staff assistance with luggage upon request. Your feedback highlights an opportunity for us to strengthen our guest engagement touchpoints, especially during check-in and room assignment.Your insights help us enhance our operational efficiency and tailor our service delivery to better meet guest needs. We hope to welcome you back soon and deliver an even more seamless stay.
2.0分
其他
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Coffee pot in room 130 electrical outlet broken so no electricity running to enable aperson to make coffee in the room. Didn’t like the idea that the exterior door stayed unlocked all night. Not sure what is goi g on with the tv but have a terrible time running it. During breakfast waffles were labeled wrong so there was a lot of waste. Labels plain or cinnamon & apple. People taking the one labeled plain and it was opposite. Garbage was overflowing so unable to dispose of our garbage. Tv & remote not working properly. Heater made noise all night that kept us awake
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酒店回复: Thank you for taking the time to share your feedback, and for giving us the opportunity to address these Service Opportunities. We sincerely apologize that your stay in Room 130 did not meet expectations.We are truly sorry about the non-functioning outlet that prevented you from using the in-room coffee maker. This has been submitted as an immediate Service Opportunity for our maintenance team to correct. We also appreciate you bringing the exterior door concern to our attention, guest safety is extremely important to us, and we are actively reviewing the door’s lock function to ensure it is secure at all hours.Regarding the TV, remote issues, and the heater noise, we understand how frustrating this must have been, especially when it disrupted your rest. These items have been added to our SO list for inspection and repair.We also apologize for the breakfast experience. The waffle labels being reversed and the overflowing garbage are both important Service Opportunities that have been reviewed with our breakfast staff to prevent repeat issues. Clear labeling and timely trash removal are part of our standards, and we regret that this was not reflected during your visit.Thank you again for letting us know about these concerns. Your feedback helps us improve, and we hope you will give us another opportunity to provide the comfortable, seamless stay you expect at Best Western Pendleton.
5.0分
其他
The room is very clean.
Check in was very quick and painless. The clerk was very friendly and efficient.
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酒店回复: Thank you for your fantastic review! We’re thrilled to hear that your check-in was quick and painless and that our team made a positive impression with their friendliness and efficiency. Knowing that you found your room very clean and enjoyed your stay motivates us to keep providing the best experience possible. We look forward to welcoming you back to Best Western Pendleton!
4.0分
其他
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Would stay there again - nice and clean but pool was down, door in front was not working so had to use the side and the computer system went down so we had to wait awhile to get checked in. Staff in front was very gracious and helpful even though he had to wait w/the struggling network for check-in.
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酒店回复: Thank you for sharing your feedback and for choosing to stay with us at the Best Western Pendleton Inn! We’re delighted to hear that you found our hotel clean and our staff gracious and helpful we’ll be sure to share your kind words with our front desk team.We do apologize for the temporary inconveniences you experienced during your visit, including the pool being closed for the season and front door maintenance, as well as the unexpected network outage at check-in. We appreciate your patience and understanding while our team worked to resolve those issues as quickly as possible.We’re glad to know you would stay with us again, and we look forward to providing you with a smooth, fully operational experience on your next visit to Pendleton!
3.0分
其他
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We’ve stayed at his property numerous times over the years as we travel back and forth on our way and way back from California. The fan in our room rattled quite loud and is in definite need of maintenance. The beds are near the end of their cycle and should be replaced in the near future. Love the area, and the staff was friendly.
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酒店回复: Thank you for taking the time to share your feedback and for being a returning guest with us here at the Best Western Pendleton Inn. We truly value your continued loyalty over the years.We sincerely apologize for the disturbance caused by the fan and appreciate you bringing this to our attention. Our maintenance team has been notified to ensure this is promptly addressed. We also appreciate your comments regarding the beds, and we are currently reviewing replacement options as part of our ongoing commitment to guest comfort and satisfaction.We’re so pleased to know you enjoyed our friendly staff and the Pendleton area, it’s always a pleasure welcoming familiar faces back through our doors. We hope to have another opportunity to provide you with a more comfortable and restful stay on your next visit.
4.0分
情侣出游
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This entire motel row has seen better days. The B/W was more modern than most in the immediate area and was clean and fairly well maintained except the broken lobby door.
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酒店回复: Thank you for taking the time to share your feedback and for rating us an 8 out of 10. We’re pleased to know you found our property to be one of the more modern and well-maintained options in the area, and that cleanliness met your expectations. We do apologize for the inconvenience of the lobby door during your visit our team is actively addressing the repair to ensure a smooth and welcoming entry for all guests.We truly appreciate your understanding and your choice to stay with us here at the Best Western Pendleton Inn. We hope to have the opportunity to welcome you back for an even more seamless experience on your next visit.Sincerely,The Best Western Pendleton Inn Team
5.0分
情侣出游
Great for passing through travels. Car felt safe in parking with bikes . Staff were friendly and helpful at all times.
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酒店回复: Thank you so much for your fantastic review! We’re delighted to hear that you felt safe parking your car and bikes and that our team was friendly and helpful throughout your stay. Ensuring our guests have a secure, comfortable, and welcoming experience is our top priority, and your kind words affirm that we’re achieving that goal. We look forward to welcoming you back on your next visit through Pendleton!
4.0分
其他
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Room great … clean & spacious. Guy upstairs could have been more considerate. Breakfast great but for me as gluten free, not great. In fact, i had g/free muffin choice & was violently sick within 20 minutes so would suggest your vendor examine closely. It is no fun to experience anything… but especially when travelling.
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酒店回复: Thank you for taking the time to share your feedback regarding your recent stay at the Best Western Pendleton. We are delighted to hear that you found your room clean and spacious and that you enjoyed our breakfast offerings.We sincerely apologize for the experience you had with the gluten-free muffin. Guest safety and satisfaction are our top priorities, and we take your concern seriously. We will be reviewing this with our vendor to ensure our gluten-free options meet the highest standards.We also regret any disturbance caused by noise from other guests. Your comfort and rest are very important to us, and we appreciate your feedback so we can continue to improve.Thank you again for your review and for choosing Best Western Pendleton. We hope to have the opportunity to welcome you back and provide an even better stay.
Pendleton 的 Best Western 酒店位于城外，附近设施不多。酒店很干净，房间也很大。我很期待明天的早餐，菜单看起来很棒，应该能让大家吃饱，为我们接下来的旅程做好准备！！！
我预订了房间，并通过*******付款。然而，我到达时被告知他们没有显示已付款，所以即使我出示了收据和银行对账单证明付款，入住时也必须付款。第二天早上我再次询问，他们说不应该发生这种情况，他们会调查此事，所以我现在希望能拿回我的钱。另外，我无法调节房间里的淋浴温度。所以，今晚真是太棒了！
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Coffee pot in room 130 electrical outlet broken so no electricity running to enable aperson to make coffee in the room. Didn’t like the idea that the exterior door stayed unlocked all night. Not sure what is goi g on with the tv but have a terrible time running it. During breakfast waffles were labeled wrong so there was a lot of waste. Labels plain or cinnamon & apple. People taking the one labeled plain and it was opposite. Garbage was overflowing so unable to dispose of our garbage. Tv & remote not working properly. Heater made noise all night that kept us awake
The room is very clean.
Check in was very quick and painless. The clerk was very friendly and efficient.
Would stay there again - nice and clean but pool was down, door in front was not working so had to use the side and the computer system went down so we had to wait awhile to get checked in. Staff in front was very gracious and helpful even though he had to wait w/the struggling network for check-in.
We’ve stayed at his property numerous times over the years as we travel back and forth on our way and way back from California. The fan in our room rattled quite loud and is in definite need of maintenance. The beds are near the end of their cycle and should be replaced in the near future. Love the area, and the staff was friendly.
This entire motel row has seen better days. The B/W was more modern than most in the immediate area and was clean and fairly well maintained except the broken lobby door.
Great for passing through travels. Car felt safe in parking with bikes . Staff were friendly and helpful at all times.
Room great … clean & spacious. Guy upstairs could have been more considerate. Breakfast great but for me as gluten free, not great. In fact, i had g/free muffin choice & was violently sick within 20 minutes so would suggest your vendor examine closely. It is no fun to experience anything… but especially when travelling.