酒店回复: Lamento escuchar su vencimiento. Le recomendamos que llame a la recepción la próxima vez que se encuentre en esta situación. También nos gustaría asegurarle que somos una propiedad segura y que tomamos muy buenas medidas para proteger a nuestros huéspedes. Si tiene alguna pregunta no dude en comunicarse
5.0分
其他
Stayed here to attend Aggie game. Really nice. Great breakfast and bar! Will stay again.
1.0分
其他
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No sleep!
This was the worst hotel stay of my life. There was some type of domestic argument in the room next to mine that started at 2am. We called the front desk to complain, but the crying woman, banging noises, and loud arguing continued for another hour. At this point my wife was fearful for our safety, so i called the front desk again, this time asking him to call the police. The police showed up at about 4am. We didn't get any sleep causing us to miss my daughter's volleyball game. This trip was a nightmare!
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酒店回复: Thank you for taking the time to share your experience with us. On behalf of the entire team here at Best Western Premier Bryan/College Station, I want to sincerely apologize for the distress you and your family experienced during your stay.What you described is deeply concerning, and I completely understand how upsetting and disruptive it must have been — especially during what should have been a special trip to support your daughter’s volleyball game. Please know that the safety, comfort, and well-being of our guests is our highest priority, and I regret that we fell short of providing the peaceful environment you deserved.While we did involve the proper authorities once the situation escalated, I recognize that it took far too long to resolve, and that’s not acceptable. We are currently reviewing this incident in detail with our overnight staff to ensure that future situations are handled with faster response and greater care.If you would be willing, I would greatly appreciate the opportunity to speak with you directly to express our apologies and see how we can make things right. You may contact me directly at the hotel at your convenience.Again, I am truly sorry that your stay with us was not a positive one. We value your feedback, and we are taking it seriously to ensure this does not happen again.
5.0分
商务出差
jContinue to be pleased
I do business in Bryan/College Station several times a year. I keep returning to this hotel. It is excellent.
5.0分
商务出差
The room was clean and quiet. The bed was comfortable and the breakfast was good
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酒店回复: Thank you for the review! We appreciate all the feedback we can get, good or bad. The only way we can improve is with our guest feedback so you taking time to leave a review means allot to us here. On behalf of our amazing staff we thank you for Staying here at Best Western Premier in Bryan/College Station and extend our invite if you ever find yourself in town again.
5.0分
其他
Very clean and updated property. Breakfast was great. Staff was kind and even allowed us a late check out.
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酒店回复: Thank you for the 10/10 review, come see us again and have safe travels this Summer !!!
4.0分
其他
Had a great stay. Clean and quiet with a fantastic breakfast. Only negative is that I am not a fan of foam mattress.
酒店回复: Thank you for the review, come see us again!!!!
4.0分
其他
Clean room, friendly staff, and convenient location. Will definitely come back.
5.0分
家庭亲子
We had a nice stay. We were only there for one night. Everything went smoothly and would stay again.
5.0分
家庭亲子
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This BW exceeded our expectations. It's extremely clean. The pool area is nice clean, and quiet. We used the gym, and it is well equipped. Their coffee and herbal tea are conveniently 24-hour ready for guests to self-serve. We didn't experience any issues. Extremely recommended!
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酒店回复: Nancy, Thank you for your amazing review, we are glad you enjoyed the hotel and all of its amenities.
我和女儿来晚了，没有地方停车。车里有一些身体状况可疑的人，我们不敢下车。我们花了将近一个小时试图找到停车位。
Stayed here to attend Aggie game. Really nice. Great breakfast and bar! Will stay again.
No sleep!
This was the worst hotel stay of my life. There was some type of domestic argument in the room next to mine that started at 2am. We called the front desk to complain, but the crying woman, banging noises, and loud arguing continued for another hour. At this point my wife was fearful for our safety, so i called the front desk again, this time asking him to call the police. The police showed up at about 4am. We didn't get any sleep causing us to miss my daughter's volleyball game. This trip was a nightmare!
jContinue to be pleased
I do business in Bryan/College Station several times a year. I keep returning to this hotel. It is excellent.
The room was clean and quiet. The bed was comfortable and the breakfast was good
Very clean and updated property. Breakfast was great. Staff was kind and even allowed us a late check out.
Had a great stay. Clean and quiet with a fantastic breakfast. Only negative is that I am not a fan of foam mattress.
Clean room, friendly staff, and convenient location. Will definitely come back.
We had a nice stay. We were only there for one night. Everything went smoothly and would stay again.
This BW exceeded our expectations. It's extremely clean. The pool area is nice clean, and quiet. We used the gym, and it is well equipped. Their coffee and herbal tea are conveniently 24-hour ready for guests to self-serve. We didn't experience any issues. Extremely recommended!