酒店回复: Thank you for the comments regarding your recent stay with us. We are sorry that we were unable to meet your expectations during your stay. Guest satisfaction is something we strive for every day and your feedback is very much appreciated. Please know we use all feedback, both positive and constructive when reviewing the services and accommodations we provide to our guests. If we can be of further assistance, please don't hesitate to let us know.
3.0分
其他
原文
翻译提供方：Google
好的
4.0分
商务出差
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Room was clean and front desk clerk was nice informative. Only complaint was the sliding shower glass door would not stay on the tracks and kept opening while trying to shower. Overall would stay here again.
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酒店回复: Thank you so much for your kind words and for taking the time to share your feedback! I’m so glad to hear that you enjoyed your stay and that our front desk team made a positive impression. I sincerely apologize for the issue with the shower door — I’ll have maintenance look into it right away to ensure it’s corrected. We truly appreciate your understanding and are delighted to know you’d stay with us again. We look forward to welcoming you back soon!
3.0分
家庭亲子
The pool area seemed to have a party but was closed? A lot of people going in and out of that area.
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酒店回复: Thank you for sharing your feedback. I sincerely apologize for the confusion regarding the pool area. Our pool has been closed since we opened, which is why it is not advertised on any of our booking platforms. I’m very sorry if this was not clearly communicated — I always hate to let down a valued guest.I’ll also be looking into adding clearer signage to help avoid any future confusion about the pool area. As for the activity you noticed, I’ll be investigating that this morning to ensure everything was handled appropriately.Thank you again for bringing this to my attention.
1.0分
家庭亲子
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This was by far the worst hotel I’ve ever been to. We were only there for about an hour and definitely did not stay, even though the owner charged us for a night.
The hallway felt grungy and had a strong chemical smell, such as cleaning products. Our room and bathroom was crawling with insects, we think they were roaches.
We advised the lady at the front desk we couldn’t stay in a hotel that was infested. She was nice and said the hotel would refund our payment.
The owner refunded all but the charges for one night.
I will be contacting the health department to report the deplorable conditions.
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酒店回复: Dear Charles, Thank you for your feedback. I'm truly sorry to hear that your experience did not meet expectations, and I want to sincerely apologize for any inconvenience you encountered during your brief visit.I want to clarify that I personally approved a full refund for both rooms, even though only one room was reported to have an issue. If you have not yet seen the full amount reflected, please follow up with your booking platform, as the refund was processed in full on our end.As for the concerns raised, we did not observe any major pest activity during our inspection, but as a precaution, we had the room professionally treated to ensure it remains in proper condition. Regarding the strong chemical smell you noted in the hallway, our carpets had just been shampooed, which may have contributed to that odor.We work very hard to maintain a clean and comfortable environment for all our guests. While occasional issues can arise, we take all concerns seriously and act immediately to address them.Again, I apologize for your experience and thank you for bringing these matters to our attention.Kind Regards, Dana
2.0分
其他
Breakfast was not fresh food.
Gym equipment was in poor condition.
Pool has been closed for years.
Room and lobby were clean and spacious.
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酒店回复: Dear Neil, Thank you for taking the time to share your feedback with us. We’re glad to hear that you found the room and lobby clean and spacious—our team works hard to maintain a comfortable and welcoming environment for all our guests.We’re sorry to hear that some aspects of your stay did not meet your expectations. We sincerely apologize if the breakfast did not meet your standards for freshness. We’ll be sharing this feedback with our food service team to review and improve the offerings. As for the pool, it is true that it has been closed for an extended period, and we apologize if this was not clearly communicated before your arrival. Your feedback is invaluable as we continue to improve our services and amenities. Thank you again for sharing your thoughts, and we hope to have the opportunity to welcome you back in the future under better circumstances.Safe Travels, Dana
4.0分
其他
It was good only thing it had a smell walking into the room and the ac didn’t work that great but would stay again
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酒店回复: Hi Christopher, Thank you for taking the time to leave your feedback. I truly appreciate your honesty—it helps us improve and provide a better experience for all our guests.I'm sorry to hear about the smell in the room and the issue with the AC not working as it should. I want you to know that I’ll personally be looking into both concerns to ensure they are addressed promptly.I'm glad to hear that, despite these issues, you’d consider staying with us again. We really look forward to welcoming you back soon and providing you with a fresher, more comfortable stay.Kind Regards, Dana
5.0分
商务出差
Love this place will definitely stay here everytime I come to Lafayette. Friendly staff and clean rooms. Top notch over all
3.0分
家庭亲子
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Not the best room experience
the bed spread was stained . There were very small blood stains on it when we arrived. We just pushed it off and didn’t use it. The other sheets were fresh and bed was comfortable
If you are triggered by mildew smell this is not the place for you. I woke up with a terrible sinus headache. There’s a damp mildew smell in the room. I had to get anti nausea meds for the drive home since it trigger my allergies so badly. They need a dehumidifier.
We also felt the room was warm and stuffy, we asked for a fan but they didn’t have one, so we went to the nearby store and got one to help circulate the air.
The jet tub was very scuffed up on the bottom from use so we didn’t use it.
Positives The room was a nice size and I felt safe in the area.
The desk staff were very nice and hospitable to me at check in and out.
破旧不堪，凌乱不堪
按摩浴缸套房破败不堪！按摩浴缸多处破裂，需要重新粘合；每个缝隙和角落都积满污垢；地毯剥落；所有毛巾架和卫生纸架都松动了；有些地方甚至连地面都没拖过。
室内泳池无法使用，因为房间被用作旧家具的储藏室。入住时提供的咖啡是冷的；早餐时，盘子和餐具在早餐结束前一小时就不再补充。我们入住期间，健身房被一些客人用作电视和餐厅。
这房间根本不值这个价。
整晚都很吵闹，人们来来往往，关上门
早餐：早上8点30分，已经所剩无几了。我们不得不问，花了很长时间
好的
Room was clean and front desk clerk was nice informative. Only complaint was the sliding shower glass door would not stay on the tracks and kept opening while trying to shower. Overall would stay here again.
The pool area seemed to have a party but was closed? A lot of people going in and out of that area.
This was by far the worst hotel I’ve ever been to. We were only there for about an hour and definitely did not stay, even though the owner charged us for a night.
The hallway felt grungy and had a strong chemical smell, such as cleaning products. Our room and bathroom was crawling with insects, we think they were roaches.
We advised the lady at the front desk we couldn’t stay in a hotel that was infested. She was nice and said the hotel would refund our payment.
The owner refunded all but the charges for one night.
I will be contacting the health department to report the deplorable conditions.
Breakfast was not fresh food.
Gym equipment was in poor condition.
Pool has been closed for years.
Room and lobby were clean and spacious.
It was good only thing it had a smell walking into the room and the ac didn’t work that great but would stay again
Love this place will definitely stay here everytime I come to Lafayette. Friendly staff and clean rooms. Top notch over all
Not the best room experience
the bed spread was stained . There were very small blood stains on it when we arrived. We just pushed it off and didn’t use it. The other sheets were fresh and bed was comfortable
If you are triggered by mildew smell this is not the place for you. I woke up with a terrible sinus headache. There’s a damp mildew smell in the room. I had to get anti nausea meds for the drive home since it trigger my allergies so badly. They need a dehumidifier.
We also felt the room was warm and stuffy, we asked for a fan but they didn’t have one, so we went to the nearby store and got one to help circulate the air.
The jet tub was very scuffed up on the bottom from use so we didn’t use it.
Positives The room was a nice size and I felt safe in the area.
The desk staff were very nice and hospitable to me at check in and out.