酒店回复: Dear Karin,Thank you for sharing your feedback. We're glad to hear that you found the room tidy and clean. We appreciate you bringing the issues with the sink and shower to our attention, and we will take note of them for future improvements. It's wonderful to know that your overall experience was very good. Thank you for your input!
酒店回复: Hi Patrick,Thank you for your detailed feedback. We are glad to hear that your room was clean and well-maintained. However, we sincerely apologize for the issues you encountered with the breakfast selection and the parking situation dominated by U-Haul vehicles. We understand how frustrating it can be to have an obstructed view and to deal with noise from the train. Your comments are valuable, and we will address these concerns with our team to make improvements. We appreciate your insights and hope to provide a better experience on your next visit.
5.0分
其他
原文
翻译提供方：Google
非常好
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酒店回复: Dear Alexander,
Wow! Thank you for your amazing review! We’re absolutely delighted to hear that you had a perfect stay with us. Your kind words inspire us to keep delivering exceptional experiences. We can’t wait to welcome you back soon!
5.0分
情侣出游
原文
翻译提供方：Google
好的
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酒店回复: Hi Maria,Thank you for your kind words! We are thrilled to hear you had a very good stay with us. Providing our guests with a relaxing and enjoyable experience is our top priority, and we are glad that we met your expectations. We hope to welcome you back soon for another great stay!
5.0分
其他
原文
翻译提供方：Google
好的
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酒店回复: Hi Arturo,Thank you for your 5-star rating! We feel truly grateful to have you as our guest. Providing exceptional comfort and service is our passion. We look forward to seeing you again soon!
4.0分
其他
原文
翻译提供方：Google
非常好
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酒店回复: Hi Juan,It's great to hear that you enjoyed your stay with us. Our priority is to ensure that our guests have a pleasant experience, and we're delighted to have met that objective.
4.0分
其他
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Check in with Ajay was easy. Unfortunately, I had somehow doublebooked the room after my plans changed and didnt realize that the loner stay had not been canceled prior to my checking in. I received a 1(one) night penalty on my refund. The rooms reflect the budget pricing. They were clean. I had to be moved as my 1st room heater did not work. Train noise and extremely loud whistle was heard at around 6pm, 3AM, and early morning due to close proximity of railroad crossing.
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酒店回复: Hello James,Thank you for taking the time to share your detailed feedback. We’re glad to hear that your check-in was smooth and that you found the rooms clean. We regret the inconvenience caused by the booking overlap, the heater issue in your first room, and the disturbance from the nearby train crossing. Your comments are truly appreciated, and we will be reviewing these concerns to improve the overall guest experience.
3.0分
其他
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We were surprised when we arrived. We expected a much better motel for the price. The first thing we saw was this motel also functioned as a UHaul outlet, something we've never encountered before. We found the motel to be old although looked like it had been upgraded at some point. We still saw parts of the motel in disrepair. There were no elevators to the second floor which is where our room was. We were required to take stairs at the rear of the motel. The stairs were made of wood and in veery poor condition. My wife and I are 75 and each time we took the stairs, we worried for our safety. The stairs had rubber strips attached to the steps, apparently to prevent sleeping. Some of the rubber strips were becoming unattached and something to trip on. All in all, we would never stay at this motel again.
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酒店回复: Dear Bruce,Thank you for sharing your feedback. It’s concerning to hear that your experience did not meet your expectations. We appreciate your comments about the motel's condition and the safety concerns regarding the stairs. Your insights are valuable as we aim to enhance our facilities and services. Please know that your concerns will be taken seriously as we work toward improvements.
1.0分
其他
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Absolutely horrible. No staff on property during entire stay. Was denied an accessible room and forced to walk up stairs with luggage and a physical disability due to no elevator and supposedly having no rooms on the first floor.
The original room we were put in the lock was broke. The guy on the kiosk put us in the conjoined room… it was filthy, stains that were crusted on all the bedding and cigarette burns. The lamp shades even had gross stuff on them. There was hair all over the bathroom and I had to clean the toilet seat just to use the bathroom.
The guy on the kiosk wasn’t helpful at all other than changing rooms and just kept saying “I’m so sorry, we didn’t want your stay to go this way” and “we will try better next time” I tried to request a refund through hotels but even they couldn’t get one saying the hotel has strict refund policies.
I 100% feel scammed by this property. With no staff on site it’s easy to not take accountability or care how a customer is treated or care how the rooms actually look. The pictures online do not represent what this hotel is actually like. Very highly disappointed. I will never, ever stay at a Baymont property again.
To Baymont, please use some decency, honesty, and transparency with future customers. Nobody should walk into a place feeling trapped because they were lied to online by a place that is supposed to be professional.
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酒店回复: Dear Jessica,Thank you for sharing your experience. It's deeply concerning to hear about the issues you encountered during your stay, including the lack of staff availability and the condition of your room. Your feedback highlights significant areas that require attention, and we sincerely apologize for the discomfort you faced, especially regarding accessibility and cleanliness. We appreciate your comments about transparency, as they are invaluable for us to improve our service. Your experience is certainly not reflective of our standards, and we understand your disappointment. Thank you again for bringing these matters to our attention.
2.0分
其他
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There was stains on the sheets and pillows. The recliner had crumbs and animal hair all over it. The room really needed a new coat of paint. The tv did not work. When checking in there was a kiosk that had a video chat with someone to check in. Not very personable. They also run a uhaul rental service out of the hotel so parking is very limited with all the uhauls parked around.
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酒店回复: Dear Caci,Thank you for sharing your feedback. It's disappointing to hear that your experience did not meet expectations. We take cleanliness and maintenance very seriously, and your comments about the sheets, pillows, and recliner will be addressed with our team. We also understand the challenges posed by the check-in process and parking situation, and we appreciate your insights. Your feedback is valuable in helping us improve our services.
房间整洁干净。
水槽漏水，淋浴龙头也需要更换。但除此之外，一切都很好。
在uhaul分店过夜
房间很干净而且维护得很好。早餐很糟糕：选择很少，百吉饼硬得像石头。从停在窗前的一辆长途卡车的房间看到的景色。在停车场，你必须在数十辆长途汽车之间寻找停车位。接待区以uhaul标志为主，酒店内停满了手推车。晚上经过酒店的火车声音也很大。
非常好
好的
好的
非常好
Check in with Ajay was easy. Unfortunately, I had somehow doublebooked the room after my plans changed and didnt realize that the loner stay had not been canceled prior to my checking in. I received a 1(one) night penalty on my refund. The rooms reflect the budget pricing. They were clean. I had to be moved as my 1st room heater did not work. Train noise and extremely loud whistle was heard at around 6pm, 3AM, and early morning due to close proximity of railroad crossing.
We were surprised when we arrived. We expected a much better motel for the price. The first thing we saw was this motel also functioned as a UHaul outlet, something we've never encountered before. We found the motel to be old although looked like it had been upgraded at some point. We still saw parts of the motel in disrepair. There were no elevators to the second floor which is where our room was. We were required to take stairs at the rear of the motel. The stairs were made of wood and in veery poor condition. My wife and I are 75 and each time we took the stairs, we worried for our safety. The stairs had rubber strips attached to the steps, apparently to prevent sleeping. Some of the rubber strips were becoming unattached and something to trip on. All in all, we would never stay at this motel again.
Absolutely horrible. No staff on property during entire stay. Was denied an accessible room and forced to walk up stairs with luggage and a physical disability due to no elevator and supposedly having no rooms on the first floor.
The original room we were put in the lock was broke. The guy on the kiosk put us in the conjoined room… it was filthy, stains that were crusted on all the bedding and cigarette burns. The lamp shades even had gross stuff on them. There was hair all over the bathroom and I had to clean the toilet seat just to use the bathroom.
The guy on the kiosk wasn’t helpful at all other than changing rooms and just kept saying “I’m so sorry, we didn’t want your stay to go this way” and “we will try better next time” I tried to request a refund through hotels but even they couldn’t get one saying the hotel has strict refund policies.
I 100% feel scammed by this property. With no staff on site it’s easy to not take accountability or care how a customer is treated or care how the rooms actually look. The pictures online do not represent what this hotel is actually like. Very highly disappointed. I will never, ever stay at a Baymont property again.
To Baymont, please use some decency, honesty, and transparency with future customers. Nobody should walk into a place feeling trapped because they were lied to online by a place that is supposed to be professional.
There was stains on the sheets and pillows. The recliner had crumbs and animal hair all over it. The room really needed a new coat of paint. The tv did not work. When checking in there was a kiosk that had a video chat with someone to check in. Not very personable. They also run a uhaul rental service out of the hotel so parking is very limited with all the uhauls parked around.