酒店回复: Dear Candace, I am so sorry to hear that you had a bad experience. Please be advised that the hotel does not deal with cancellations when made through Expedia.Kindly refer to your confirmation email from ******* and there you will find an option to cancel the booking.Please advise with whom you communicated to cancel the booking. The hotel or *******?
2.0分
其他
原文
翻译提供方：Google
糟糕的淋浴体验
淋浴设施不符合我所知道的标准
1.0分
其他
原文
翻译提供方：Google
他们必须在房间里添加毛巾和插头
2.0分
其他
It's too noisy. The air conditioner outside the window is very noisy all day. I didn't sleep all night.
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酒店回复: Dear Mr ChenThank you for your review and taking the time to bring to our attention the noise of the Aircon unit. We ensure to have this issue investigated.We apologize for the inconvenience this might have caused you.I do hope you afford us the opportunity to stay with us again in the future in order for us to show case our commitment to service excellence.Kind regardsRiaan Loots
5.0分
其他
Hi
From when I arrived till I departed the welcome was great check in was a breeze
Room was great everything worked and bed very comfortable
2.0分
其他
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Very disappointing,we got to Road lodge Bloemfontein at night hoping to relax and have a good time only to be told that the hotels has no water and we cancelled!!now I need my refund back.
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酒店回复: Dear ZinhleThank you for the time that you took to provide us with your feedback. Please accept our most humble apology. I can understand the frustration and inconvenience of having to relocate your booking due to the burst water pipe. I do hope that you can find it in your heart to give us another chance to showcase our great service that we are known for.Please note; we have received all your details and are busy processing the refund.Kind regards
5.0分
其他
Would recommend this place any day
I enjoyed the stay. Everything was nice and it is very clean and staff was very friendly
这次住宿总体不错。就是房间里烟味有点重，感觉之前有人在里面抽过烟。除此之外，都挺好的。
有史以来最好的体验。我儿子很喜欢那里的游乐区。
小巧但很棒。
我要求大约三周的时间来取消我的住宿，但没有得到帮助。
糟糕的淋浴体验
淋浴设施不符合我所知道的标准
他们必须在房间里添加毛巾和插头
It's too noisy. The air conditioner outside the window is very noisy all day. I didn't sleep all night.
Hi
From when I arrived till I departed the welcome was great check in was a breeze
Room was great everything worked and bed very comfortable
Very disappointing,we got to Road lodge Bloemfontein at night hoping to relax and have a good time only to be told that the hotels has no water and we cancelled!!now I need my refund back.
Would recommend this place any day
I enjoyed the stay. Everything was nice and it is very clean and staff was very friendly