酒店回复: Dear Candace, I am so sorry to hear that you had a bad experience. Please be advised that the hotel does not deal with cancellations when made through Expedia.Kindly refer to your confirmation email from ******* and there you will find an option to cancel the booking.Please advise with whom you communicated to cancel the booking. The hotel or *******?
2.0分
其他
原文
翻译提供方：Google
糟糕的淋浴体验
淋浴设施不符合我所知道的标准
1.0分
其他
原文
翻译提供方：Google
他们必须在房间里添加毛巾和插头
2.0分
其他
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Very disappointing,we got to Road lodge Bloemfontein at night hoping to relax and have a good time only to be told that the hotels has no water and we cancelled!!now I need my refund back.
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酒店回复: Dear ZinhleThank you for the time that you took to provide us with your feedback. Please accept our most humble apology. I can understand the frustration and inconvenience of having to relocate your booking due to the burst water pipe. I do hope that you can find it in your heart to give us another chance to showcase our great service that we are known for.Please note; we have received all your details and are busy processing the refund.Kind regards
5.0分
其他
Would recommend this place any day
I enjoyed the stay. Everything was nice and it is very clean and staff was very friendly
5.0分
其他
Was perfect
As good as any small roadside hotel I’ve ever stayed in.
3.0分
其他
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Housekeepers knocking and opening residents doors
The stay was okay. It wasn’t my first time staying at Road Lodge Bloemfontein Airport and an unacceptable event keeps occurring no matter how many time you report to management. When sleeping in your room, the housekeepers keep knocking on your door, at times if they can’t hear you respond they actually open the door. I have reported this over and over but it keeps happening. The challenge is what happens when you are downstairs for your breakfast? Management please address this situation.
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酒店回复: Dear Valued guestWe are so sorry to hear that you did not have a pleasant experience during your last visit to us.We ensure to investigate this incident and rectify our shortcoming. We do hope that you can afford us the opportunity to rectify and redeem ourselves.We hope to see you in the near futureregardsRiaan
这次住宿总体不错。就是房间里烟味有点重，感觉之前有人在里面抽过烟。除此之外，都挺好的。
有史以来最好的体验。我儿子很喜欢那里的游乐区。
小巧但很棒。
我要求大约三周的时间来取消我的住宿，但没有得到帮助。
糟糕的淋浴体验
淋浴设施不符合我所知道的标准
他们必须在房间里添加毛巾和插头
Very disappointing,we got to Road lodge Bloemfontein at night hoping to relax and have a good time only to be told that the hotels has no water and we cancelled!!now I need my refund back.
Would recommend this place any day
I enjoyed the stay. Everything was nice and it is very clean and staff was very friendly
Was perfect
As good as any small roadside hotel I’ve ever stayed in.
Housekeepers knocking and opening residents doors
The stay was okay. It wasn’t my first time staying at Road Lodge Bloemfontein Airport and an unacceptable event keeps occurring no matter how many time you report to management. When sleeping in your room, the housekeepers keep knocking on your door, at times if they can’t hear you respond they actually open the door. I have reported this over and over but it keeps happening. The challenge is what happens when you are downstairs for your breakfast? Management please address this situation.