酒店回复: On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
5.0分
商务出差
clean New rooms Staff wonderful it was ft sill graduation and they still made sure accommodations were what was needed
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酒店回复: Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.
1.0分
其他
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The entrance and lobby area were good. The hotel is an older building with no signage on or in front of the building. Coming from the elevator you went down a slope, around a curve until you got to a hall where the rooms were. The room looked ok. I was going to be staying there with 3 kids and, I’m sorry to say, I didn’t feel safe enough to do that. The employees were very nice and friendly but they would have been very far away from the room. Again, I was not feeling safe.
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酒店回复: Thank you for your review. I am sorry to hear about the hotel not meeting your expectations. We do have security guards that patrol the entire hotel at night. Hopefully in the future you will come back to visit us.
4.0分
其他
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It was a decent place. Was nothing like the pictures on the website. Would def recommend when booking with children don’t set a couple with a 16 yr old next to them. The room next door there kids were so loud! Stayed up late and was up early ! Please keep that in mind. Otherwise not to bad. Just don’t go by what pictures is posted.
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酒店回复: Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.
5.0分
家庭亲子
The bathtub was clogged up with a lot of hair in it. We had to clean it out in order to shower. Breakfast was good and coffee was fresh daily
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酒店回复: Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
1.0分
其他
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Totally misconcived about room and condition of it. The main reason I went with the suite there was told I would have a balcony. No balcony its blocked off and I could only imagine the condition of the upstairs. Breakfast was OK, nothing worth bragging about thats for sure.
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酒店回复: Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.
3.0分
情侣出游
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Rooms were clean & updated no complimentary breakfast couldn’t use the pools or indoor water after 8 pm. Could not swim after 8 pm at the resort which was very disappointing for me and my husband
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酒店回复: Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Breakfast ours are between 6:00 am to 9 am on the weekdays and 7 am to 10 am on the weekends. If breakfast was not available between those hours please telephone the hotel and ask for Rose. She would love to hear about this.
1.0分
其他
Staff were nice and helpful unfortunately the facilities were not satisfactory my room had roaches and bedbugs
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酒店回复: Thank you for completing the survey regarding your recent stay at our property.On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.
3.0分
其他
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Room detail
The staff was exceptional ~~very nice.
But the room was extremely musty smelling & the bedding was so old as to be thread bare. One sheet was torn & repaired with glue.
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酒店回复: Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.
5.0分
情侣出游
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The lady at the front desk was very helpful in getting us the 2 rooms that we needed to be in close proximity of each other. She was also very helpful in suggesting paces to eat.
It was very quiet and felt very safe. My only complaint was that we parked by the door that was very close to our room so that we could have easy unloading and loading of our luggage, but our room keys didn't open the door. We noticed that other guests were having the same problem.
I would definitely recommend this hotel to others.
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酒店回复: Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.
首先，那间房间的床底下和一些角落里有大约五只死蚱蜢，甚至还有一只活的。他们打扫我的房间花了太长时间。我早上离开，晚上回来，我的床和浴室还是一样乱糟糟的。更糟糕的是，那次打扫的时候，他们还偷走了我的新AirPods Series 2耳机。
我甚至不想谈论酒店的位置；感觉很不安全。昏暗，而且有很多看起来很危险的人。我不会再来了。我希望退款。
clean New rooms Staff wonderful it was ft sill graduation and they still made sure accommodations were what was needed
The entrance and lobby area were good. The hotel is an older building with no signage on or in front of the building. Coming from the elevator you went down a slope, around a curve until you got to a hall where the rooms were. The room looked ok. I was going to be staying there with 3 kids and, I’m sorry to say, I didn’t feel safe enough to do that. The employees were very nice and friendly but they would have been very far away from the room. Again, I was not feeling safe.
It was a decent place. Was nothing like the pictures on the website. Would def recommend when booking with children don’t set a couple with a 16 yr old next to them. The room next door there kids were so loud! Stayed up late and was up early ! Please keep that in mind. Otherwise not to bad. Just don’t go by what pictures is posted.
The bathtub was clogged up with a lot of hair in it. We had to clean it out in order to shower. Breakfast was good and coffee was fresh daily
Totally misconcived about room and condition of it. The main reason I went with the suite there was told I would have a balcony. No balcony its blocked off and I could only imagine the condition of the upstairs. Breakfast was OK, nothing worth bragging about thats for sure.
Rooms were clean & updated no complimentary breakfast couldn’t use the pools or indoor water after 8 pm. Could not swim after 8 pm at the resort which was very disappointing for me and my husband
Staff were nice and helpful unfortunately the facilities were not satisfactory my room had roaches and bedbugs
Room detail
The staff was exceptional ~~very nice.
But the room was extremely musty smelling & the bedding was so old as to be thread bare. One sheet was torn & repaired with glue.
The lady at the front desk was very helpful in getting us the 2 rooms that we needed to be in close proximity of each other. She was also very helpful in suggesting paces to eat.
It was very quiet and felt very safe. My only complaint was that we parked by the door that was very close to our room so that we could have easy unloading and loading of our luggage, but our room keys didn't open the door. We noticed that other guests were having the same problem.
I would definitely recommend this hotel to others.