I have enjoyed my stay so much, thank you to the wonderful service and your friendly and always ready to assist staff Phila, Nosipiwo, Zikhona, Babalwa, Charlie and Wonga. My room was fresh and clean thanks to the housekeeping department; I was just unhappy with how long our orders took about an hour or so Excellent location and very convenient - small TV's with limited channels need some improvements
展开
酒店回复: Thank you for taking the time to review us. At Road Lodge, we take pride in providing warm and attentive service to ensure our guests feel welcome and cared for throughout their stay. Your recognition of our team's friendliness reaffirms our commitment to delivering exceptional hospitality. We look forward to welcoming you as our guest to our hotels again soon.
4.0分
其他
展开
It was a perfect place to stay as far as location. The staff was wonderful. They even had a plug for me to use so I could use my US outlets because the one I brought din't work. The staff was very helpful with luggage and any information! Very caring! Small room. Clean! Ocean so close, but not safe to walk there. No wash clothes or tissue.
4.0分
商务出差
展开
Ironman
Perfect place to stay when competing in the Iron Man championships.
It was right across the street from the race start and both transitions. They even opened up the buffet breakfast at 4 AM to accommodate the racers and their.
The spa wasn’t very nice and the restaurant was pretty good
4.0分
其他
The location was great. Easily to walk from the airport to the hotel. The staff was very friendly and professional.
The room smelled of smoke.
5.0分
商务出差
i come here every time i have business in PE. Beautiful place and good service.
3.0分
商务出差
Very noisy hotel ! Guests talking loud doors opening and closing front of house staff loud.
1.0分
独自旅行
展开
I am writing to express my deep concern and disappointment regarding a charge made to my account for a booking at your hotel, which I neither made nor stayed for. In early December, I received a call requesting payment for what I understood to be the outstanding balance at the Southern Sun, where I had stayed. However, it has since come to my attention that the payment of R4000+ was processed for your hotel instead. I never booked, confirmed, or stayed at your establishment, and I am extremely perplexed as to how the exact balance from my Southern Sun stay was used to facilitate this charge. This situation has caused significant inconvenience, and I respectfully request a full refund of R4000+ as soon as possible. Please investigate this matter urgently and provide an explanation for how this error occurred. I look forward to your prompt response and resolution.
展开
酒店回复: Dear Value Guest Thank you for reaching out to us. We appreciate you bringing these matters to our attention. We are committed to addressing your concerns promptly and ensuring a better experience in future. We trust a satisfactory resolution has been achieved, and we hope to welcome you in the future. Sincerely, Roseline Davids General Manager
1.0分
其他
展开
Only good things about this facility is the location and breakfast. It is very rare for me to feel so unwelcome as in this place. From the check in to check out, front desk staff are just rude and arrogant. Feel sorry for them to work in such negative environment. This is the only City-lodge affiliated place I have stayed in who has so little to give. Rooms are DIRTY, carpets smell rotten when water from the aircon comes out, toilet smells like a public pissoir. Cleaning and servicing leaves a lot to be desired. Even for a 2 star facility this is under par, I was indeed happy to leave! Management should be ashamed of themselves!
服务很好，员工非常友好。地方整洁干净👌
I have enjoyed my stay so much, thank you to the wonderful service and your friendly and always ready to assist staff Phila, Nosipiwo, Zikhona, Babalwa, Charlie and Wonga. My room was fresh and clean thanks to the housekeeping department; I was just unhappy with how long our orders took about an hour or so Excellent location and very convenient - small TV's with limited channels need some improvements
It was a perfect place to stay as far as location. The staff was wonderful. They even had a plug for me to use so I could use my US outlets because the one I brought din't work. The staff was very helpful with luggage and any information! Very caring! Small room. Clean! Ocean so close, but not safe to walk there. No wash clothes or tissue.
Ironman
Perfect place to stay when competing in the Iron Man championships.
It was right across the street from the race start and both transitions. They even opened up the buffet breakfast at 4 AM to accommodate the racers and their.
The spa wasn’t very nice and the restaurant was pretty good
The location was great. Easily to walk from the airport to the hotel. The staff was very friendly and professional.
The room smelled of smoke.
i come here every time i have business in PE. Beautiful place and good service.
Very noisy hotel ! Guests talking loud doors opening and closing front of house staff loud.
I am writing to express my deep concern and disappointment regarding a charge made to my account for a booking at your hotel, which I neither made nor stayed for. In early December, I received a call requesting payment for what I understood to be the outstanding balance at the Southern Sun, where I had stayed. However, it has since come to my attention that the payment of R4000+ was processed for your hotel instead. I never booked, confirmed, or stayed at your establishment, and I am extremely perplexed as to how the exact balance from my Southern Sun stay was used to facilitate this charge. This situation has caused significant inconvenience, and I respectfully request a full refund of R4000+ as soon as possible. Please investigate this matter urgently and provide an explanation for how this error occurred. I look forward to your prompt response and resolution.
Only good things about this facility is the location and breakfast. It is very rare for me to feel so unwelcome as in this place. From the check in to check out, front desk staff are just rude and arrogant. Feel sorry for them to work in such negative environment. This is the only City-lodge affiliated place I have stayed in who has so little to give. Rooms are DIRTY, carpets smell rotten when water from the aircon comes out, toilet smells like a public pissoir. Cleaning and servicing leaves a lot to be desired. Even for a 2 star facility this is under par, I was indeed happy to leave! Management should be ashamed of themselves!
Convenient
Convenient and located close to beachfront