酒店回复: Thank you for sharing your feedback. We are glad our staff could assist you and that you enjoyed the breakfast. We sincerely apologize for the issues you experienced with the first room and the television. Your comments regarding our room assignments and maintenance are valuable, and we will use them to improve our processes. We hope to have the opportunity to provide you with a more consistent and positive stay in the future.
1st room the shower head did not work, once we move our room we went to sleep and after waking up we found not one but two roaches on their backs by the window…. GROSS also found black mold looking areas in the bathroom in the corners.. definitely washing everything I brought
I understand it is not the most expensive hotel around but did not enjoy spending my one night here.
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酒店回复: Thank you for bringing these serious concerns to our attention. We sincerely apologize for the multiple issues you encountered. This falls far short of our standards for cleanliness and maintenance. We are addressing these specific problems immediately with our housekeeping and pest control teams to prevent any recurrence. We hope for a future opportunity to provide you with the quality experience you should always expect from us.
5.0分
其他
Hotel was very clean and staff was super friendly! The breakfast was super yummy as well!
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酒店回复: Dear Erin M., Thank you so much for your wonderful review! We’re delighted to hear you enjoyed our clean accommodations, friendly team, and yummy breakfast. We hope to welcome you back again soon!Sincerely,Latoya ManuelAssistant General Manager
4.0分
家庭亲子
I stayed overnight, the staff was pleasant, clean room, comfy bed & shower water was hot. I would stay again
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酒店回复: Thank you for your wonderful feedback! We are delighted to hear you enjoyed your stay, from our pleasant staff to your clean room, comfortable bed, and hot shower. We look forward to welcoming you back on your next visit.
4.0分
家庭亲子
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The breakfast was decent.The bagels were hard that’s the only thing I didn’t like. Staff was friendly, nice atmosphere and very clean. The back of the remote to the tv in the room with the king size bed was missing but other than that a great experience. It took me awhile to figure out how to get the shower on. You must pull the part down where the water comes out to get the shower on. Very new and interesting to me! Would stay again if I ever visit Raleigh again!
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酒店回复: Thank you for your detailed feedback. We're glad to hear you enjoyed the friendly staff, clean atmosphere, and had a great overall experience. We appreciate you noting the breakfast and remote; your comments are valuable as we continually work to improve. We look forward to welcoming you back on your next visit to the area.
位置不错，房间比较大，卫生间尤其大，就是房间里稍微有一股卫生间的味道，早餐不错，有鸡蛋和烤肠，可以选择。
酒店的房间很舒适，干净卫生，让人放心入住。非常适合工作度假和休闲。环境干净整洁，非常安静。
酒店的位置很好，交通方便
酒店提供的Wi-Fi也很连接稳定。
这家酒店的入住体验很棒，Latoya的服务很好。酒店确实需要一些维护和翻新，不过我住的那一周他们正在忙着粉刷和整修，所以希望未来会变得更好。
挺满意的哈！
工作人员很友好，早餐也很棒。可惜我住的第一个房间有股难闻的气味。后来我发现墙壁和天花板上都有霉菌。我去前台反映情况，工作人员说之前的客人遇到了用水问题。然后她帮我换到了一间翻新过的房间。房间还好，但是电视的接线没接好，所以我不得不回到楼下，让他们把所有东西都接好。据说有些房间翻新了，有些没有。我不明白他们为什么不先把客人安排到翻新的房间。很明显，这是一家老酒店了。我只因为工作在那里住了一晚。那真是一次非常令人沮丧的经历。
空调坏了。报修后也没用。晚上冷得睡不好觉。
健身房关门了，没开门。
1st room the shower head did not work, once we move our room we went to sleep and after waking up we found not one but two roaches on their backs by the window…. GROSS also found black mold looking areas in the bathroom in the corners.. definitely washing everything I brought
I understand it is not the most expensive hotel around but did not enjoy spending my one night here.
Hotel was very clean and staff was super friendly! The breakfast was super yummy as well!
I stayed overnight, the staff was pleasant, clean room, comfy bed & shower water was hot. I would stay again
The breakfast was decent.The bagels were hard that’s the only thing I didn’t like. Staff was friendly, nice atmosphere and very clean. The back of the remote to the tv in the room with the king size bed was missing but other than that a great experience. It took me awhile to figure out how to get the shower on. You must pull the part down where the water comes out to get the shower on. Very new and interesting to me! Would stay again if I ever visit Raleigh again!