酒店回复: Dear Anthony,Thank you for taking the time to share your feedback. On behalf of our entire team at the Best Western in Pendleton, Oregon, I want to sincerely apologize for the challenges you experienced during your stay.We understand how frustrating it must have been to arrive with a confirmed, prepaid reservation through ******* only to be told otherwise at check-in. Please know that this is not the seamless arrival experience we strive to provide. While third-party booking discrepancies can sometimes occur, you should never feel burdened to resolve them alone our front desk team should have handled the situation more smoothly, and we are truly sorry for the added stress.We also regret the issue you encountered with the shower temperature. Every guest deserves a comfortable and fully functioning room, and we’ve already notified our maintenance team to address this concern promptly.Thank you again for your honest review. Guest feedback helps us improve, and we hope you’ll give us another opportunity to provide the excellent experience you expected and deserve.
4.0分
其他
原文
翻译提供方：Google
没有电梯
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酒店回复: Dear Patricia,Thank you for taking the time to share your feedback and for rating your stay an 8 out of 10! We truly appreciate your business and your comments, which help us continuously optimize the Guest Experience Cycle here at the Best Western Pendleton.We understand that the absence of an elevator can impact guest ease of access, especially when traveling with luggage or mobility concerns. While our current property layout is limited, we always strive to provide proactive service recovery by offering ground-floor room options when available and staff assistance with luggage upon request. Your feedback highlights an opportunity for us to strengthen our guest engagement touchpoints, especially during check-in and room assignment.Your insights help us enhance our operational efficiency and tailor our service delivery to better meet guest needs. We hope to welcome you back soon and deliver an even more seamless stay.
5.0分
其他
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Nice and Clean!
Nice, clean hotel. Staff were nice. I was concerned because the side door was unlocked every time I saw it. Watch the water in the shower. Very irregular.
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酒店回复: Thank you so much for your rating! We’re so pleased to hear you enjoyed a nice, clean stay and that our team provided friendly service your kind words mean a lot to us.We also appreciate your feedback regarding the side door and shower water pressure. We’ve shared your comments with our Maintenance Team to ensure both areas are reviewed and corrected promptly. Your observations help us maintain the level of comfort and safety our guests deserve.We look forward to welcoming you back the next time you’re in Pendleton!
5.0分
其他
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Had a very nice stay. Room was nicely clean. Bed was comfortable. Staff was friendly. Able to adjust fan speed and temperature in the room to be very comfortable and white noise level to be great sleeping. Breakfast had fantastic choices and was maintained beautifully. Kudos to the breakfast staff gal.
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酒店回复: Thank you so much for your rating and for sharing such wonderful feedback! We’re delighted to hear you had a very nice stay with us at the Best Western Pendleton Inn.It’s great to know your room was spotless, your bed comfortable, and that you were able to adjust the fan and temperature to your liking for a restful night’s sleep. We’re especially thrilled that our breakfast exceeded your expectations your kind words and kudos will certainly be passed along to our breakfast attendant, who takes great pride in keeping everything fresh and beautifully maintained.We also truly appreciate your recognition of our friendly staff. Providing warm, welcoming service is a top priority, and it means so much to know we delivered that experience for you.We look forward to welcoming you back for another stay whenever your travels bring you through Pendleton!Warm regards,
4.0分
情侣出游
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The property is relatively new. We're in our early 70's and were given a room on the 2nd floor with no elevator. I guess I need to be more careful making reservations. Best Western and no breakfast, not expected. Again, shame on me.
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酒店回复: Thank you for taking the time to share your feedback regarding your recent stay at the Best Western Pendleton. We truly appreciate your loyalty and value the insights from our guests, especially those who have been with us over the years.We apologize for any inconvenience caused by being assigned a second-floor room without elevator access. We understand how important accessibility is and regret that this impacted your experience. In the future, our Front Desk team would be happy to assist in selecting a room that best meets your needs, just let us know your preference when booking or checking in.We appreciate your understanding and feedback, which helps us continually improve the guest experience.Thank you again for choosing Best Western Pendleton. We hope to have the opportunity to welcome you back and provide a seamless and comfortable stay tailored to your preferences.
4.0分
情侣出游
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Staff was friendly, room was clean and quiet. We didn’t eat breakfast but it looked like they had a decent setup for that. Location was very convenient just off highway.
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酒店回复: Thank you so much for sharing your experience with us! We’re delighted to hear you enjoyed our friendly staff, clean and quiet rooms, and the convenience of our location right off the highway. We’re also glad you noticed our breakfast setup, and we hope you’ll have the opportunity to try it on your next visit—it’s one of the guest favorites here at the Best Western Pendleton Inn.We truly appreciate your loyalty and feedback, as it helps us continue providing the best service possible. We look forward to welcoming you back again soon!Warm regard
5.0分
其他
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Room was very nice and clean. Breakfast was fantastic and the young lady working there deserves kudos for working so hard. TV guide in the book in the room is wrong. TV guide on the tv was very hard to navigate.
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酒店回复: Thank you so much for your perfect review! We’re delighted to hear you enjoyed your clean and comfortable room, as well as our fantastic breakfast. We’ll be sure to pass along your kind words to our breakfast attendant; she will truly appreciate the recognition for her hard work.We also appreciate your feedback regarding the TV guide. We understand how important it is for everything to be accurate and easy to use, and we’ll be looking into updates to make this better for our guests.We value your loyalty and look forward to welcoming you back for another wonderful stay here at the Best Western Pendleton Inn.Warm regards
1.0分
其他
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Our room was on the second floor with no elevstor. The room had a smell and felt like it had not been cleaned in a long time. The hotel needs a complete refresh and i will never stay at a best western in the future. We were so disgusted we did not even try the breakfast. The price for this room was extremely expensive and motel 6 would be a better value than this hotel.
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酒店回复: Thank you for taking the time to share your feedback regarding your recent stay at Best Western Pendleton. I am genuinely sorry to hear that your experience did not meet your expectations. Your comments regarding the cleanliness, room condition, and overall value are taken very seriously, and I sincerely apologize for the discomfort and inconvenience you experienced.We strive to ensure every guest enjoys a clean, comfortable, and welcoming environment, and I regret that we fell short during your stay. Your observations will be shared with our housekeeping and management teams to address the concerns immediately and evaluate necessary improvements.While I understand your disappointment, I hope you might consider giving us another opportunity in the future to provide the high standards of service and comfort Best Western is known for.Thank you again for your honest feedback.
2.0分
其他
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2025 Roundup
The heating/cooling unit in the room sounded like a rock tumbler. Parking was a nightmare, not enough spaces.
Room was clean, and staff were super friendly and helpful, but the place needs a makeover.
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酒店回复: Thank you for taking the time to share your feedback with us. We sincerely appreciate your kind words regarding our clean rooms and our friendly, helpful staff, our team takes great pride in providing warm and genuine hospitality.We are truly sorry to hear about the challenges you experienced with the heating/cooling unit and parking availability. Your comments help us identify areas where we can improve, and we will certainly review these concerns with our team. We also recognize your note about the need for updates, and we are continuously looking for opportunities to refresh and enhance our property for our valued guests.We hope to have the opportunity to welcome you back so we can provide you with a more comfortable and enjoyable stay. Thank you again for choosing the Best Western Pendleton Inn.Warm regards,
Pendleton 的 Best Western 酒店位于城外，附近设施不多。酒店很干净，房间也很大。我很期待明天的早餐，菜单看起来很棒，应该能让大家吃饱，为我们接下来的旅程做好准备！！！
我预订了房间，并通过*******付款。然而，我到达时被告知他们没有显示已付款，所以即使我出示了收据和银行对账单证明付款，入住时也必须付款。第二天早上我再次询问，他们说不应该发生这种情况，他们会调查此事，所以我现在希望能拿回我的钱。另外，我无法调节房间里的淋浴温度。所以，今晚真是太棒了！
没有电梯
Nice and Clean!
Nice, clean hotel. Staff were nice. I was concerned because the side door was unlocked every time I saw it. Watch the water in the shower. Very irregular.
Had a very nice stay. Room was nicely clean. Bed was comfortable. Staff was friendly. Able to adjust fan speed and temperature in the room to be very comfortable and white noise level to be great sleeping. Breakfast had fantastic choices and was maintained beautifully. Kudos to the breakfast staff gal.
The property is relatively new. We're in our early 70's and were given a room on the 2nd floor with no elevator. I guess I need to be more careful making reservations. Best Western and no breakfast, not expected. Again, shame on me.
Staff was friendly, room was clean and quiet. We didn’t eat breakfast but it looked like they had a decent setup for that. Location was very convenient just off highway.
Room was very nice and clean. Breakfast was fantastic and the young lady working there deserves kudos for working so hard. TV guide in the book in the room is wrong. TV guide on the tv was very hard to navigate.
Our room was on the second floor with no elevstor. The room had a smell and felt like it had not been cleaned in a long time. The hotel needs a complete refresh and i will never stay at a best western in the future. We were so disgusted we did not even try the breakfast. The price for this room was extremely expensive and motel 6 would be a better value than this hotel.
2025 Roundup
The heating/cooling unit in the room sounded like a rock tumbler. Parking was a nightmare, not enough spaces.
Room was clean, and staff were super friendly and helpful, but the place needs a makeover.