The lady at the front desk was a very friendly and helpful. There were a couple things in our room that were looked over by the maid. Our window wasn't completely shut and when I opened the curtains there were two wasps in our room. Not a big deal. I was able to deal with them. Our Kleenex box was almost empty and what was in it was wet. Everything else was fine. It's an older hotel.
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酒店回复: Thank you for sharing your feedback, Megan. We’re glad to hear our front desk staff made a positive impression and that most of your stay went smoothly. We sincerely apologize for the housekeeping oversights, including the window, the wasps, and the tissue box—this is certainly not the standard we strive for, and we’ll be reviewing our cleaning procedures to prevent this in the future. We appreciate your understanding and hope that despite these issues, your stay was still enjoyable. We’d be happy to welcome you back anytime.Best Regards, Best Western PlusCustomer Care Team
2.0分
家庭亲子
Looked like the bathroom ceiling had mold; the air conditioner didn't seem to cool - the room was damp; the breakfast and coffee was not very good
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酒店回复: Hey Beth, thank you for your feedback, and we’re sorry to hear that your stay didn’t meet expectations. We take concerns about room comfort and cleanliness seriously, and we’ll be reviewing the AC, moisture issues, and bathroom maintenance to prevent this in the future. We also appreciate your thoughts on breakfast and coffee, and we’ll consider ways to improve what we offer. We hope you might give us another chance to provide a more comfortable and enjoyable stay.Best Regards, Best Western PlusCustomer Care Team
4.0分
情侣出游
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Our check in was easy and the staff was very nice. When we entered our room, the carpet was ripped up in the doorway. We had to push it back down. I went to put some supper leftovers in the mini fridge and one shelf was full of water. Looked like the freezer defrosted. The carpet was damp in front of the mini fridge also. The rest of the carpet felt a little sticky. Breakfast had quite a few options.
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酒店回复: Hi Judy, thank you for sharing your experience. We’re glad to hear that check-in was smooth and that our staff made a positive impression. We’re very sorry about the issues with the carpet and the mini fridge — that’s certainly not the experience we want for our guests. Your feedback will help us address maintenance concerns and improve the room conditions for future stays. It’s great to hear that breakfast offered plenty of options, and we hope to have the opportunity to provide a more comfortable and seamless stay next time.Best Regards, Best Western PlusCustomer Care Team
5.0分
其他
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Several places to eat close by and shop. Felt very safe inside and outside. Parking was abundant. I parked right by front door. Room was large, clean with microwave and refrigerator. Only thing I missed was a coffee pot to make coffee when I got up but got some with included breakfast. Staff were friendly and I felt very comfortable with them. Very nice stay.
5.0分
其他
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Exceptional Customer Service
Tiffany and Dulce are the best!! Tiffany's cookies were so appreciated and her eagerness to provide exceptional service made this visit excellent!
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酒店回复: Thanks, Cynthia, for sharing your wonderful feedback! We’re thrilled to hear that Tiffany and Dulce made such a positive impression and that Tiffany’s cookies and attentive service added to your stay. We’ll be sure to pass along your kind words—they’ll be delighted to hear it. We look forward to welcoming you back for another excellent visit!Best Regards, Best Western PlusCustomer Care Team
2.0分
其他
Not Clean
Jacuzzi not cleaned properly. Mold floating around. Terrible!
2.0分
商务出差
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I survived
Might have been the only option in the area but go to Ardmore and drive a little further. The room was dated. The smell was absolutely disgusting. The internet connection was terrible.
4.0分
商务出差
Good stay in Madill, OK
Hotel is close to many restaurants some walking distance.
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酒店回复: Thanks, Carlos, for your review! We’re glad you appreciated the convenient location and the variety of nearby dining options. We hope your next stay is just as enjoyable and easygoing!Best Regards, Best Western PlusCustomer Care Team
4.0分
其他
Nice Stay
It was a little bumpy at check in, but the front desk girl was amazing at helping us get the room we needed. Pool was nice and breakfast ok.
5.0分
其他
Everything was great. The room was larger than normal and clean. The front staff was friendly and the breakfast was great.
The lady at the front desk was a very friendly and helpful. There were a couple things in our room that were looked over by the maid. Our window wasn't completely shut and when I opened the curtains there were two wasps in our room. Not a big deal. I was able to deal with them. Our Kleenex box was almost empty and what was in it was wet. Everything else was fine. It's an older hotel.
Looked like the bathroom ceiling had mold; the air conditioner didn't seem to cool - the room was damp; the breakfast and coffee was not very good
Our check in was easy and the staff was very nice. When we entered our room, the carpet was ripped up in the doorway. We had to push it back down. I went to put some supper leftovers in the mini fridge and one shelf was full of water. Looked like the freezer defrosted. The carpet was damp in front of the mini fridge also. The rest of the carpet felt a little sticky. Breakfast had quite a few options.
Several places to eat close by and shop. Felt very safe inside and outside. Parking was abundant. I parked right by front door. Room was large, clean with microwave and refrigerator. Only thing I missed was a coffee pot to make coffee when I got up but got some with included breakfast. Staff were friendly and I felt very comfortable with them. Very nice stay.
Exceptional Customer Service
Tiffany and Dulce are the best!! Tiffany's cookies were so appreciated and her eagerness to provide exceptional service made this visit excellent!
Not Clean
Jacuzzi not cleaned properly. Mold floating around. Terrible!
I survived
Might have been the only option in the area but go to Ardmore and drive a little further. The room was dated. The smell was absolutely disgusting. The internet connection was terrible.
Good stay in Madill, OK
Hotel is close to many restaurants some walking distance.
Nice Stay
It was a little bumpy at check in, but the front desk girl was amazing at helping us get the room we needed. Pool was nice and breakfast ok.
Everything was great. The room was larger than normal and clean. The front staff was friendly and the breakfast was great.