酒店回复: Cheers kin_cheng,Warm Greetings from HARRIS Hotel Pontianak Thank you for sharing your review and giving the stars.Your pleasant experience of our service at HARRIS Hotel Pontianak will be very meaningful for all HARRIS players in providing the best service.We really hope to be able to welcome you back to HARRIS Hotel Pontianak.HARRIS SincerelyEko SusantoGeneral Manager
酒店回复: Cheers Aishuadezhoudaye,Thank you very much for choosing to stay at our hotel and for taking the time to share your experience. We are glad to hear that you enjoyed the hotel’s convenient location and the sunset views from our rooftop pool.At the same time, we sincerely apologize for the issues you mentioned regarding the slightly outdated facilities and the sink drainage. Your feedback has been immediately forwarded to the relevant department for inspection and improvement. Your input is invaluable in helping us continually enhance our service quality.We also regret that the breakfast did not fully meet your preferences. We will carefully consider your suggestions and continue to enrich our breakfast offerings to better cater to guests from different regions.We look forward to welcoming you back in the future and hope to provide an even more comfortable and enjoyable stay next time.HARRISly Yours,Vincent GunawanGeneral Manager
酒店回复: Cheers ExpressRL,Thank you very much for your candid review of your stay at our hotel. Your feedback is extremely valuable to us, as we strive to improve with every stay. I greatly appreciate your comments about aspects of the service that need to improve.In taking great care of our charming hotel, our main priority is to be able to offer a very well-maintained and comfortable atmosphere. I hope that I can convince you to change your mind about another visit to our property.I would appreciate another chance to earn your business. Please do email me or ask for me next time you’re at back, I would be happy to assist you personally.HARRISly Yours,Eko SusantoGeneral Manager
卫生干净！服务较好，早餐也挺不错，好评！，，，，，，，，，，，，，，，，，，，，，，，，，，，，，，，
屋顶泳池不错，景观也可以，可以俯瞰整个坤甸市，只是房间设施稍微有点陈旧的感觉，早餐也还行，可能不太复合国人的口味。
不错不错挺好的值得推荐。。
屋顶的景色和食物都很棒，非常适合商务出行。
房间很干净，住久了也很舒服。氛围和感觉都很棒。值得推荐。
客房服务响应慢得要命。我只是想换个毛巾，结果等了一个小时，打了三次电话。前台只回复说“我已经跟相关团队说了”，那前台都这么说我还能怎么办呢？这可是个四星酒店，但门却因为木质不好而缝隙很大，外面一点动静都听得一清二楚，有人走过都吵得不行。完全不配四星这个级别。可怜我的宝宝一直被吵醒，因为房间一点都不隔音。
在雅加达时对哈里斯酒店印象很好，可惜到坤甸的哈里斯发现根本不是同一个味道！
马桶盖坏的，喷淋头上下移动移动不住，地漏堵水，烧水壶口破掉，房间内还有蚂蚁，床单潮潮的🤣🤣🤣也是无语了。
服务员职业精神是不错，就是设备不行，周边也没有好的商场
好且宽敞的酒店
优点：个别员工确实非常友善和乐于助人。位置很好，但高峰时段停车和上下客有些困难。
缺点：这是我们两年内第二次入住这家酒店。尽管我们预订时选择了并备注了双床房，但还是没能住到，而且我们住了8个晚上。工作人员说，如果要双床房，需要付费升级。
屋顶游泳池享有城市最佳景观，但有点小。
服务和设施都挺不错的，但下次别忘了放毛巾，因为住店客人不一定都会自己带毛巾，毕竟酒店提供毛巾是很常见的。另外，请注意窗帘的清洁，不要只顾着床单和其它设施。我住的房间窗帘上有很多污渍😩😩